Experience

Firman Community Services

• Non-profit Organization Management
• 1 - 100 Employee

• Social Services Assistant

  • May 2010 - Present

  Collaborate with the MSW Social Worker to assess clients needs *Investigate in excess of 15 client cases to determine eligibility for benefits, services and referrals *Conducted Assessments of parents and children to determine Head Start Eligibility *Arrange transportation for clients to obtain services such as WIC and TANF *Monitor and organize case records for over 20 families *Assist with the implementation of homeless program meetings for eight families *Update family information into the COPA program system *Trained and Certified in Psychological First Aid by the Department of Health Show less



Caray's Tavern at Navy

• Hostess

  • Feb 2010 - Jul 2010

  Answered phones and greeted over 150 guests daily *Supervised a host staff of seven people *Processed in excess of 25 customer gift shop payments *Solved customer issues in a professional and timely manner Answered phones and greeted over 150 guests daily *Supervised a host staff of seven people *Processed in excess of 25 customer gift shop payments *Solved customer issues in a professional and timely manner



Holiday Inn Midway Airport

• Guest Services Representative

  • Sep 2008 - Feb 2010

  Assisted up to 100 guests daily with reservations * Greeted and explained to guests the different amenities the hotel offers * Processed guest's arrival and departure billing information using OPERA software * Answered up to 50 calls per shift regarding customers' concerns Assisted up to 100 guests daily with reservations * Greeted and explained to guests the different amenities the hotel offers * Processed guest's arrival and departure billing information using OPERA software * Answered up to 50 calls per shift regarding customers' concerns