Experience

MedicalServiceQuotes.com

• Hospitals and Health Care
• 1 - 100 Employee

• Client Services Supervisor

  • 2020 - Present

  Client Services Supervisor (Jan 2022 – Present) Lead escalation contact for executive, sales, and account management teams; research and analyze complaints and initiate corrective action to ensure client satisfaction Supervise a team of 15-20 client service representatives by assigning daily work, managing productivity, reviewing and editing completed tasks Evaluate resumes and direct interviews for potential new hires Responsible for all new hire training and assisting human resources with onboarding requirements Administer monthly one-on-one meetings with each direct report to discuss and record progress and new training needs/opportunities. Accountable to Vice President in preparing necessary personal improvement plans. Conduct annual employee evaluations and goal setting Oversee all system processes; implement training protocols; review and process reports Assist with reporting technology issues to IT department and support troubleshooting connectivity complications with remote operations Participate in personal development trainings for managers Lead Client Services Representative (April 2021 – Jan 2022) Worked alongside Client Services Director to provide assistance to other representatives Assisted with training new hires on all responsibilities listed below Client Services Representative (Feb 2020 – April 2021) Received and reviewed requests from insurance companies and networked medical providers to coordinate services for injured workers Gathered patient information such as demographics and physician’s orders to process referrals for physical therapy, diagnostics, translation and transportation, durable medical equipment, home health services, post-acute care, and investigative services Processed requests for healthcare services using the company’s proprietary service request system Provided quality service and support in a variety of areas including: placing orders, reviewing client service instructions, and confirming service completion Show less



CENTENNIAL MONTESSORI

• United States
• 1 - 100 Employee

• Toddler Head Guide

  • 2017 - 2019

  • Provided care to children ages birth to 3 years per Montessori philosophy • Supervised, logged, and trained other staff on Montessori Compass record keeping requirements • Supervised and trained assistant teachers and lead meetings with other staff • Communicated with parents and other staff regarding children’s needs • Designed and maintained indoor and outdoor learning areas • Researched and created classroom materials in line with Montessori philosophies of age appropriate learning • Implemented parent participation through volunteer opportunities • Conducted parent / teacher conferences in the fall and spring • Email correspondence, newsletter production, and parent education • Administrative support Show less



Pioneer Sand Company

• Recruiting Assistant

  • Sep 2016 - Dec 2016

  Recruiting Assistant (Contract) • Assisting the recruiter and the HR department with administrative duties • Reviewing resumes for potential candidates • Administering background checks and drug tests • Creating job descriptions and ads on job search engines • Conducting new hire orientations • Completing new hire paperwork • Scheduling team meetings • Scheduling interviews • Writing offer letters to new employees, rejection letters to candidates • Assemble files to create employee reports Show less



United States Antarctic Program, Best Recycling

• Recycling Coordinator

  • Oct 2014 - Apr 2016

  Recycling Coordinator (seasonal) (Sept 2015 – April 2016)  Operation of both rolling and stationary heavy equipment including frontend loaders, forklifts, balers, and grinders  Conducted all waste collection and movement activities for the estimated 5 million pounds of solid waste generated annually  Responded to hazardous and non-hazardous waste spills  Administrative assistance  Trained recycling technicians on the proper equipment operating procedures, safety protocols, and general tasking Recycling Technician (seasonal) (Oct 2014 – Feb 2015)  Collection, processing, and packaging of approximately 5 million pounds of solid waste  Responsible for sorting, volume reduction (compacting, cutting, crushing), final packaging, and loading waste into sea containers  Assisted equipment operators in baling and grinding operations  Operated forklifts and a variety of power tools required for waste processing  Responded to hazardous and non-hazardous waste spills Show less



Colorado Athletic Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Swim Coach

  • 2015 - 2016

  • Daily instruction and practice management for swimmers ages 3-15 years • Liaison between parents and staff regarding children’s needs • Scheduled lessons, prepared billing, and maintained client satisfaction • Daily instruction and practice management for swimmers ages 3-15 years • Liaison between parents and staff regarding children’s needs • Scheduled lessons, prepared billing, and maintained client satisfaction



Parker Montessori

• United States
• Education Administration Programs
• 1 - 100 Employee

• Lead Toddler Teacher

  • Aug 2013 - Aug 2015

  Lead Toddler Teacher (2014 – 2015) Lead Infant Teacher (2013)  Providing care to children ages birth to 3 years per Montessori philosophy  Communicated with parents and other staff regarding children’s needs  Maintained cleanliness and organization in the classroom and outdoor learning spaces  Supervised and trained assistant teachers  Researched and created classroom materials in line with Montessori philosophies of age appropriate learning  Email correspondence, newsletter production, and parent education  Administrative support Show less



POWER Engineers

• United States
• Engineering Services
• 700 & Above Employee

• Engineering Assistant

  • Jan 2012 - Apr 2013

  Data entry, spreadsheet development, tracking, budget infrastructure in support of engineering projects, email correspondence, networking for project tracking, coordinating assignments and invoices between facilities, assisting engineers and department managers with office needs, meeting preparation, shipping and receiving, and billing Data entry, spreadsheet development, tracking, budget infrastructure in support of engineering projects, email correspondence, networking for project tracking, coordinating assignments and invoices between facilities, assisting engineers and department managers with office needs, meeting preparation, shipping and receiving, and billing

• Swim Instructor

  • May 2011 - May 2012

  Daily instruction and practice management for swimmers ages 3-15, communicating with parents and other staff regarding children's needs, scheduling lessons, billing, and maintaining client satisfaction Daily instruction and practice management for swimmers ages 3-15, communicating with parents and other staff regarding children's needs, scheduling lessons, billing, and maintaining client satisfaction