Inside Sales Manager

• Oct 2015 - Present

Underwriter

• Jun 2012 - Jan 2015

Reviewed overall borrower profile for home loan applications to determine credit worthiness, performed extensive credit review, determined approvals, declines and counter offers, processed change of figure requests and decline re-looks, contacted customers to inform of approval or decline, determined what supporting documentation was needed for loans, trained new employees, assisted in system releases and new product testing, extensive customer service. Reviewed overall borrower profile for home loan applications to determine credit worthiness, performed extensive credit review, determined approvals, declines and counter offers, processed change of figure requests and decline re-looks, contacted customers to inform of approval or decline, determined what supporting documentation was needed for loans, trained new employees, assisted in system releases and new product testing, extensive customer service.

Internet Customer Service Representative

• Jun 2009 - Apr 2010

Managed a pipeline of 75-100 potential borrowers, assisted borrowers in taking home loan applications, assisted borrowers in selecting best loan option for their needs, tried to find alternative options for declined loans, went over approvals and declines with borrowers, extensive credit review, locked in rates with investors, extensive customer service. Managed a pipeline of 75-100 potential borrowers, assisted borrowers in taking home loan applications, assisted borrowers in selecting best loan option for their needs, tried to find alternative options for declined loans, went over approvals and declines with borrowers, extensive credit review, locked in rates with investors, extensive customer service.

Associate Manager

• Jun 2006 - May 2009

Led a staff of over 30 employees to meet daily sales goals, made sure employees stayed on track and preformed job duties correctly, trained new managers and floor-staff employees, organized employee breaks, handled employee issues and discipline, handled customer complaints, nightly inventory, nightly cash close-outs, organized theater promotions, assisted in all aspects of theater operations when busy, and scheduled movie times. Led a staff of over 30 employees to meet daily sales goals, made sure employees stayed on track and preformed job duties correctly, trained new managers and floor-staff employees, organized employee breaks, handled employee issues and discipline, handled customer complaints, nightly inventory, nightly cash close-outs, organized theater promotions, assisted in all aspects of theater operations when busy, and scheduled movie times.