Experience

Villatel

• United States
• Hospitality
• 1 - 100 Employee

• Dispatch and Logistics Manager

  • Jul 2023 - Present

  Orlando, Florida, United States



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Apr 2023

  Rialto, California, United States I enabled the timely and cost-effective processing of each shipment by successfully managing daily operations and logistics at CBC. Through my expertise in logistics and operations management, I was able to ensure that shipments were processed efficiently, and that any issues were promptly addressed to minimize delays and costs. Additionally, I improved the delivery of timely services by efficiently handling scheduling requests for site specialists, ensuring that they were able to provide… Show more I enabled the timely and cost-effective processing of each shipment by successfully managing daily operations and logistics at CBC. Through my expertise in logistics and operations management, I was able to ensure that shipments were processed efficiently, and that any issues were promptly addressed to minimize delays and costs. Additionally, I improved the delivery of timely services by efficiently handling scheduling requests for site specialists, ensuring that they were able to provide the support and services needed in a timely and efficient manner. Through my commitment to excellence in logistics and operations, I was able to support CBC's success and drive its growth. • Streamlined supply chain processes and led to 53% increase in customer satisfaction by implementing real-time tracking software. • Provided insightful analysis and recommendations for operational improvements by utilizing reports, resulting in 23% increase in gross margin and 72% improvement in overall quality. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Relationship Manager & Small Business Specialist

  • Apr 2020 - Mar 2021

  I focused on connecting with both new and returning customers to assist them in planning for their financial goals. I played a key role in coordinating the opening of checking accounts, new credit lines, merchant services, payroll, and more, helping clients to navigate the process and select the services that best fit their needs. Additionally, I provided outstanding customer service by answering customer questions and detailing the various options available at the bank, guiding clients… Show more I focused on connecting with both new and returning customers to assist them in planning for their financial goals. I played a key role in coordinating the opening of checking accounts, new credit lines, merchant services, payroll, and more, helping clients to navigate the process and select the services that best fit their needs. Additionally, I provided outstanding customer service by answering customer questions and detailing the various options available at the bank, guiding clients toward the best possible fit for their financial situation. Through my expertise and commitment to meeting the needs of CBC's clients, I was able to contribute to its success and help clients achieve their financial goals. • Achieved top 5% in customer satisfaction scores, top 10% in risk management, and top 15% in sales across the entire United States. • Generated additional revenue for the company by provided additional important services to new clients including small business clients. Show less



Enterprise

• Mexico

• Risk Management

  • Jul 2012 - Sep 2019

  Southern California I conducted thorough research and utilized all available resources to develop sales forecasts and identify trends across the industry. Using these forecasts, trends, and additional research, I crafted detailed strategic plans designed to mitigate losses across six different Area Managers and more than 300 employees. I collaborated closely with Human Resources on event logs, memos, corrective actions, and driving record retention, ensuring that CBC maintained effective and compliant HR policies.… Show more I conducted thorough research and utilized all available resources to develop sales forecasts and identify trends across the industry. Using these forecasts, trends, and additional research, I crafted detailed strategic plans designed to mitigate losses across six different Area Managers and more than 300 employees. I collaborated closely with Human Resources on event logs, memos, corrective actions, and driving record retention, ensuring that CBC maintained effective and compliant HR policies. Additionally, I represented the company in small claims court, working alongside claims departments, local police departments, OCATI members, and legal counsel to effectively defend the organization. Through my strategic planning, collaboration, and advocacy, I was able to support CBC's success and mitigate potential losses. • Received two Exceptional Achievement Awards for outstanding performance. • Increased overall net profit by 13% by deploying strategies that cut uninsured losses by 16% (15% below the global average), and customer disputes by 26%. • Developed and implemented new trainings and audits across all areas of risk, losses, and safety to establish company policies, procedures, and best practices for all employees. • Began as Management Trainee. promoted to Assistant Manager November 2012, promoted to Vehicle Repair Coordinator in February 2013, promoted to Vehicle Repair Supervisor May 2013, promoted to Truck Regional Risk Manager February 2015, promoted to Regional Risk Manager , Orange County, March 2017 Show less



Skye Montgomery

• United States
• Real Estate

• Retail Store Manager

  • Aug 2010 - Jul 2012

  Corona del Mar I oversaw the day-to-day operations of CBC, which included ordering and buying new merchandise, opening and closing the store, checking inventory, and more. Additionally, I supervised all loss control and prevention steps, establishing new techniques to reduce losses and ensure that CBC's assets were protected. Through my dedication to providing exceptional customer service, I connected with customers to resolve issues within time constraints and ensure that their needs were met. By combining… Show more I oversaw the day-to-day operations of CBC, which included ordering and buying new merchandise, opening and closing the store, checking inventory, and more. Additionally, I supervised all loss control and prevention steps, establishing new techniques to reduce losses and ensure that CBC's assets were protected. Through my dedication to providing exceptional customer service, I connected with customers to resolve issues within time constraints and ensure that their needs were met. By combining my operational expertise, loss prevention skills, and commitment to customer service, I was able to contribute to CBC's success and foster a positive and productive work environment. • Delivered outstanding sales performances year over year in commission-based role. • Enhanced productivity and work efficiency by hiring and training new employees on sales techniques and company policies and procedures. Show less



Antonia’s Shoe Boutique

• Retail Store Manager

  • May 2007 - Feb 2009

  Newport Beach, CA



Cole Haan

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2005 - May 2007

  South Coast Plaza, Costa Mesa, CA Sales Associate responsible for sales of men’s and women’s shoes and accessories. * 100% commission-based salary * Multiple monthly winner of handbag contest * 3-time winner of Nike Air contest