Experience

Loup Logistics

• United States
• Truck Transportation
• 1 - 100 Employee

• Senior Consultant Order Solutions

  • Jul 2022 - Present

• Senior Logistics Specialist

  • Apr 2018 - Jul 2022

  -Anticipate and exceed expectations by connecting with both internal and external customers, deliver high-quality products and services, identify customer requirements for equipment supply, coordinate efforts to meet these needs, and review and update customer records-Communicate clearly and persuasively by assuring prompt and courteous handling of customer service inquiries and problems, coordinate resolutions with transportation personnel to meet customer needs, and explain technical information concerning value-added services and procedures in non-technical terms-Initiate quality processes by documenting customer issues, generating customer requested reports, verifying and documenting accessorial events, and maintaining systematic files of forms, correspondence and records-Facilitate record maintenance, complete all required reports detailing service performance, and maintain regular contact with various modes of transportation to assure proper handling of all shipments-Develop recommendations that allow for continuous improvement and increased productivity in the work area, and manage the problem resolution process for customers-Proactive and analytical approach to identify and solve problems, develop and implement plans to promote growth and profitability, manage risk, and establish alternative solutions for recurring issues in customer transportation plans-Set and achieve both team and individual performance standards to meet expectations and demonstrate drive and accountability



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Regional Project Manager

  • Jan 2014 - Apr 2018

  -Conducted inventory and efficiency site assessments at new and existing customer facilities-Performed site and service improvements at 50+ manufacturers and distributors-Increaseed revenue with new and existing customer base-Developed business relationship with new customers by offering services tailored to specific customer needs-Analyzed customer current state of supply chain-Performed sourcing on large scale RFQ’s -Conducted process mappings at customer sites-Performed project management for customers within the region via the DMAIC process-Remodeled and update new and existing retail stores within the Midwest region-Merchandised inventory in retail setting-Built retail store shelving-Managed retail store location moves and set-ups-Planned, designed, and set-up tool cribs and store rooms at manufacturers and distributors

• Outside Sales

  • May 2011 - Dec 2013

  o Assist with sales/customer serviceo Manage inventoryo Place and fulfilling orderso Receive and shipping inventoryo Perform local sales calls and deliveries with company vehicle



Cabela's

• United States
• Retail
• 700 & Above Employee

• Customer Relations Associate I, Call Center Assistant

  • Oct 2006 - Aug 2011

  • Assisted customers by performing outgoing calls • Received incoming calls to place customer orders• Resolved customers’ complaints• Handled customer returns and exchanges• Notified customers of order statuses• Trained current employees of Call Center Assistant duties• Resolved orders held for maintenance • Assisted customers by performing outgoing calls • Received incoming calls to place customer orders• Resolved customers’ complaints• Handled customer returns and exchanges• Notified customers of order statuses• Trained current employees of Call Center Assistant duties• Resolved orders held for maintenance