Experience

Global Trim

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Program Analyst

  • Jun 2022 - Present

• Program Analyst

  • Dec 2019 - Jun 2022

  • Collaborates with and supports Executive Management Team with the development, implementation, and ongoing execution of program analysis.• Analyzes data to provides reporting and recommendations for program growth.

• Assistant Program & Inventory Analyst

  • Aug 2018 - Dec 2019



DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Convention Services Manager

  • Apr 2017 - Mar 2018

  • Managed customer relationships from initial turnover through post-event phase, to ensure the highest quality of guest satisfaction during function or stay at hotel. • Produced BEOs and convention resumes and distributed to key hotel departments. • Responsible for success of accounts with guest room bookings of 10 or more group rooms per night, with or without functions of up to 450 attendees. • Managed customer relationships from initial turnover through post-event phase, to ensure the highest quality of guest satisfaction during function or stay at hotel. • Produced BEOs and convention resumes and distributed to key hotel departments. • Responsible for success of accounts with guest room bookings of 10 or more group rooms per night, with or without functions of up to 450 attendees.



Courtyard by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Group Sales & Events Coordinator

  • Jun 2016 - Apr 2017

  • Assisted Director of Sales in increasing hotel profit through generating proposals, contracts, and banquet event orders for current and future clients; answering inquiries and leads from national sales office; and accompanying potential clients on property tours.• Communicated with hotel clients to recommend and determine catering, room set-up, audio visual selections, then conducts meetings with hotel managers in order to implement precise execution of customer requirements.• Increased department organization by performing administrative duties such as creating online reservation links, entering rooming lists, posting actualized revenue, and updating internal department communication channels.

• Guest Service Agent

  • May 2015 - Jun 2016

  • Responsible for complete hotel guest satisfaction - including registration, credit card maintenance, folio corrections, requests, and check-outs.• Coordinated with housekeeping and engineering departments to handle guest issues seamlessly and effectively.• Assisted guests with reservations, rentals, and recommendations tailored to their specific needs in order to help them have the best experience possible in the Anaheim Resort and Convention Center.• Maintained ticket inventory with Disneyland Resort Group Sales and the Anaheim Resort Transit up to $200,000.


Chick-fil-A-Franchise
• United States
• Restaurants
• 700 & Above Employee
• Team Lead

  • Jan 2011 - Jan 2015