Account Manager

• May 2021 - Present

- Execute various customer transactions including but not limited to receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan payments, issuing cashier's checks, and redeeming savings bonds. - Process night deposits and ATM/ transactions, as well as balance and maintain daily operation of ATM. - Supply customers with coin and currency. Monitors and maintains established levels of cash in vault and determines what needs to be ordered/shipped. - Verify sums of coin and currency received from branches, customers, tellers, and cash shipment. Maintains daily log of shipments to/from. - ldentify cross-selling opportunities through utilization of the 7-Step Sales Process, then refers customers to appropriate areas within the Bank to optimize their financial relationship. - Assist customers with address changes, contact information updates, check orders, debit card issuance and maintenance, and online access setup and resets. Show less

Intake Specialist

• Feb 2019 - Feb 2021

- Conducted assessments for program participants to determine individual needs and appropriate services, working in collaboration with the Director - Assisted in supervising project programming and research experiences - Supported establishing and maintaining collaborative efforts both on and off campus to identify opportunities for TRIO participants - Provided support to program participants regarding graduate school admissions and financial aid - Assisted in developing and implementing new participant orientations for TRIO - Provided academic advising as well as college, career, financial aid, financial literacy and scholarship activities for TRIO eligible participants - Designed and implemented activities and services aimed to increase retention and graduation rates of current and eligible program participants - Maintained a student caseload consisting of TRIO/SSS and provides program participants with one-on-one personal, academic, and financial aid counseling - Coordinated collaborative student-driven activities between TRIO/SSS and TRIO/McNair Scholars Program including conferences and graduate school visits - Worked in collaboration with Academic Support Centers to identify possible funding support for TRIO participants - Served on committees as assigned or supported by the program director - Developed intake process training documents for a seamless transition and guide to expectations and supervision - Supervised two graduate assistants -SurveyMonkey Administrator Show less

College Adviser

• Jul 2018 - Jan 2019

- Fostered a college-going culture through visual aids, presentations, and outreach - Planned and delivered multiple college-planning workshops, including financial aid - Facilitated ACT registration/college applications/FAFSA - Oversaw the College Ambassador program - Planned and facilitated campus tours and campus representative visits - Managed a $3500 budget - Fostered a college-going culture through visual aids, presentations, and outreach - Planned and delivered multiple college-planning workshops, including financial aid - Facilitated ACT registration/college applications/FAFSA - Oversaw the College Ambassador program - Planned and facilitated campus tours and campus representative visits - Managed a $3500 budget

Member

• Jul 2018 - Jan 2019

- Fostered a college-going culture through visual aids, presentations, and outreach - Planned and delivered multiple college-planning workshops, including financial aid - Facilitated ACT registration/college applications/FAFSA - Oversaw the College Ambassador program - Planned and facilitated campus tours and campus representative visits - Managed a $3500 budget - Fostered a college-going culture through visual aids, presentations, and outreach - Planned and delivered multiple college-planning workshops, including financial aid - Facilitated ACT registration/college applications/FAFSA - Oversaw the College Ambassador program - Planned and facilitated campus tours and campus representative visits - Managed a $3500 budget

Graduate Assistant

• Jan 2017 - Jul 2018

- Conducted adjudications/mediations, for undergraduate and graduate students, in accordance with the policies and procedures of the office of student conduct and the university - Presented to first-year university students, in a classroom setting, to provide them with an overview of the office and its role and services - Organized and filed student information, in accordance with policies and procedures, to keep a record of all information that may need to be accessed later - Collected and evaluated on-campus crime data, to generate Clery reports - Served as a member of a search committee, working as a team, to bring new talent into the University Show less

Intern

• Jan 2018 - May 2018

- Assisted the project coordinator with planning and executing community outreach events, targeted at adolescents, to gain a better understanding of problems the youth face and how adults can help - Volunteered as an Epic Pal, in partnership with the juvenile justice office, to work one-on-one with troubled youth, building qualities such as empathy, compassion, and self-confidence in the youth as well as the animals - Gathered and evaluated feedback data, collected from attendants after the events, to improve our programs and activities Show less

Delivery Driver

• Nov 2015 - Jan 2017

Manager

• Aug 2015 - Nov 2015

Insider

• Jul 2013 - Aug 2015

-Greeted and assisted customers with their orders and transactions. -Temporarily opened the business as manager, conducting opening inventory, till management, and preparing equipment