Experience

Lincoln County

• United States
• Government Administration
• 1 - 100 Employee

• Dispatch Interim Assistant Director

  • Oct 2011 - Present

  Troy, Missouri, United States Calm, negotiate, and provide instructions to callers to obtain accurate and essential information to initiate timely responses to emergency calls while providing excellent customer service. Coordinate requests for Public Safety and Fire Safety Departments following established procedures and dispatching to include assistance from law enforcement, fire, and EMS services. Document and record all essential information and data using electronic computer-aided dispatch programs while ensuring… Show more Calm, negotiate, and provide instructions to callers to obtain accurate and essential information to initiate timely responses to emergency calls while providing excellent customer service. Coordinate requests for Public Safety and Fire Safety Departments following established procedures and dispatching to include assistance from law enforcement, fire, and EMS services. Document and record all essential information and data using electronic computer-aided dispatch programs while ensuring compliance with regulatory and contractual requirements. Show less



Lake St. Louis Police Department

• Emergency Dispatcher

  • Mar 2018 - Feb 2022

  Lake St Louis, Missouri, United States Received and coordinated requests for emergency medical responses and confirmed legitimacy of requests, obtained necessary information, alerted pre-alerts response teams, etc. Recruited, hired, and onboarded new team members and trained on procedures. Assisted with resolving medical record documentation deficiencies through internal queries and provided routine feedback to address and correct deficiencies.



Probation and Parole

• Intern

  • Jan 2014 - Nov 2014

  St Charles, Missouri, United States Conducted interviews with clients, investigated, and examined information related to cases, and prepared reports to facilitate the sentencing process. Assisted in developing supervision plans for clients and completed all required documents on newly probated clients. Interpreted conditions of community supervision, monitored for compliance with conditions, and provided solutions for appropriate action.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Representative

  • May 2010 - Jul 2011

  Weldon Spring, Missouri, United States Focused on customer service by ensuring service standards were maintained, and customer issues were quickly and efficiently resolved. Collaborated with general accounting to dispute, recoup, and resolve financial discrepancies and maintain reporting procedures by facilitating efficient communication between team members. Increased sales by upselling products based on customer needs, past purchases, and preferences.



Ballwin Police Department

• Intern

  • Aug 2010 - Dec 2010

  Ballwin, Missouri, United States Performed intake duties such as receiving, recording, and securing valuables. Created records and documented information in department information management systems. Assisted on ride-alongs with mentors and remained vigilant at all times.



DICK'S Sporting Goods

• United States
• Retail
• 300 - 400 Employee

• Cashier

  • Jun 2008 - Aug 2010

  Des Peres, Missouri, United States Performed point of sale (POS) transactions, membership check-ins, and answered questions. Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising products. Researched and analyzed customer policy changes while providing efficient and positive interaction.