Brittany Nayh
Rooms Operations Manager at The Westin Denver Downtown- Claim this Profile
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Bio
Credentials
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Marriott Voyage Global Leadership Development Program
Marriott InternationalMay, 2022- Oct, 2024 -
eCornell Voyage Leadership Certificate Program
Cornell UniversityMay, 2022- Oct, 2024 -
Bachelor of Arts with a Major in Hospitality Business
Michigan State University - Eli Broad College of BusinessMay, 2020- Oct, 2024 -
ServSafe Certification
Michigan State UniversityNov, 2017- Oct, 2024 -
TIPS Alcohol Certification
TIPS on PremiseOct, 2019- Oct, 2024
Experience
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The Westin Denver Downtown
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United States
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Hospitality
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1 - 100 Employee
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Rooms Operations Manager
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Jun 2023 - Present
-Oversee the day-to-day operations of the housekeeping department to ensure the cleanliness and safety standards are met in the guest rooms and public areas
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Assistant Rooms Operations Manager
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Jun 2022 - Jun 2023
-Oversee the day-to-day operations of the front desk and monitor compliance with standards and procedures to continually improve guest and employee satisfaction -Manage customer complaints and rectify situations by anticipating guest's needs and offering compensation both in person and by responding to reviews and surveys -Monitors staffing levels in correspondence with occupancy to ensure operation and financial needs are met -Update training documents to assist in onboarding and… Show more -Oversee the day-to-day operations of the front desk and monitor compliance with standards and procedures to continually improve guest and employee satisfaction -Manage customer complaints and rectify situations by anticipating guest's needs and offering compensation both in person and by responding to reviews and surveys -Monitors staffing levels in correspondence with occupancy to ensure operation and financial needs are met -Update training documents to assist in onboarding and training new hires as well as continuously update checklists and standard operating procedures to ensure all processes are as straight forward and efficient as possible
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The Ritz-Carlton, Denver
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United States
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Hospitality
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1 - 100 Employee
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Rooms Operations Voyager
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May 2021 - Jun 2022
-Trained and supervised associates in The Club Lounge providing exceptional customer service while strictly maintaining food and safety regulations during the pandemic -Ensuring the department was properly staffed by scheduling associate shifts -Properly maintained supply and inventory of food items and necessary supplies by placing weekly orders through Adaco -Supervising the front of house operations by monitoring compliance with standards and procedures to continually improve guest… Show more -Trained and supervised associates in The Club Lounge providing exceptional customer service while strictly maintaining food and safety regulations during the pandemic -Ensuring the department was properly staffed by scheduling associate shifts -Properly maintained supply and inventory of food items and necessary supplies by placing weekly orders through Adaco -Supervising the front of house operations by monitoring compliance with standards and procedures to continually improve guest and employee satisfaction -Assisted in helping various departments including the restaurant Elways, the Front Desk, Houskeeping, Loss Prevention, and In-Room Dining -Attended Foundations of Leadership courses for training and development -Assisted The Westin Denver International Airport on Taskforce Show less -Trained and supervised associates in The Club Lounge providing exceptional customer service while strictly maintaining food and safety regulations during the pandemic -Ensuring the department was properly staffed by scheduling associate shifts -Properly maintained supply and inventory of food items and necessary supplies by placing weekly orders through Adaco -Supervising the front of house operations by monitoring compliance with standards and procedures to continually improve guest… Show more -Trained and supervised associates in The Club Lounge providing exceptional customer service while strictly maintaining food and safety regulations during the pandemic -Ensuring the department was properly staffed by scheduling associate shifts -Properly maintained supply and inventory of food items and necessary supplies by placing weekly orders through Adaco -Supervising the front of house operations by monitoring compliance with standards and procedures to continually improve guest and employee satisfaction -Assisted in helping various departments including the restaurant Elways, the Front Desk, Houskeeping, Loss Prevention, and In-Room Dining -Attended Foundations of Leadership courses for training and development -Assisted The Westin Denver International Airport on Taskforce Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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Dec 2020 - May 2021
