Experience

business.com, a Centerfield company

• United States
• Advertising Services
• 1 - 100 Employee

• Web Producer

  • Dec 2019 - Present

  Web Producer responsible for inputting all copy onto the business.com and Business News Daily websites via CMS, as well as inputting/updating a portion of the copy for several additional websites owned by Centerfield Media. *Create and update all articles, reviews, and best pick pages via a custom CMS for business.com and Business News Daily. *Choose stock images that fit brand guidelines and add them to articles. *Coordinate with sales manager and SEO team to ensure copy is properly monetized, optimized, and linked properly. *Create and update articles and pages across several other Centerfield Media properties via WordPress, ensuring that the brand style for each different site is adhered to accurately. *Coordinate with the editorial team to make requested site updates. *Take ownership of several long-term projects, such as migrating thousands of pieces of copy from one CMS to another, adding HTML tables to several hundred pages, or fixing broken links across different sites. *Answer email inbox and respond to inquiries from companies requesting product reviews. Show less



Secret Escapes

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Operations Manager

  • Oct 2018 - May 2019

  *Managed the entire production of weekly flash sales including editorial, deal quality and digital production*Performed QA checks of sales to ensure that the copy adhered to house style, the information and scheduled dates were accurate and the taxes and rates were error free*Ensured accuracy of sales, making sure all assets were obtained, information was collected, issues were resolved, contracts were sent and signed and deadlines were met for up to 60 sales per week* Oversaw and executed the scheduling and inputting of data via custom content management system* Monitored and followed up on deadlines with various teams, including sales, trading and production* Assigned and kept track of workflow via Salesforce accounts, opportunities and reports*Managed up to five people on various teams, including digital production, editorial and sales production*Assigned editorial work and managed daily sales and digital production workflow to ensure all deadlines were met*Conducted weekly meetings with each direct report in order to check in, discuss wins and provide feedback*Established workflows for special projects, such as producing white-label flash sales*Met weekly with department heads to provide updates and propose solutions for smoother workflows *Coordinated meetings with global counterparts in the company in order to improve US processes*Investigated and addressed applicable customer service escalations to fix issues or establish cause*Kept abreast of new technologies procedures and relayed information accordingly to team members Show less

• Digital Production Manager

  • Jan 2015 - Oct 2018

  *Established the US Digital Production department by creating roles and hiring and training staff*Managed the start-to-finish process for inputting copy and rates into a CMS for up to 100 flash sales weekly *Met strict weekly production deadlines while ensuring accuracy and adherence to a house style guide *Collaborated with other department heads to establish streamlined workflows and best practices*Assisted the Customer Service team by investigating and helping to resolve member queries*Established QA procedures to keep US-related Customer Service complaints lower than global average *Collaborated with the Director of Content in merging the Editorial and Digital Production teams*Liaised with Global Operations Director on group projects and oversaw the roll-out of new initiatives in the US Show less



ParksByNature Network

• United States
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Dec 2011 - Jan 2015

  *Oversaw the development of Pocket Ranger® iOS and Android smartphone apps for state parks and wildlife areas from creation to release, including researching, editing and CMS input *Trained and managed employees and interns throughout the app creation process, while sticking to deadlines *Managed pre-release testing and liaising with programmers, designers and researchers on improvements *Communicated with state park agencies to field and action app updates both pre- and post-release *Fielded and responded to user emails, troubleshooting when necessary to resolve issues Show less



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Quality Assurance Editor/Trainer

  • Nov 2008 - Jun 2011

  *Followed strict style guidelines in editing staff writers' market-research surveys on TV content *Prepared writers and editors for live production via intensive, one-on-one training sessions of five days or more *Increased productivity by creating and presenting engaging presentations detailing style guidelines for writers and editors *Assisted in transitioning the company move from New York City to Florida by remotely editing and training writers, while simultaneously editing the work of on-site staff Show less