Brittany Grimshaw
Senior Network Operations Systems Specialist at PULSE, a Discover company- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Experience
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PULSE, a Discover company
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United States
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Financial Services
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200 - 300 Employee
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Senior Network Operations Systems Specialist
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Oct 2021 - Present
Research Regulation E dispute exceptions, review issuer and acquirer system access, investigate financial records Research Regulation E dispute exceptions, review issuer and acquirer system access, investigate financial records
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Discover Financial Services
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United States
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Financial Services
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700 & Above Employee
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Training Specialist
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Nov 2016 - Oct 2021
Trained new and tenured agents in a variety of service areas, specializing in Reg Z disputes. Also helped update training materials and procedures.
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Team Lead/Supervisor - Disputes
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Jan 2015 - Nov 2016
Led team of disputes agents, providing feedback and handling administrative tasks.
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Dispute Analyst
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Mar 2012 - Dec 2014
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Education
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University of Utah
Psychology -
Salt Lake Community College
General Studies
Community
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