-Provide excellent customer service by taking orders and answering any questions customers may have -prepare food and drink orders that range from basic to complex quickly and effectively -maintain a clean working environment -enforced government mandated rules such as wearing masks and social distancing during COVID -Provide excellent customer service by taking orders and answering any questions customers may have -prepare food and drink orders that range from basic to complex quickly and effectively -maintain a clean working environment -enforced government mandated rules such as wearing masks and social distancing during COVID
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Saucon Valley Country Club
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United States
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Non-profit Organizations
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1 - 100 Employee
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Restaurant Supervisor Intern
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May 2019 - Aug 2019
-Assisted in opening a newly renovated food and beverage outlet -Took food and beverage orders while displaying enthusiasm and knowledge about the restaurant’s menu and relayed the orders to the kitchen through the use of the point of sale system, North Star -Worked and communicated with the kitchen staff by expoing food to ensure the food was plated in a presentable manner -Trained and supervised seasonal employees to ensure they were offering professional, friendly, and engaging… Show more -Assisted in opening a newly renovated food and beverage outlet -Took food and beverage orders while displaying enthusiasm and knowledge about the restaurant’s menu and relayed the orders to the kitchen through the use of the point of sale system, North Star -Worked and communicated with the kitchen staff by expoing food to ensure the food was plated in a presentable manner -Trained and supervised seasonal employees to ensure they were offering professional, friendly, and engaging services -Spoke with members to ensure satisfaction with food and service Show less -Assisted in opening a newly renovated food and beverage outlet -Took food and beverage orders while displaying enthusiasm and knowledge about the restaurant’s menu and relayed the orders to the kitchen through the use of the point of sale system, North Star -Worked and communicated with the kitchen staff by expoing food to ensure the food was plated in a presentable manner -Trained and supervised seasonal employees to ensure they were offering professional, friendly, and engaging… Show more -Assisted in opening a newly renovated food and beverage outlet -Took food and beverage orders while displaying enthusiasm and knowledge about the restaurant’s menu and relayed the orders to the kitchen through the use of the point of sale system, North Star -Worked and communicated with the kitchen staff by expoing food to ensure the food was plated in a presentable manner -Trained and supervised seasonal employees to ensure they were offering professional, friendly, and engaging services -Spoke with members to ensure satisfaction with food and service Show less
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The Dearborn Inn, Marriott Hotel
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United States
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Hospitality
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1 - 100 Employee
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Rooms Operation Intern
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May 2018 - Aug 2018
-Checked in guests in high volume, fast paced environment ensuring requests were met with the use of the Property Management System -Provided excellent customer service, tourism information, and responded to guest’s inquiries about the history and information about the hotel -Gained knowledge about other aspects of the hotel by shadowing workers in different departments including night audit, At Your Service agents, Fresh Bites food delivery service, the Concierge Lounge, and housekeeping -Checked in guests in high volume, fast paced environment ensuring requests were met with the use of the Property Management System -Provided excellent customer service, tourism information, and responded to guest’s inquiries about the history and information about the hotel -Gained knowledge about other aspects of the hotel by shadowing workers in different departments including night audit, At Your Service agents, Fresh Bites food delivery service, the Concierge Lounge, and housekeeping
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Lead Lifeguard & Housekeeping Intern
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May 2017 - Aug 2017
-Enforced rules to ensure safety and improve the overall experience at the pool -Oversaw other lifeguards, ensuring tasks were completed and restocked the beverage cooler -Assisted in housekeeping by doing laundry, sorting linens, and stripping rooms -Enforced rules to ensure safety and improve the overall experience at the pool -Oversaw other lifeguards, ensuring tasks were completed and restocked the beverage cooler -Assisted in housekeeping by doing laundry, sorting linens, and stripping rooms
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Lifeguard
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May 2014 - Sep 2015
-I enforced rules to ensure safety and improve the overall experience during the summer months of the year -I checked guests in at the front desk -I served food to guests at the snack bar -I enforced rules to ensure safety and improve the overall experience during the summer months of the year -I checked guests in at the front desk -I served food to guests at the snack bar
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Education
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2016 - 2020
Michigan State University
Bachelor's degree, Hospitality Business -
2012 - 2016
Northville High School
3.9/4.0 GPA -
Cornell University
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