Experience

Manawa Networks

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Administrative Assistant & HR Lead

  • May 2019 - Present



GEM (Giving Education Meaning) Program

• Program Lead, Volunteer

  • Oct 2017 - May 2019

  • Working with children and young adults with special needs• Help to plan the program• Coordinate schedule for staff • Working with children and young adults with special needs• Help to plan the program• Coordinate schedule for staff



Tim Hortons STL

• United States
• Restaurants
• 700 & Above Employee

• Shift Supervisor

  • Sep 2015 - Oct 2017

  • Lead team of 10 members, shared best practices, and coached individuals to increase performance and standardize/ optimized operations • Facilitated timely and detailed employee schedules and conduct cash audit reports for the management team • Managed multiple calendars of both employees and managers to accommodate for last minute adjustments • Screened new applicant’s resumes and refer the eligible candidates to the manager • Trained new staff in a fast paced environment while prioritizing customer orders • Proactively maintained, kept track of inventory, and managed shipment • Completed all Management Level Training Modules



Ramada Hotel Berlin Mitte

• Germany
• Hospitality

• Front Office Agent

  • Mar 2015 - Jun 2015



Transformation Education Institute

• United States

• Volunteer as Office Assistant

  • Feb 2014 - Feb 2015

  • Plan and schedule appointments for the Director • Organize business travel agendas for staff• Responsible for tracking directing all communications• Track revenue and expenses on excel • Develop positive client rapport as the initial contact • Plan and schedule appointments for the Director • Organize business travel agendas for staff• Responsible for tracking directing all communications• Track revenue and expenses on excel • Develop positive client rapport as the initial contact



Hotel Berlin, Berlin

• Germany
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Jan 2013 - Jan 2014

  • Complete guest check in and check outs efficiently• Communicate guest concerns with management to find solutions• Input and revise reservations using the Lodging Management Software (LMS)• Manage private and confidential guest records in database• Exceed the hotel’s high standards of service and hospitality• Attend weekly team meetings to stay current on industry trends and hotel protocol • Train new staff on procedures and best practices • Complete guest check in and check outs efficiently• Communicate guest concerns with management to find solutions• Input and revise reservations using the Lodging Management Software (LMS)• Manage private and confidential guest records in database• Exceed the hotel’s high standards of service and hospitality• Attend weekly team meetings to stay current on industry trends and hotel protocol • Train new staff on procedures and best practices