Experience

Think Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Instructional Designer

  • Nov 2022 - Present

  • Create and design training and curricula for new hires and continuing education using Adobe Creative Cloud and Snagit. • Collaborate with content teams to revise current training to maintain accuracy. • Consult with subject matter experts to implement accurate and complete content. • Manage multiple deliverables and timelines to adhere to the established quality standards and processes (508 compliance, style guide consistency, review cycles). • Mentor other ID team members. •… Show more • Create and design training and curricula for new hires and continuing education using Adobe Creative Cloud and Snagit. • Collaborate with content teams to revise current training to maintain accuracy. • Consult with subject matter experts to implement accurate and complete content. • Manage multiple deliverables and timelines to adhere to the established quality standards and processes (508 compliance, style guide consistency, review cycles). • Mentor other ID team members. • Advise on the impact of changes or improvements to new or current products and curricula. • Possess subject matter expertise in design and development of instructional materials, incorporating adult learning principles and instructional design concepts. • Streamline complex topics into easy-to-understand format and flow. • Conduct needs analyses, write instructional objectives, recommend varied instructional models, create learning solutions, and integrate measurement standards. • Lead curriculum projects including driving leadership level decision/initiatives down to project teams. • Represent the Training team in presenting to the client and senior level leadership. Show less



GoHealth

• United States
• Insurance Agencies and Brokerages
• 700 & Above Employee

• Instructional Designer

  • Aug 2021 - Nov 2022

  Charlotte, North Carolina, United States •Create meaningful and effective training materials •Develop interactive content that considers multiple learning styles •Collaborate with team members and subject matter experts to determine necessary processes •Build eLearning and ILT materials using Articulate, Camtasia, and Vyond •Facilitate Needs Analyses with SMEs and stakeholders •Map content development with behavior-based foci •Develop assessments that allow learners to demonstrate understanding •Support health… Show more •Create meaningful and effective training materials •Develop interactive content that considers multiple learning styles •Collaborate with team members and subject matter experts to determine necessary processes •Build eLearning and ILT materials using Articulate, Camtasia, and Vyond •Facilitate Needs Analyses with SMEs and stakeholders •Map content development with behavior-based foci •Develop assessments that allow learners to demonstrate understanding •Support health insurance agent growth through just-in-time training •Include meaningful role play and scenario opportunities for agents to practice preferred behaviors •Lead and participate in “train-the-trainer” sessions for training facilitators •Evaluate KPIs and assessment data to determine follow-up strategies

• Instructor, Learning & Development

  • Mar 2021 - Aug 2021

  • Facilitate/measure effectiveness of GoHealth’s Producer license training and certification programs (NC/SC) • Support agent candidates through state and federal Health & Medicare learning • Implement and evaluate adult eLearning best practices • Assess candidate readiness, implementing interventions to ensure success • Collaborate with program leaders on initiatives to drive performance improvements and achieve targeted exam pass rates • Guide licensed agents through… Show more • Facilitate/measure effectiveness of GoHealth’s Producer license training and certification programs (NC/SC) • Support agent candidates through state and federal Health & Medicare learning • Implement and evaluate adult eLearning best practices • Assess candidate readiness, implementing interventions to ensure success • Collaborate with program leaders on initiatives to drive performance improvements and achieve targeted exam pass rates • Guide licensed agents through establishing carrier appointments



Ardrey Kell High School

• United States
• Education Administration Programs
• 1 - 100 Employee

• English Teacher

  • Apr 2013 - Mar 2021

  • Developed and delivered department and faculty professional development related to instructional strategies, building relationships, diversity and equity, and best practices • Created rigorous, differentiated curricula that supports researched educational goals and methodologies • Built and fostered trusting, professional relationships with management through conferences, mentorship, collaboration, and assistance • Transitioned between changing curriculum and district requirements… Show more • Developed and delivered department and faculty professional development related to instructional strategies, building relationships, diversity and equity, and best practices • Created rigorous, differentiated curricula that supports researched educational goals and methodologies • Built and fostered trusting, professional relationships with management through conferences, mentorship, collaboration, and assistance • Transitioned between changing curriculum and district requirements, including in-person to remote instruction with multiple learning management systems • Led, supported, and built effective relationships with college- and career-bound students • Tracked and evaluated assessment and progress data (quantitative and qualitative) for instruction effectiveness • Designed and implemented scaffolded instructional strategies for composition, analysis, and critical thinking • Managed simultaneous, rigorous course loads using data-driven instruction • Worked both independently and collaboratively according to curriculum and schedule needs • Compiled and organized daily meeting agendas and minutes as English 2 team lead • Collaborated with other department team leads to implement vertical alignment instruction between grade levels • Supported and encouraged student creativity and leadership as a multi-club sponsor

• Head Of Department

  • Jul 2016 - Jun 2019

  • Facilitated meetings and professional development geared toward school, department, and student successes • Collaborated with school and district leaders in developing and implementing school policies • Observed, mentored, and provided feedback to teachers on professionalism, data collection, building relationships, classroom management, and instructional quality • Led panels for interviewing potential candidates during the hiring process • Delegated tasks to grade-level leads to… Show more • Facilitated meetings and professional development geared toward school, department, and student successes • Collaborated with school and district leaders in developing and implementing school policies • Observed, mentored, and provided feedback to teachers on professionalism, data collection, building relationships, classroom management, and instructional quality • Led panels for interviewing potential candidates during the hiring process • Delegated tasks to grade-level leads to support growth and team effectiveness