Experience

Alchemer

• United States
• Software Development
• 100 - 200 Employee

• Sr. Account Manager, Enterprise

  • May 2022 - Present

  • Manage and support 150+ Alchemer Enterprise SaaS customers across all lifecycle stages, including onboarding, value-building, and renewals. • Own the renewals cycle, proactively alerting customers to contract status, guiding them through the renewal process, including pricing, and new user onboarding, and forecast renewal bookings. • Oversee a customer health dashboard and manage CRMs that tracks key customer metrics: utilization, business impact, and satisfaction. • Create customer… Show more • Manage and support 150+ Alchemer Enterprise SaaS customers across all lifecycle stages, including onboarding, value-building, and renewals. • Own the renewals cycle, proactively alerting customers to contract status, guiding them through the renewal process, including pricing, and new user onboarding, and forecast renewal bookings. • Oversee a customer health dashboard and manage CRMs that tracks key customer metrics: utilization, business impact, and satisfaction. • Create customer best practices to enhance these metrics, working closely with key clients to boost Alchemer product adoption through monthly check-ins, account reviews and quarterly business reviews.

• Customer Success Manager

  • Jan 2021 - May 2022

• Account Manager

  • Jun 2020 - Jan 2021



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Jan 2019 - Jun 2020

  • Engage in B2B sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications and Telecommunications. • Develop new business relationships and extend existing partnerships through client appreciation events, prospecting, networking, and successful contract negotiations and management. • As a business partner, advise clients on appropriate staffing models, staff augmentation, vendor… Show more • Engage in B2B sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications and Telecommunications. • Develop new business relationships and extend existing partnerships through client appreciation events, prospecting, networking, and successful contract negotiations and management. • As a business partner, advise clients on appropriate staffing models, staff augmentation, vendor management solutions, scopes of work, proposal requests, and master service providers to align with company and project goals. • Maintain vendor relationships through project coordination, team engagement, ongoing communication, and continual real time problem-solving. • Work extensively out of multiple CRM and VMS systems for tracking and organization. Show less • Engage in B2B sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications and Telecommunications. • Develop new business relationships and extend existing partnerships through client appreciation events, prospecting, networking, and successful contract negotiations and management. • As a business partner, advise clients on appropriate staffing models, staff augmentation, vendor… Show more • Engage in B2B sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications and Telecommunications. • Develop new business relationships and extend existing partnerships through client appreciation events, prospecting, networking, and successful contract negotiations and management. • As a business partner, advise clients on appropriate staffing models, staff augmentation, vendor management solutions, scopes of work, proposal requests, and master service providers to align with company and project goals. • Maintain vendor relationships through project coordination, team engagement, ongoing communication, and continual real time problem-solving. • Work extensively out of multiple CRM and VMS systems for tracking and organization. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • 2017 - 2019

  • Drove revenue and profitability through successful prospecting, new account acquisition, client growth and retention, and marquee account management of key technology accounts such as Intuit (SaaS), Dell and VMWare. • Managed an extensive pipeline through Salesforce and Workday of potential and pending renewals, securing recurring revenue through up-selling, cross-selling, and retaining up to 1,500 client accounts annually. • Consistently achieved million-dollar+ quarterly quotas by… Show more • Drove revenue and profitability through successful prospecting, new account acquisition, client growth and retention, and marquee account management of key technology accounts such as Intuit (SaaS), Dell and VMWare. • Managed an extensive pipeline through Salesforce and Workday of potential and pending renewals, securing recurring revenue through up-selling, cross-selling, and retaining up to 1,500 client accounts annually. • Consistently achieved million-dollar+ quarterly quotas by implementing SMART Goals, attaining as high as 136% of goals and consistently recognized as a top team performer selected to participate in specialist and management training programs. Show less • Drove revenue and profitability through successful prospecting, new account acquisition, client growth and retention, and marquee account management of key technology accounts such as Intuit (SaaS), Dell and VMWare. • Managed an extensive pipeline through Salesforce and Workday of potential and pending renewals, securing recurring revenue through up-selling, cross-selling, and retaining up to 1,500 client accounts annually. • Consistently achieved million-dollar+ quarterly quotas by… Show more • Drove revenue and profitability through successful prospecting, new account acquisition, client growth and retention, and marquee account management of key technology accounts such as Intuit (SaaS), Dell and VMWare. • Managed an extensive pipeline through Salesforce and Workday of potential and pending renewals, securing recurring revenue through up-selling, cross-selling, and retaining up to 1,500 client accounts annually. • Consistently achieved million-dollar+ quarterly quotas by implementing SMART Goals, attaining as high as 136% of goals and consistently recognized as a top team performer selected to participate in specialist and management training programs. Show less



Aveda

• Personal Care Product Manufacturing
• 700 & Above Employee

• Event and Marketing Account Coordinator

  • 2014 - 2017

  • Assisted in the strategic and creative planning and production of events including trade shows, fashion shows, artist and stylist showcases, and philanthropic fundraisers, ensuring events ran smoothly and exceeded guest expectations. • Scouted venue locations, secured event sponsorships, and managed contracts for each event while acting as the main point of contact for vendors, sponsors, and other event partners. • Acquired key event partnerships with high-end hotels and local food and… Show more • Assisted in the strategic and creative planning and production of events including trade shows, fashion shows, artist and stylist showcases, and philanthropic fundraisers, ensuring events ran smoothly and exceeded guest expectations. • Scouted venue locations, secured event sponsorships, and managed contracts for each event while acting as the main point of contact for vendors, sponsors, and other event partners. • Acquired key event partnerships with high-end hotels and local food and beverage partners. • Assisted with salon marketing development, brand management, and media content for social. • Created promotional content for broad target audiences while networking to increase overall brand awareness, engagement, and event attendance. • Tracked costs, budgets and expenses and would help to obtain invoices for payment. • Experience working out of Salesforce and Microsoft Office. Show less • Assisted in the strategic and creative planning and production of events including trade shows, fashion shows, artist and stylist showcases, and philanthropic fundraisers, ensuring events ran smoothly and exceeded guest expectations. • Scouted venue locations, secured event sponsorships, and managed contracts for each event while acting as the main point of contact for vendors, sponsors, and other event partners. • Acquired key event partnerships with high-end hotels and local food and… Show more • Assisted in the strategic and creative planning and production of events including trade shows, fashion shows, artist and stylist showcases, and philanthropic fundraisers, ensuring events ran smoothly and exceeded guest expectations. • Scouted venue locations, secured event sponsorships, and managed contracts for each event while acting as the main point of contact for vendors, sponsors, and other event partners. • Acquired key event partnerships with high-end hotels and local food and beverage partners. • Assisted with salon marketing development, brand management, and media content for social. • Created promotional content for broad target audiences while networking to increase overall brand awareness, engagement, and event attendance. • Tracked costs, budgets and expenses and would help to obtain invoices for payment. • Experience working out of Salesforce and Microsoft Office. Show less



Malara Agency | Representing American National Insurance

• United States
• Insurance

• Event Planning and Coordination Intern

  • May 2014 - Aug 2014

  • Assisted in the planning and coordination of weddings and corporate events, local community events, and festivals, implementing marketing and advertising initiatives to drive awareness and attendance. • Worked efficiently in a high-energy and fast paced environment, creative and strategic ability • Assisted in the planning and coordination of weddings and corporate events, local community events, and festivals, implementing marketing and advertising initiatives to drive awareness and attendance. • Worked efficiently in a high-energy and fast paced environment, creative and strategic ability