Experience

Blue Microphones

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Supervisor

  • Feb 2015 - Present

• Lead Service Technician

  • Mar 2012 - Feb 2015

  - Customer support - Generate repair quotes - Create and implement procedures for product updates & reworks. - Create SOPs for departmental interaction - Support authorized international service centers - Repair Blue Microphones & Summit Audio products.

• Production Technician

  • Oct 2009 - Mar 2012

  - QC - Built pro line of products - Prepared & packaged pro items in final retail - Help warehouse pull & package orders if need be during EOM



Matk Corp

• Assistant Studio Tech

  • Jan 2008 - Sep 2010

  Assist in the installation of custom music studios (home & commercial): - Running cables - Testing patch bays - Installing equipment - Demolition - Sound treatment installation - Make custom sound treatment panels



Moon & Elliot Library Servicing/Managing

• Law Library Clerk - part time

  • Sep 2008 - Mar 2009

  Update law office libraries - multiple firms within Los Angeles & Century City area



Don's Service Connection

• Office Manager

  • Jan 2008 - Sep 2008

  - Answer phones - Schedule appointments - Process payroll - Customer Service - Technical Support - Manage equipment RA processing - Pick up equipment from customers/service centers/distributors - Jr. Technician (in house & field)



Flyte Tyme Productions

• United States
• Entertainment

• Intern

  • Jun 2005 - Sep 2006

  - Assist 1st & 2nd Engineer - Ensure artist areas are fully stocked with snacks & beverages. - Take & distribute food/drink orders accordingly - Screen demos sent in by aspiring artists