Executive Assistant to the Chief Operating Officer

• Sep 2023 - Present

Freelance Designer/Event Planner

• Feb 2018 - Present

• Planned and implemented over 30 events according to the client requirements. • Supervise the assessment of all graphic materials in order to ensure quality and accuracy of the design. • Create complex digital files in scale to assigned events from concept to completion • Crafts a professional, holistic experience for each event, combining environment design, graphics and technology to create the desired atmosphere. • Prepared and presented event decoration budget to the management and proceed with work after approval • Planned and sketched out layouts incorporating different colors schemes to suit the mood and essence of events Show less

Property Administrator

• Oct 2021 - Sep 2023

• Dispatched maintenance work orders, kept tenants and Property Manager apprised of work order progress, and invoiced work orders to the appropriate property. As needed took action necessary to close out work orders in the management software. • Typed and composed letters and memos. Typed and assisted in compiling reports, proposals, budgets, spreadsheets, etc., from a written or dictated source. • Was responsible for confirming vendor bills and invoicing appropriate tenants. Also, assisted in coding and forwarding vendor invoices for payment. • Maintained selected logs and correspondence/data files. • Maintained calendars, made appointments, and handled meeting and travel arrangements as instructed. • Assisted in new property set up – utility account change over, introduction letters to tenants, introduction letters to vendors, etc. • Prepared form contracts from information solicited and processed approval for contracts. • Set up monthly reports. • Utility tracking for office properties. • Administered recurring inspections for Columbia area properties (backflow and elevator inspections, fire sprinkler inspections, etc.). • Maintained operating expense tracking spreadsheet for all managed properties. • Completed administrative duties to support Property Manager, such as correspondence, filing, creating reports, maintaining calendar and schedule, assisting with accounts payable and accounts receivable, processing mail, etc. Show less

LUESA Administrative Support Assistant III

• Feb 2018 - Oct 2021

• Facilitated permits and projects for building, electrical, mechanical and plumbing trades. • Verified and updated contractor licenses in online permitting system. • Issued Certificate of Occupancies, Certificate of Compliances and Temporary Certificate of Occupancies to ensure buildings and residences were safe to occupy. • Assisted homeowners, architects, developers, contractors and engineers with electronic submittals by providing effective web service support. • Provided administrative support at customer service counters/service points coverage on a rotational basic. • Coordinated information between inspectors in the field, customers and other employees in various departments. • Effectively enforced the legal requirements of permitting to ensure proposed construction work is applicable to North Carolina state code and provide exceptional quality of life for citizens. Show less

Permits Supervisor

• Feb 2015 - Feb 2018

• Supervised and directed front counter staff in processing commercial and residential building permits and plan review submittals. • Assisted the Building Official, Housing Official and Director with daily operations of the Development Center. • Performed employee performance evaluations and compiled permit data and created division activity and progress reports • Maintained and updated OneStop Database and up-to-date information concerning permitting and development review on forms, checklists, website, and brochures. • Researched Freedom of Information requests. • Assisted architects, developers, contractors and engineers with Etrakit online permitting system registration and processes. Attended meetings, workshops, conferences as appropriate to enhance job knowledge and skills. Show less

Senior Customer Service Representative

• Sep 2012 - Feb 2015

• Coordinated documents, managed review times, answered inquiries, and disperses plans for internal/external reviewers. • Issued permits, collected fees and scheduled inspections. • Explained plan submittal, permitting process and licensing to citizens and contractors. • Issued qualification cards for trade contractors. • Received and responded to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility. • Created projects in the City’s permitting software. Show less

Customer Service Supervisor

• Mar 2010 - Sep 2012

• Trained, coached and managed all cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conducted monthly customer service audits. • Expedited front lines, directed flow of customers, and ensured that each customer received outstanding customer service by providing a friendly environment. • Ensured that all transactions that affected the store inventory were processed accurately by auditing the Sales Exception reports. • Authorized and ensured validity of customer returns, exchanges, check authorizations, voids, and discretion discounts. Show less