Clinical Informatics Proficiency Architect

• Jan 2022 - Present

Product Application Specialist

• Feb 2018 - Jan 2022

PRIMARY RESPONSIBILITIES • Troubleshoots and resolves basic application issues and provides end user support. • Monitors applications for issues in connection with maintenance, upgrades and implementations. • Provides routine maintenance of supported applications and systems using existing procedures. Follows and stays current with internal processes, policies and procedures. • Acts as the primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call and after-hours support schedules. • Serves as an IT liaison for basic issues, implementations and upgrades with a range of customers including system users. Maintains a positive relationship with the customer. • Follows tasks as assigned in project plans for routine projects in order to support meeting milestones and timeframes. Performs standard system testing both unit and integrated. • Troubleshoots and resolves routine application issues and escalates appropriately to application team members and manager. • May assist in training delivery for projects, updates or upgrades. • Reviews and analyzes efficiency of existing systems and escalates findings to team leaders. • Performs other duties as assigned. Show less

Application Analyst

• Mar 2017 - Feb 2018

PRIMARY RESPONSIBILITIES • Troubleshoots and resolves basic application issues and provides end user support. • Monitors applications for issues in connection with maintenance, upgrades and implementations. • Provides routine maintenance of supported applications and systems using existing procedures. Follows and stays current with internal processes, policies and procedures. • Acts as the primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call and after-hours support schedules. • Serves as an IT liaison for basic issues, implementations and upgrades with a range of customers including system users. Maintains a positive relationship with the customer. • Follows tasks as assigned in project plans for routine projects in order to support meeting milestones and timeframes. Performs standard system testing both unit and integrated. • Troubleshoots and resolves routine application issues and escalates appropriately to application team members and manager. • May assist in training delivery for projects, updates or upgrades. • Reviews and analyzes efficiency of existing systems and escalates findings to team leaders. • Performs other duties as assigned. Show less

Registered Medical Assistant

• Oct 2011 - Feb 2018

Under general supervision, the Medical Assistant provides clinical office support in both the front office by greeting patients, scheduling appointment, performing check-in/out functions, scheduling test, and obtaining pre-certifications and referrals and in the back office by rooming patients, performing vitals, and assisting with patient exam and procedures. The role is critical to delivering exceptional patient care.