Experience

Open Arms Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Program Specialist

  • Dec 2015 - Present

  United States



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2015 - Jan 2017

  Clarksville, Tennessee Area Promote the sales of cable and phone service. Set up accounts, schedule appointments, technique support, and floor support and training.



O Charleys

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Server

  • May 2014 - Sep 2015

  Clarksville, Tennessee Area • Preparing the dining room for guest dining by setting up dining room plates, napkins, silverware, and condiments. • Informing guest of menu items by suggesting chef's specials and other menu item favorites. • Upselling alcoholic beverages and other newly promoted items added to a consistently changing menu. • Keeping up with the time of preparation of food items. • Keeping up with the guest dining experience as well as demands. • Completing all side work; filling ice… Show more • Preparing the dining room for guest dining by setting up dining room plates, napkins, silverware, and condiments. • Informing guest of menu items by suggesting chef's specials and other menu item favorites. • Upselling alcoholic beverages and other newly promoted items added to a consistently changing menu. • Keeping up with the time of preparation of food items. • Keeping up with the guest dining experience as well as demands. • Completing all side work; filling ice, drink machines, alley, bread, salad bar prep, etc. • Busting all table in dining room • Ensuring the proper payments and change are given to customers. Show less



SIMPLICITY GOURMET LLC

• United States

• Customer Service Representative

  • Mar 2009 - May 2014

  Smyrna, Tn • Advising present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. • Influencing customers to buy or retain product or service by following a prepared script to give product reference information. • Documenting transactions by completing forms and record logs. • Maintaining database by entering, verifying, and backing up data. • Keeping equipment… Show more • Advising present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. • Influencing customers to buy or retain product or service by following a prepared script to give product reference information. • Documenting transactions by completing forms and record logs. • Maintaining database by entering, verifying, and backing up data. • Keeping equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs. • Maintaining operations by following policies and procedures; reporting needed changes. • Maintaining quality service by following organization standards. • Maintaining technical knowledge by attending educational workshops; reviewing publications. • Contributing to team effort by accomplishing related results as needed. Show less



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Nov 2006 - Sep 2007

  Phoenix, Arizona Area