Experience

General Assembly

• United States
• Higher Education
• 700 & Above Employee

• Instructional Lead: Product Management

  • Feb 2023 - Present

• Instructional Associate: Product Management

  • 2018 - Present



Thriveworks

• United States
• Mental Health Care
• 700 & Above Employee

• Group Product Manager

  • Jul 2022 - Jun 2023



Vroom

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Product Manager - Customer Support

  • Dec 2020 - May 2022

• Product Consultant - Email Infrastructure

  • Sep 2020 - Dec 2020



Ginni Media

• United States
• Media Production
• 1 - 100 Employee

• Freelance Copywriter

  • 2017 - May 2020



Resident

• United States
• Retail Furniture and Home Furnishings
• 100 - 200 Employee

• Senior Technical Product Manager - Customer Success (CX) and Sales

  • Jan 2019 - Apr 2020

  ● Led technology strategy and implementation for the Customer Success function of a global direct-to-consumer retailer ● Managed technology product strategy, development, and Net Promoter Score (NPS) across all customer-service touchpoints including chat, site copy, and internal applications ● Provided leadership and direction to distributed product and engineering teams while driving Agile delivery including scope definition, scheduling, QA, and release management ● Launched an integrated return/reship product engineered with structured data that enabled insights into product returns, increased visibility and identified recoverable revenue ● Supported all internal applications used by the Customer Success team and managed multiple API-based vendor integrations ● Partnered with the data team to develop data strategy, implement data-driven decision making, and define measurable outcomes Show less



Warby Parker

• United States
• Apparel & Fashion
• 700 & Above Employee

• Technical Product Manager

  • Feb 2018 - Aug 2018

  ● Led the feature development team for software enabling improvements across the lab network and supply chain for a North American online eyewear retailer ● Provided technical product management and Agile delivery of financial systems and product databases ● Drove product strategy as a customer advocate and partnered with stakeholders to prioritize and implement high-impact features ● Led product discovery and ideation, facilitated communications and alignment across teams throughout implementation Show less



Fareportal

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Product Manager

  • Sep 2017 - Feb 2018

  ● Provided product ownership, prioritizing features for online booking including cross-sell platforms for additional trip-related products ● Delivered the redesign of the mobile web product by driving prioritization and managing development, resulting in an increase in customer conversions and customer engagement via mobile ● Provided direction and communication across teams and partnered with leads to streamline sprint cycles, reducing delays ● Partnered with B2B vendors to refine algorithms and ensure customers were provided with accurate rates and availability Show less



Travelzoo

• United States
• Software Development
• 200 - 300 Employee

• Product Manager - Hotel Operations

  • 2013 - 2017

  ● Managed all features and functions for a global travel booking platform with stakeholders across multiple business functions ● Oversaw the launch of a content globalization initiative by partnering with stakeholders to automate and streamline digital content translation, reducing global activation time ● Drove requirements for a centralized location database and re-designed the online user interface (UI), resulting in increased top destination searches and a reduction of null search results Show less



Wyndham Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Revenue Manager

  • 2013 - 2013

  In addition to initial Revenue Management duties: developed, implemented, analyzed, and communicated strategies to achieve top line revenue goals in conjunction with the company/brand’s vision and standards. Supervised the hotel’s Reservations Team and developed action steps to improve overall revenue performance. In addition to initial Revenue Management duties: developed, implemented, analyzed, and communicated strategies to achieve top line revenue goals in conjunction with the company/brand’s vision and standards. Supervised the hotel’s Reservations Team and developed action steps to improve overall revenue performance.



The Alex Hotel

• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • 2012 - 2013

  Maximized revenue and bottom line profits for a 203 room, boutique property. Established goals and strategies to consistently achieve and exceed forecasts for room revenue, occupancy, and rate. Implemented yield management techniques that maximized potential by communicating with the Sales Department and Rooms Division, and selecting the most profitable mix of demand. Maximized revenue and bottom line profits for a 203 room, boutique property. Established goals and strategies to consistently achieve and exceed forecasts for room revenue, occupancy, and rate. Implemented yield management techniques that maximized potential by communicating with the Sales Department and Rooms Division, and selecting the most profitable mix of demand.



LaGuardia Plaza Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Office Manager - Sales and Revenue

  • Jan 2012 - Aug 2012

  In addition to Revenue Management duties, assumed the role of Corporate and Group Sales Manager providing direct oversight to the Sales and Revenue Office structure. Reported directly to General Manager to successfully generate and implement new sales/revenue strategies while working to create/maintain a successful office model.

• Revenue Manager

  • Jul 2011 - Jan 2012

  Responsible for forecasting and managing the hotel’s rate and occupancy and providing additional oversight and assistance to the Reservations Department. Along with the Acting Director of Sales, provided direct oversight to the Sales Department to create and execute effective sales and booking strategies.



Eventi, A Kimpton Hotel

• Assistant Front Office Manager

  • Nov 2010 - Jul 2011

  Responsible for providing dynamic, results-driven leadership that motivated the Front Office and Guest Services teams to consistently achieve a high level of guest and employee satisfaction that worked in accordance with revenue goals. Demonstrated success with fully-immersed oversight of the Front Desk, Bell/Door, Night Audit and PBX Operations.Key Contributions:• Scheduling – worked closely with the hotel’s Revenue Analyst to generate the department’s weekly schedule. Maintained and regularly updated the department’s personnel system; kept an accurate account of sick time, holidays, vacation and leaves of absence. Responsible for the maintenance of the week’s current schedule.• Occupancy Oversight – worked closely with the Revenue Analyst and Conference Service Manager to monitor both overall hotel availability, and individual room type availability with respect to group and individual arrivals.• Reservations – responsible for generating reservations during In-House Reservation’s after office hours.• Up sell – worked closely with the Revenue Team, Front Office Manager and Hotel Manager to create an up sell program for the Front Office. Said program allowed for a more balanced count of room types and methods to increase room revenue. • Accounting – flex/swing Night Manager/Night Auditor. Responsible for the Night Audit two nights of the week. Detailed and thorough execution of Night Audit and input DSR statistics.• Recognition – assisted with the creation of department’s employee recognition program to promote both an employee and guest service satisfaction score of 94%. Show less

• Guest Service Manager

  • Apr 2010 - Nov 2010

  Directly provided assistance to the Hotel Manager, Front Office Manager and Assistant Front Office Manager; providing direct oversight to the department’s area of Guest Service. Trained new employees and monitored Front Office personnel’s Guest Service Standards; while interacting with guests and offering direct support. Served as the Manager on Duty and was an active member of the hotel’s pre-opening team.



Rouge, a Kimpton Hotel

• Overnight Manager on Duty/Night Auditor

  • Oct 2009 - Apr 2010

  Maintained records of all hotel sales transactions and accuracy with daily accounting procedures. Assisted both the Front Office Manager and property Controller; ensuring that all areas of Front Office operations met the required guest and employee service levels consistently, while working in accordance with the hotel’s financial protocol. Provided support for the line staff, monitored and maintained property interfaces, and counseled and trained new employees when necessary.

• Guest Service Agent

  • Aug 2008 - Oct 2009

  Provided quality arrival and departure experiences, Concierge Services, PBX operations, mail and message service in a confident, professional and friendly manner. Ensured essential hospitality standards were used at all times: eye contact, smile, speaking first, engaging in polite conversation, use of guest surname.