• Apr 2022 - Present

Leading operational innovation with multidisciplinary teams and product development

• Jun 2021 - May 2022

• Feb 2019 - Jun 2021

At Kaia, we digitize multimodal therapies for chronic diseases (chronic back pain and COPD) that show strong evidence in the clinical setting and bring them into patient’s homes on the smart phone.

Lead Clinical Nurse- MultiClinic

• Apr 2014 - Mar 2019

-Scaled Clinical development across 5 clinics -Implemented and ran safety teams and clinical protocol -Clinically proficient in in allergy, asthma, COPD and immunology protocols. -EMR Proficient, with the ability to responsibly triage and address complicated patient cases. -Pediatric Experience -Responsible for onboarding new teams and training on Vital Signs, Rooming, Phone Triage -Strong background with Prior Authorizations and Prescription Refills. -Excellent typing skills with ability to adequately medically chart. -Strong Computer skills with Word, Excel, PDF programs, Scanning/faxing -Audit charts/workflow -Responsible for all new employee clinical training. -ICD-10 and coding for all patient charts -Review and appeal clinical procedure decisions with insurance companies Show less

Critical Care Patient Care Coordinator

• Jun 2008 - Apr 2014

Emergency Room//Inpatient//Observation Stay -Obtain initial information for EMR, as well as Billing -Verify obtained information against E-verify information utilizing ARTIVA network System -Verify Eligibility and Benefit effective dates, as well as Explanation of benefits, and Coordination of Benefits -Collect deductibles, copays, OOP costs, as well as coordinate with Case Management and Doctors for Admissions -Obtain all Prior Auths required for all ED, Inpatient, Observations stay, LDOUT, and Surgical Day Care patients. -Review all Direct Admit, ED, Inpatient, Observation, LDOUT, and Surgical Day Care patient accounts for possible errors or updates needed -Review Physicians Orders prior to admission -Explain condition of admissions (ED/and IP), Notice of Privacy information (HIPAA), Medicare Rights, and Ahcccs 25 day stay to patients as well as obtain consent signatures on all the prior listed. -Very strong emphasis on customer service, as well as directing any phone calls to the appropriate destination (I am experienced in EMR, Meditech, Artiva, E-verify, Chase Paymentech, Teletracking, Bedboard, All Microsoft programs office, excel, axess, office, word, powerpoint, Ceridian, and Citrix) I am extremely knowledgeable with Medicare, Ahcccs insurances (APIPA, Indian Health Services, Mercy Care, Care First, Health Choice, Pheonix Health Plan, Scan, Maricopa Health Plan, DES, Ahcccs Undoc, Etc.), Cigna, Healthnet, United, Aetna, BCBS, Blue Cross TPAs, Humana, Tricare, Private Health Care Systems, Gila River Managed Care, AZ Foundation, and more. I also am very experienced in HIPAA laws, as well as patient rights Show less