Experience

Pittsburgh Institute of Aeronautics

• United States
• Higher Education
• 1 - 100 Employee

• Executive Assistant To The President

  • Jun 2022 - Present

• Program Coordinator

  • Mar 2021 - Jun 2022

  Manage & maintain student recordsProcess Change of Status documents for withdraw and transfer studentsPrepare billing packets in timely fashion to ensure prompt tuition paymentVerify education and employment information Provide administrative support to admissions representatives, instructors and other staff as neededAudit training and files to ensure DOT compliance across curriculum and enrollment process

• Student Services Coordinator

  • Jul 2019 - Mar 2021

  Advise students on career prospectsCoordinate employer recruiting events and classroom recruiting opportunitiesComplete graduate follow-up and employment verificationTrack and report student/graduate placement information in a secure database for compliance and data tracking purposes.Market program graduates to industry and employers through approved social media channelsWork with state agencies and funding sources to coordinate assistance with job fairs and/or open job orders for local employersRecord-keeping, including DOT, student academic and employment data Show less



Back to You in 5 | Brittany Elliott LLC

• United States
• Health, Wellness and Fitness

• Owner, Self Care Mentor to Mothers

  • Jul 2021 - Present

  Back to You in 5™ offers simple, effective resources to mothers as they embark on their self care journey; provides women with encouragement and support as they adjust to their roles as mothers and create the life they see for themselves; and helps mothers manage the overwhelm, frustration, irritability, exhaustion, identity crisis, and resentment that is experienced along the motherhood journey. Back to You in 5™️ is built around 5 wellness points: Social Wellness, Physical Wellness, Spiritual Wellness, Emotional Wellness and Intellectual Wellness. They all work together to keep us balanced in our roles as mothers. Show less



Argosy University

• Higher Education
• 700 & Above Employee

• Academic Counselor

  • Oct 2018 - Feb 2019

• Enrollment Counselor

  • Jun 2017 - Oct 2018

  Specialized in consultations with students in default status with Title IV funding (federal financial aid)Interviewed prospective students via phone to assess skills, education, and career goalsAdvised current students via phone to ensure understanding of course expectations and deadlinesSupported persisting students on through graduationMaintained compliance provisions to perform ethical recruitment practicesMaintained electronic database, CampusVUE, for each student (prospective and current) Show less



PNC

• Travel Arrangements
• 1 - 100 Employee

• Relationship Expander - Customer Care Center

  • Mar 2017 - Jun 2017

  Applied knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals Advised, educated and engaged clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well-being. Met productivity requirements by maintaining schedule adherence, utilizing customer Insight prompts, and offering financial products Provided solutions to customer issues using positive language and positioning to increase customer experience and loyalty Show less



UPMC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Talent Acquisition Assistant - Temporary

  • Oct 2016 - Feb 2017

  Supported recruitment teams with pre-board functions Initiated background, employment, and education searches for candidates once accepting an offer Drafted employment contingency letters and sent orientation invitations via email Scheduled pre-employment health assessments with candidates via phone Entered PATCH, education, and clearance information into BPM software for each candidate Supported recruitment teams with pre-board functions Initiated background, employment, and education searches for candidates once accepting an offer Drafted employment contingency letters and sent orientation invitations via email Scheduled pre-employment health assessments with candidates via phone Entered PATCH, education, and clearance information into BPM software for each candidate



The Art Institutes

• United States
• Higher Education
• 700 & Above Employee

• Admissions Representative

  • Jan 2016 - Jul 2016

  Interviewed prospective students via phone to assess skills, education, and career goals Advised current students via phone interviews to ensure understanding of course expectations and deadlines Maintained compliance provisions to perform ethical recruitment practices Maintained electronic database, CampusVUE, for each student (prospective and current) Interviewed prospective students via phone to assess skills, education, and career goals Advised current students via phone interviews to ensure understanding of course expectations and deadlines Maintained compliance provisions to perform ethical recruitment practices Maintained electronic database, CampusVUE, for each student (prospective and current)



Enterprise Rent-A-Car

• United States
• Real Estate
• 1 - 100 Employee

• Assistant Branch Manager

  • Nov 2013 - Jan 2016

  Drove business by focusing on the 4 core areas: Employee Development, Customer Service, Growth, Profit Increased operational profit from 10% to 20% Maintained customer service scores of 85% complete satisfaction over 6 months Provided sales training to enable team members to exceed sales goals and perform in the top half of employees sales matrices Analyzed business needs to maintain proper fleet inventory to fulfill demands Managed risks to prohibit fraud and loss of assets B2B marketing to continuously increase business from current clients and gain new business Minimized bad debt by collecting on ARs Show less



JCPenney

• United States
• Retail
• 700 & Above Employee

• Service Manager

  • Jan 2012 - Apr 2013

  Coached employees to provide positive customer interactions to increase NPS (Net Promoter Score) from 70% to 90% Executed developed plans to meet deadlines on new merchandising presentations each month Recruited and hired new talent to fulfill business needs due to sales growth Monthly analysis of “white” space for business after performing competitive shops of top competition Analyzed business performance by reviewing targeted sales reports to identify and prioritize areas of opportunity Benchmarked sales and forecasted goals based on prior year’s numbers and current sales trends Resolved customer issues by finding solutions in the best interest of both the business and the customer Show less



Red Door Spas

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Guest Service Representative

  • Jul 2011 - Dec 2011

  Expedited guest check in/out in a courteous & timely fashion Guided guests to their service location and ensured the flow of their experience Received guest complaints and determined course of action Closed the guest experience at check out by finalizing retail recommendations Answered incoming calls to field customer questions and booked appointments Maintained & updated master client file along with general clerical duties Expedited guest check in/out in a courteous & timely fashion Guided guests to their service location and ensured the flow of their experience Received guest complaints and determined course of action Closed the guest experience at check out by finalizing retail recommendations Answered incoming calls to field customer questions and booked appointments Maintained & updated master client file along with general clerical duties

• Customer Service Associate

  • Oct 2005 - May 2011

  Assisted in training new hires and other associates while part of the buddy employee programMaintained SET-Sell core standards provided by the corporate office for new, fresh monthly floor setsPerformed fitting room recovery and stock replenishmentRecognized security/theft risks and notified management and loss prevention when necessaryMaintained knowledge of current sales and promotions, policies regarding payment and exchanges

• Sales Manager Intern

  • Jun 2010 - Aug 2010

  June to August, 2010Executed basic principles of sales leadershipImplemented the principles of merchandise SET executionParticipated in the inter-relation of the sales and sales support activitiesBenchmarked sales using daily Coached associates to achieve their credit and findmore goalsWorked side by side with the management team



Wet Seal, Inc

• United States
• Retail Apparel and Fashion

• Sales Associate

  • Apr 2008 - Aug 2009

  Assisted customers by coordinating and selling merchandise that effectively met their needs Achieved selling standards and goals on a consistent basis to increase productivity Provided merchandise information and current fashion tips to increase sales and customer satisfaction Processed sales/return transactions promptly and efficiently Participated in visual merchandising decisions for the store Adhered to company guidelines of reliability, including attendance and schedule requirements Show less