Experience

Intuit Payroll

• Software Development
• 1 - 100 Employee

• Technical Support

  • Feb 2018 - Present

  ● Solve complex problems that may be unstructured and require use of conceptual thinking skills. ● Listen attentively to customer needs and concerns. ● Demonstrate empathy and build rapport. ● Mentor and develop new agents with client specific expectations and procedures. ● Professionally manage escalated customer concerns. ● Solve complex problems that may be unstructured and require use of conceptual thinking skills. ● Listen attentively to customer needs and concerns. ● Demonstrate empathy and build rapport. ● Mentor and develop new agents with client specific expectations and procedures. ● Professionally manage escalated customer concerns.



Bluenotes

• Retail
• 1 - 100 Employee

• Manager

  • Nov 2014 - Feb 2018

  ● Sales performance specialist for different locations in the Hamilton/Halton/Peel region. ● Daily management & supervision of retail sales associates. ● Effectively reduced wage costs while maintaining exceptional customer service quality. ● Recognizing trends to determine consumer demand and effect of competitors' operations on sales. ● Identifying staff vacancies, recruit, interview and select applicants. ● Sales performance specialist for different locations in the Hamilton/Halton/Peel region. ● Daily management & supervision of retail sales associates. ● Effectively reduced wage costs while maintaining exceptional customer service quality. ● Recognizing trends to determine consumer demand and effect of competitors' operations on sales. ● Identifying staff vacancies, recruit, interview and select applicants.



YM INC.

• Retail
• 1 - 100 Employee

• Retail Assistant Manager

  • Aug 2011 - Oct 2014

  ● Visual setup of merchandise ● Training new employees ● Receive and prepare shipments ● Analyze and maximize sales ● Trend setting through window displays ● Encourage and exceed sales goals ● Interview and complete new employee hires ● Motivate and lead team members ● Activate markdowns ● Part take in semi annual inventory counts ● Visual setup of merchandise ● Training new employees ● Receive and prepare shipments ● Analyze and maximize sales ● Trend setting through window displays ● Encourage and exceed sales goals ● Interview and complete new employee hires ● Motivate and lead team members ● Activate markdowns ● Part take in semi annual inventory counts



Rent Frock Repeat Inc

• Canada
• Retail
• 1 - 100 Employee

• Fashion eCommerce Intern

  • May 2011 - Aug 2011

  ● Managed and maintained inventory for online order efficiency. ● Provided exceptional styling service to clientele. ● Increased customer loyalty through networking & social media. ● Handled customer complaints and questions through multiple forms of communication. ● Managed and maintained inventory for online order efficiency. ● Provided exceptional styling service to clientele. ● Increased customer loyalty through networking & social media. ● Handled customer complaints and questions through multiple forms of communication.



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager

  • Jun 2009 - Aug 2011

  ● Interview and complete new employee hires. ● Management of weekly inventory & costs. ● Enforcement of strict food handling procedures. ● Review & improvement of operational procedures. ● Interview and complete new employee hires. ● Management of weekly inventory & costs. ● Enforcement of strict food handling procedures. ● Review & improvement of operational procedures.