Experience

Illinois Department of Human Services

• Government Administration
• 700 & Above Employee

• Training and Development Specialist

  • Feb 2022 - Present

• Human Service Caseworker

  • Jan 2018 - Jan 2022



Illinois Department of Healthcare and Family Services

• Provider Enrollment Specialist

  • Apr 2016 - Feb 2017

  Performing a variety of provider enrollment duties in the flow and processing of medical information and/or provider documents concerning IMPACT for the provider enrollment services. Receive and evaluate documents, medical licenses, medical permits or agreements to determine acceptability or conformance to eligibility requirements according to rules and regulations, statutes, program policies, and procedures for providers enrolling into Illinois Medicaid.

• Office Associate

  • Jul 2014 - Mar 2016

  Responsible for inputting faxes from Illinois providers requesting the completion of prior approvals, refill too soon, and 4 script limits for Illinois Medicaid. Assisted the SPSA with duties consisting of clerical filing, record processing, and general office support functions. Assisting in Payroll and Timekeeping. Desk work including renaming files from rightfax and distributed them at a hourly deadline. Advanced technical knowledge of a major software application program. Additional knowledge in DrugPas and Bluezone. Show less



Dot Foods

• United States
• Food and Beverage Services
• 700 & Above Employee

• Accounts Receivable Specialist

  • Mar 2014 - Jun 2014

  Responsible for identifying and contacting customer regarding past due invoices and processing and resolving customer deductions. Organized, reviewed, researched, tracked, and processed deductions that customers have taken from invoices. Performed general accounting activities including application of credits, posted to the general ledger, and other transactions. Reviewed daily order reports and applied customer payments to the accounts receivable system. Responsible for identifying and contacting customer regarding past due invoices and processing and resolving customer deductions. Organized, reviewed, researched, tracked, and processed deductions that customers have taken from invoices. Performed general accounting activities including application of credits, posted to the general ledger, and other transactions. Reviewed daily order reports and applied customer payments to the accounts receivable system.



Bath & Body Works

• Jacksonville, Illinois

• Customer Service Representative

  • Oct 2013 - Jun 2014

  Generate product knowledge, while conducting high quality customer Support. Maintained awareness and honesty for both customers and employees. Also assisted promotional and seasonal merchandise Generate product knowledge, while conducting high quality customer Support. Maintained awareness and honesty for both customers and employees. Also assisted promotional and seasonal merchandise



Lake Land College

• United States
• Higher Education
• 200 - 300 Employee

• Administrative Assistant

  • Mar 2012 - Mar 2014

  Planned budgets and programs, Organized spreadsheets and information pertaining to expenditures. Monitored college accounts, performed account reconciliations. Created and maintained student records and files, prepared memos, reports, and letters. Maintained time records and time summaries for employees an inmates. Input student and registration information on campus and state databases. Prepared purchase orders and requisitions as needed and followed up on payments. Daily financial management, accounts payable, and payroll. Consulted and advised employees and students. Assisted in the creation of inmate 360. Show less



Sports Authority

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Oct 2011 - Apr 2012

  Ensure a high level of customer satisfaction, accuracy, efficiency, and compliance to Sports Authority standards through the check-out and returns process. Possessed sales skills necessary to sell add-on merchandise and service plans. Ensure a high level of customer satisfaction, accuracy, efficiency, and compliance to Sports Authority standards through the check-out and returns process. Possessed sales skills necessary to sell add-on merchandise and service plans.



Dollar Tree Stores

• Retail
• 700 & Above Employee

• Assistant Manager

  • Aug 2006 - Mar 2012

  Oversaw and prepared payroll and time sheets, performed audits as necessary. Controlled all store functions including scheduling, ordering, freight processing, and all day-to-day store activities. Supervised product inventory. Verified quantity and quality of products received. Provided leadership and direction to associates. Interface directly with customers to provided assistance and resolving any problems. Assisted with evaluating, recruiting, hiring, training, motivation, and counseling associates. Responsible for administration and control of financial transactions. Ensure all work is carried out to the highest standards. Show less



MacMurray College

• United States
• Education Management
• 1 - 100 Employee

• Assistant to the Registrar (internship)

  • Jan 2011 - May 2011

  Securely maintained records on student's academic history. Developed official transcripts for all students and college alumni. Established appropriate course schedule for students as per requested. Maintained grade files. Reviewed records for college enrollments. Securely maintained records on student's academic history. Developed official transcripts for all students and college alumni. Established appropriate course schedule for students as per requested. Maintained grade files. Reviewed records for college enrollments.