Britt Wolfe
Customer Service / Order Service at Alliance Lighting- Claim this Profile
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Bio
Credentials
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Procore Certified: Project Manager (Financial Management)
Procore TechnologiesSep, 2020- Sep, 2024 -
Procore Certified: Project Manager (Project Management)
Procore TechnologiesSep, 2020- Sep, 2024 -
Procore Certified: Project Manager (Quality & Safety)
Procore TechnologiesSep, 2020- Sep, 2024 -
Procore Certified: Superintendent
Procore TechnologiesSep, 2020- Sep, 2024 -
Procore Certification: Procore Administrator
Procore TechnologiesAug, 2020- Sep, 2024 -
Procore Certified: Project Manager (Core Tools)
Procore TechnologiesAug, 2020- Sep, 2024 -
Procore Certified: Project Manager (Resource Management)
Procore TechnologiesAug, 2020- Sep, 2024 -
Procore Certified: Subcontractor
Procore TechnologiesAug, 2020- Sep, 2024
Experience
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Alliance Lighting
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United States
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Architecture and Planning
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1 - 100 Employee
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Customer Service / Order Service
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Jul 2021 - Present
I make sure lighting orders entered into the system are processed and tracked while providing consistent and timely communication to both our distributors and our manufacturers. I work with our distributor customers to follow an order from entry to completion, resolving any changes or issues along the way. I make sure lighting orders entered into the system are processed and tracked while providing consistent and timely communication to both our distributors and our manufacturers. I work with our distributor customers to follow an order from entry to completion, resolving any changes or issues along the way.
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Nichols Contracting Inc.
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United States
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Construction
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1 - 100 Employee
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Electrical Project Coordinator
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Aug 2019 - Mar 2020
Work is actually performed for Nichols Power Systems Company, a sub-company/sub-contractor to Nichols Contracting, Inc. I coordinated job set-up, estimation, submittals, purchase order tracking, change orders, RFIs, closeouts, O&M manuals, and archiving of electrical projects ranging from $3,000 to $750,000. I also updated and created project tracking folders and sheets for costs, schedules, milestones, and receivables, making progress tracking and potential course correction easier to manage for PM. Additionally, I assembled comprehensive O&M manuals, including standard documents with frequently used products, to streamline the closeout process with both the General Contractor and end user. I estimated budgets and schedule of values for material and labor based on bid documents provided by electrical estimator in order to ensure resources are allocated to appropriate tasks. And I also maintained/renewed appropriate jurisdiction licensing for both Nichols Power Systems Company, and for the Master Electrician/Qualified Agent on staff to ensure compliance with all job site regulations. Show less
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ALSIDE SUPPLY CENTER
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Wholesale Building Materials
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1 - 100 Employee
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Project Coordinator
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Mar 2019 - Jul 2019
I assisted in estimation of window and door installation projects ranging from $1000 to $50,000 using proprietary estimation software and labor sheets to enable project managers to step away from administrative duties to visit the field. I also managed the digital and physical documentation and tracking of all projects from inception through completion, as well as service requests for completed projects, ensuring projects didn’t “fall through the cracks.” Further, I maintained the schedule for our measurement and service technician to ensure maximum route efficiency for the tech and shortest lead time for the customers. And I worked directly with customers and contractors to address their concerns and provide project transparency while utilizing technically savvy project team members and manufacturer customer service for more complicated questions. Show less
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Lighting Maintenance Inc
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United States
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Construction
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1 - 100 Employee
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Sales and Marketing Manager
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Jul 2018 - Nov 2018
I managed the marketing activities across the entire company, including creation of materials, targeted lists, and distribution of promotional items. My time with this company was short, so I have little to say about my impact. I did learn that projects, rather than marketing, is where I want to be moving forward. I managed the marketing activities across the entire company, including creation of materials, targeted lists, and distribution of promotional items. My time with this company was short, so I have little to say about my impact. I did learn that projects, rather than marketing, is where I want to be moving forward.
