Experience

Eversound

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Manager / Content Manager

  • Sep 2021 - Present

  • Establish and oversee the customer's adoption, training, and development of best practices to analyze usage patterns, identify potential upsell opportunities, and collaborated with the sales team to increase account expansion. • Coordinate with Support, Marketing and Sales teams to build and execute value-add campaigns resulting in a 30% growth in social media engagement. • Manage a team of content creators to develop and execute comprehensive content strategies that aligned with business goals and customer satisfaction. Show less



Monclas Inc.

• Beaumont, Texas, United States

• Warehouse Manager

  • Apr 2021 - Sep 2021

  • Created warehouse processes that have increased work output by over 50% in the last quarter. • Managed inventory and communicated with 10+ suppliers to foster business relationships while building new connections with potential partners to increase MRR. • Analyze daily inventory percentages and sales to prioritize accounts in need of servicing to maintain optimum production levels and maintain customer satisfaction. • Created warehouse processes that have increased work output by over 50% in the last quarter. • Managed inventory and communicated with 10+ suppliers to foster business relationships while building new connections with potential partners to increase MRR. • Analyze daily inventory percentages and sales to prioritize accounts in need of servicing to maintain optimum production levels and maintain customer satisfaction.



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Apr 2019 - Apr 2021

  • Ensured a positive guest experience through prime customer service with 800+ guests per week to improve customer relations. • Onboarded and trained 30+ staff to deliver maximal throughput while maintaining top-tier customer service. • Worked collaboratively with the board of directors to develop operational, marketing, and business plans to ensure profitable growth and proper role out of seasonal plans. • Consistently exceeded sales, throughput, and critical item variance goals set to measure growth and minimize waste. Show less



All 4 Paws Animal Hospital

• Apex, North Carolina

• Vet Assistant/Customer Service Specialist/Inventory Specialist

  • Nov 2018 - Dec 2019

  • Independently managed the patient schedule, answered all client calls, and processed payments while maintaining the workflow of the office. • Managed creative direction of the social marketing by strategically posting hospital promotions after analyzing consumer engagement and drawing conclusions from user data. • Promoted to anesthesiologist role after exhibiting critical thinking skills and clinical knowledge after 4 months of employment. • Independently managed the patient schedule, answered all client calls, and processed payments while maintaining the workflow of the office. • Managed creative direction of the social marketing by strategically posting hospital promotions after analyzing consumer engagement and drawing conclusions from user data. • Promoted to anesthesiologist role after exhibiting critical thinking skills and clinical knowledge after 4 months of employment.



Adventist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • Dec 2017 - Aug 2018

  • Coordinated admission processing and release paperwork for more than 40 patients daily while gathering and verifying insurance coverage in a fast-paced environment. • Provided information to insurance companies in order to assist with billing while collecting copays when appropriate.

• Intern, Privacy Department, Strategy and Performance Department

  • Aug 2017 - Dec 2017

  • Taught, implemented and maintained policy and procedures covering patient privacy.• Reported privacy breaches to the state and federal governments when necessary.• Attended committee meetings for various project improvement groups while tracking progress and creating and implementing process improvement techniques.