Experience

Doosan Bobcat EMEA

• Czechia
• Machinery Manufacturing
• 100 - 200 Employee

• Letter of Credit Coordinator

  • Sep 2023 - Present



Ingersoll Rand

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Credit & Collections Analyst

  • Jun 2005 - Dec 2021

  Maximised collection efficiency and minimised DSO and aged debt through proactive debt collection and consistent maintenance of assigned portfolio of accounts, Minimised credit risk through credit assessments and order hold management, Bad dept recovery, Competent handling of Letter of Credit (L/C) and Cash against Document (CAD) transactions for European compressed air sales business in EMEIA region, Escalated any significant issues impacting collection results of outstanding receivables to Credit Management and Sales team to drive solution, Provided internal collection reports and undertook regular ledger reviews with Credit Management and Sales team. Show less

• Report & Process Analyst (Maternity Cover)

  • Oct 2013 - Mar 2014

  Preparation and presentation of monthly and weekly performance reports for Business Unit leaders and Order to Cash management team across Europe,

• Bank Guarantee Coordinator (temporary role)

  • Feb 2008 - Oct 2008

  Managing issuance/amendment and cancellation of advance, performance & warranty bank guarantees issued on behalf of company through trade finance bank partner,Dealing with any query from sales, customers or banks.



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Credit Collection Coordinator/Stand-in Team Lead

  • Jan 2004 - Jun 2005

  Supporting team members in day-to-day activities, identifying need for training and carry out one to one coaching to increase abilities of collectors and share knowledge, Monitoring of collection agents’ performance (call targets, collectable targets and quality of calls) and submit monthly bonus payable report accordingly, Managing a select portfolio of key customer accounts, Dealing with escalated account queries and collaborated closely with sales, customer service and other internal departments to solve AR issues, Reporting of monthly KPI’s and ad hoc reporting.Stand in Team lead duties for German team of 12, including facilitating team meetings, assisted interviews of new prospect team members and one-to-one reviews. Show less

• Credit Collector (German Market, B2B & B2C, Direct Debit Banking)

  • Oct 2002 - Jan 2004

  Managing portfolio of assigned accounts through phone calls and written communication to ensure payments due are collected in timely manner, Minimizing bad debt exposure by recommending cancellations, suspensions or referrals of accounts,Consistently achieved productivity targets & KPI’s, Identifying, escalating and following up customer disputes and queries to relevant department, Managing Direct Debit for German customers on weekly basis using external bank program and review and solve any queries arising from rejected debits. Show less