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Project Manager - Energy Solutions Group
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Oct 2016 - Jun 2018
I coordinated scheduling, purchasing, delivery, budgeting and financial close out for over 100 energy retrofit projects ranging in scope from $5000 to $250,000 to ensure on-time and on-budget delivery.Specifically, I increased profit on projects overall by ~10% through contingency planning and meticulous monitoring from conception to completion.I also reduced material waste, and consequently lost profit, by working with vendors to support restocking agreements should there be overages, as well as worked closely with clients to ensure counts and material specs were accurate.Further, I assisted management in process development and tracking through the creation of a department-wide project procedure encompassing all members of the project team, their duties, and their expected timeframe, increasing accuracy in project timelines given to clients.And, I also helped develop KPIs for all members of the project team in coordination with segment and department managers to improve decision making within the project life cycle, including evaluation of projects before contracts were signed. Show less
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Marketing Programs Manager
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Aug 2014 - Oct 2016
Working with VP of Marketing, we set objectives for customer engagement and attendance for training programs and industry events, achieving at least 5% increase year over year.I also assisted in the prioritization of manufacturer funds for marketing activities totaling roughly $2 million a year.Further, I provided detailed financial analysis and projections for all marketing activities, including trade shows, customer certification and education programs, product marketing campaigns and internal segment marketing campaigns.I coordinated with manufacturers, management, associates, venue staff, third party consultants and various other stakeholders to schedule, deliver, execute, and analyze large scale event projects for upwards of 400 attendees.And I interfaced heavily with customers as administrator for customer training and certification programs, including tracking previous attendance and sending reminders to individuals whose licenses were up for renewal to attend refresher courses. Show less
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Marketing Manager, Events & Education
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Jan 2013 - Aug 2014
In this role, I was responsible for creating and managing our Customer Education program utilizing manufacturer and non-manufacturer training and instructors. This included:★ Identifying customer training needs★ Scheduling across our 7 operating areas★ Supervising the creation of marketing collateral★ Distributing the marketing collateral across roughly a dozen vehicles★ Creating the registration portal★ Securing space, food, and materials★ Managing accounting for paid classes, and ★ Communicating the scope of our training opportunities through our events website and quarterly print catalog. Show less
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Events Manager
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Dec 2011 - Jan 2013
I was responsible for the coordination and implementation of customer training and events.
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Legal Secretary
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Sep 2010 - Dec 2011
In this role, my main responsibility was to open and maintain files on clients. Using PCLaw, I tracked billable hours for each case, as well as kept electronic record of all case filings and documents. Further, I handled data entry for bankruptcy filing. I also spent a significant amount of my time editing the lawyer's written work for spelling and grammar, as well as drafting complaints, and other filings for lawyer's review and approval. In this role, my main responsibility was to open and maintain files on clients. Using PCLaw, I tracked billable hours for each case, as well as kept electronic record of all case filings and documents. Further, I handled data entry for bankruptcy filing. I also spent a significant amount of my time editing the lawyer's written work for spelling and grammar, as well as drafting complaints, and other filings for lawyer's review and approval.
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Charles County Public Schools
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United States
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Primary and Secondary Education
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300 - 400 Employee
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Substitute Teacher
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Jan 2010 - Jun 2010
As a substitute teacher, I was on-call at various middle and high schools across Charles County, MD. I settled as a long-term substitute for a 6th grade advanced reading class from March-June. This meant following the teacher's plan, including handing out assignments, quizzes, and going over material with the students. As a substitute teacher, I was on-call at various middle and high schools across Charles County, MD. I settled as a long-term substitute for a 6th grade advanced reading class from March-June. This meant following the teacher's plan, including handing out assignments, quizzes, and going over material with the students.
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Education
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2004 - 2008
Rice University
Bachelor of Arts (BA), Anthropology
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