Experience

CustomerHD

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Support Team Lead

  • Sep 2019 - Present



Urban Ministries of Durham

• Raleigh-Durham, North Carolina Area

• Clothing Closet/Food Pantry Manager

  • Apr 2017 - Sep 2018



Food Lion

• United States
• Retail
• 700 & Above Employee

• Assistant Customer Service Manager

  • Apr 2016 - Feb 2017

  -Providing excellent customer service-Supervising front end operations and employees-Money handling-Data entry-Administrative work

• Front End Sales Assistant

  • Jun 2015 - Apr 2016

  -Providing excellent customer service-Supervising front end operations and employees-Money handling-Data entry



CJ Peters & Associates

• Writing and Editing
• 1 - 100 Employee

• Associate

  • Aug 2014 - Oct 2015

  -Researching -Writing -Editing grants and evaluations -Researching -Writing -Editing grants and evaluations



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Dec 2014 - Mar 2015

  -Provided excellent customer service -Sold memberships -Merchandise recovery -Data entry -Provided excellent customer service -Sold memberships -Merchandise recovery -Data entry



The Land Loss Prevention Project

• Americorps VISTA

  • Nov 2013 - Nov 2014

  -Researched and wrote grants -Researched volunteer recruitment practices and fundraising opportunities -Worked with databases, fundraising campaigns, and legal staff members -Participated in meetings, webinars, and community events -Researched and wrote grants -Researched volunteer recruitment practices and fundraising opportunities -Worked with databases, fundraising campaigns, and legal staff members -Participated in meetings, webinars, and community events



UNCP Writing Center

• Tutor

  • Aug 2011 - May 2013

  -Tutored undergraduate and graduate students, faculty, and staff in the writing process -Scheduled appointments via phone and face-to-face contact -Organized and cleaned workspace -Tutored undergraduate and graduate students, faculty, and staff in the writing process -Scheduled appointments via phone and face-to-face contact -Organized and cleaned workspace