Team Leader Business Analysis

• Aug 2022 - Present

Effectively lead and coach the Business Analysis team to deliver business improvement initiatives across the Cairns Infrastructure and Assets Directorate. This is achieved through leading an agile project methodology to review and improve systems and processes to drive service excellence, cost efficiencies and ensure contractual compliance and operational standards are upheld across all departments and services within the directorate.

Business Analyst

• Mar 2021 - Aug 2022

As Business Analyst, I actively participated in the configuration, testing and development of training materials such as procedure documentation for the OneCouncil Enterprise Asset Management solution. I liaised with key project stakeholders to deliver outcomes that best meet the business transformation objectives. I assisted with change management activities through the development of future business process documentation.

Team Leader Depot Administration

• Dec 2020 - Mar 2021

Lead and actively participate in continuous improvement projects and initiatives and the implementation of these projects. Develop and foster communication between the unit and its customers, facilitating a regular and robust system to foster strong working relationships. Ensure Depot Administration team deliver excellent customer service, exemplify a ‘here to help’ attitude, and actively work to solve customer problems, ensuring service standards are maintained. Assist and support the operational requirements of the team to ensure service delivery is maintained in peak periods. Show less

Senior Administrative Officer

• Oct 2018 - Dec 2020

Identify any gaps in service and actively work to resolve the musing capacity identified and harvested from within the team. Attend meetings to providing input and updates on developments, progress status and changes effecting the Business Support Team and Shared Services Branch. Participate and contribute to improvement processes and in establishing new procedures for the Business Support Team in relation to administrative services provided. Provide direction in the continued development of trainees and other new staff including mentoring as required. Show less

Administration Officer

• Apr 2017 - Oct 2018

Administration Officer

• May 2016 - Apr 2017

Quality Systems Officer

• Mar 2015 - May 2016

Water Quality Management

Accounts Consultant

• Jan 2015 - Mar 2015

AP & AR Support AP & AR Support

Accounts Payable

• Mar 2013 - Dec 2014

Responsible for administering payments for Vendor accounts and reconciling statements. Instil a strong focus on building relationships to allow open communication between the Cairns and PNG office. Attend to vendor queries and provide response in a timely manner. Assist with payroll enquiries and process monthly pays. Monthly and annual reporting on KPI's and statics. Produce accurate end of month accruals. Appointed to travel to the Port Moresby office in PNG to assist with staff training in newly implemented systems. Show less

Personal Assistant

• Oct 2011 - Feb 2013

Completion of Cert III in Business and Administration while working as the Personal Assistant at Forty Winks. Duties included general office maintenance, undertaking accounts payable and receivable activities, procurement management including stock issuing and goods receipting, processing payroll weekly and assisting the sales staff on the floor when required. Completion of Cert III in Business and Administration while working as the Personal Assistant at Forty Winks. Duties included general office maintenance, undertaking accounts payable and receivable activities, procurement management including stock issuing and goods receipting, processing payroll weekly and assisting the sales staff on the floor when required.