Project Coordinator

• Feb 2023 - Present

Project Specialist

• Nov 2018 - Feb 2023

- Manage multiple simultaneous projects collaborating with cross-functional internal and external stakeholders to ensure expectations, timelines, and deliverables are met. - Prepare and conduct in-person and virtual meetings, training programs, and webinars on behalf of the Office of Juvenile Justice and Delinquency Program (OJJDP) for the ICAC Task Forces and their affiliate agencies. - Responsible for negotiating and coordinating meeting space, AV, internet, and overall costs with… Show more - Manage multiple simultaneous projects collaborating with cross-functional internal and external stakeholders to ensure expectations, timelines, and deliverables are met. - Prepare and conduct in-person and virtual meetings, training programs, and webinars on behalf of the Office of Juvenile Justice and Delinquency Program (OJJDP) for the ICAC Task Forces and their affiliate agencies. - Responsible for negotiating and coordinating meeting space, AV, internet, and overall costs with venues to meet allotted federal budget requirements. - Serve as the primary point of contact for over 100 ICAC Task Force Commanders, Alternate Commanders, training providers, and OJJDP officials. - Oversee the platform for internal and external websites by maintaining up-to-date webinars, trainings, and key communications. - Assist in developing and executing surveys to assess the 61 ICAC Task Forces. Review and compile the data results into reports to be evaluated by OJJDP. - Management of exhibitors for the National Law Enforcement Training on Child Exploitation.

Business Development Associate

• Dec 2015 - Nov 2018

- Spearheaded communication with prospective clients to develop brand awareness. - Provided timely individualized price quotes and date options based on the client’s requirements. - Maintained relationships with current clients and acquired new clients through customer and product satisfaction.

Relocation Coordinator

• Jan 2014 - Dec 2015

- Scheduled timely and accurate shipments of client’s vehicles with local and long-haul transports to fit the customer’s relocation needs and constraints. - Utilized integrated technology and communication in daily interactions with clients, vendors, and transporters to provide status updates. - Analyzed customer feedback and developed processes to increase customer satisfaction and streamline business processes.

Admissions Counselor

• Oct 2013 - Dec 2013

- Interviewed applicants through telephone contact in regards to graduate level programs. - Educated prospective students through presentations about the University and programs of interest. - Provided weekly follow up with applicants to ensure outstanding documents were submitted to successfully complete the application and enrollment process. - Built and maintained rapport with each prospective student through efficient communication. - Interviewed applicants through telephone contact in regards to graduate level programs. - Educated prospective students through presentations about the University and programs of interest. - Provided weekly follow up with applicants to ensure outstanding documents were submitted to successfully complete the application and enrollment process. - Built and maintained rapport with each prospective student through efficient communication.

Compliance Operations Manager

• Oct 2012 - Jul 2013

- Created and implemented a process to assess and monitor criminal background checks to determine eligibility of potential program participants. - Exercised a high level of confidentiality and professionalism in maintaining clients personal information. - Designed the standing process for tracking complete and incomplete criminal background reports, allowing the team a well-maintained database to use for information. - Collaborated with the Director of IT in the development of… Show more - Created and implemented a process to assess and monitor criminal background checks to determine eligibility of potential program participants. - Exercised a high level of confidentiality and professionalism in maintaining clients personal information. - Designed the standing process for tracking complete and incomplete criminal background reports, allowing the team a well-maintained database to use for information. - Collaborated with the Director of IT in the development of enhancing current compliance procedures. - Provided comprehensive training to all new hires within each of their respective departments.

Account Services Coordinator

• Nov 2010 - Oct 2012

- Coordinated a team of fifty independent contractors to ensure compliance was within State Department guidelines. - Supervised accounts receivable and government compliance for over five hundred clients, located around the country. - Provided and administrated support for field and in-house staff through a high volume of incoming and outgoing calls. - Provided customer service and phone support to clients relative to general inquiries, payments, billing, complaints and… Show more - Coordinated a team of fifty independent contractors to ensure compliance was within State Department guidelines. - Supervised accounts receivable and government compliance for over five hundred clients, located around the country. - Provided and administrated support for field and in-house staff through a high volume of incoming and outgoing calls. - Provided customer service and phone support to clients relative to general inquiries, payments, billing, complaints and regulations. - Tracked compliance numbers on a daily, weekly, and monthly schedule to further develop the departments approach. - Responsible for recording all special financial arrangements made within the account services department.