Brittany Grimshaw

Senior Network Operations Systems Specialist at PULSE, a Discover company
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us****@****om
(386) 825-5501

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Experience

    • United States
    • Financial Services
    • 200 - 300 Employee
    • Senior Network Operations Systems Specialist
      • Oct 2021 - Present

      Research Regulation E dispute exceptions, review issuer and acquirer system access, investigate financial records Research Regulation E dispute exceptions, review issuer and acquirer system access, investigate financial records

    • United States
    • Financial Services
    • 700 & Above Employee
    • Training Specialist
      • Nov 2016 - Oct 2021

      Trained new and tenured agents in a variety of service areas, specializing in Reg Z disputes. Also helped update training materials and procedures.

    • Team Lead/Supervisor - Disputes
      • Jan 2015 - Nov 2016

      Led team of disputes agents, providing feedback and handling administrative tasks.

    • Dispute Analyst
      • Mar 2012 - Dec 2014

Education

  • University of Utah
    Psychology
    2003 - 2004
  • Salt Lake Community College
    General Studies
    2001 - 2003

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