Experience

Healthbridge

• South Africa
• Information Technology & Services
• 100 - 200 Employee

• Inbound Business Consultant

  • Jun 2022 - Present

  Deliver on the desired end-to-end client experience for largermass market clients● Develop strong relationships with providers and unlock our valueproposition through high value interactions with them, supportedby actionable insights provided to you by us combined withinsights attained through your process of continuously consulting● Manage and take full ownership of the allocated client base● Assist the Key Client Consultants unlock our value proposition fortheir client base● On-board new clients and train existing clients on new products orprocesses through a combination of face-to-face, telephonicand digital channels● Maintain detailed records of all client interactions in CRM● Collaborate with Sales Consultants and Key Client Consultants togrow your region and maintain its profitability● Collaborate with Sales Consultants to ensure fast and sustainedconversion of sales to satisfied clients● Ensure clients continually experience WOW Service, Versiondigital

• Digital inbound business consultant

  • Jun 2021 - Jun 2022

  ● Digitally deliver on the desired end-to-end client experience for lowerrevenue mass market clients● Develop strong relationships with your clients● Ability to unlock our value proposition through high value interactionswith your clients, with insights attained through our process of continuousconsultation● Manage and take full ownership of the allocated client base● Collaborate with Sales Consultants to ensure fast and sustainedconversion of sales to satisfied clients● Digitally support Healthbridge clients via the Chat feature● Upsell VAS or new product features to your current client base● Support existing clients on new products or processes through acombination of telephonic and digital channels● Ensure churn of your client base is within budgeted targets● Maintain detailed records of all client interactions in CRM● Collaborate with Sales Consultants to grow your region and maintain itsprofitability● Ensure clients continually experience a “Remarkable CX” infused withdigital experiences

• Client Support Representative

  • May 2019 - Jun 2021

  Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles. • Log queries and all activities to resolve same completely, accurately, and in real-time. • Escalate queries that cannot be resolved within the defined time frame to the Client Support Specialist. Identify interventions that would make our value proposition more real to our clients and initiate the required actions to achieve this. • Administrative and adhoc office duties

• Client Support Specialist

  • May 2018 - May 2019

  • Ensure delivery of quality service by responding to telephone calls and emails to clients by providing effective solutions.• Ensure delivery of claims to scheme, managing, correcting and resubmit if claims have not been successful• Follow up on any scheme movement or any changes regarding scheme and notify our product specalists • Logging cases on sage CRM for any batch queries • Logging and Tracking of Incidents and Requests on Sage CRM• Troubleshooting of Network and software Related Issues to product specialists • Ensure delivery of quality service by responding to telephone calls and emails to clients by providing effective solutions.• Assist with submitting claims to various medical schemes and correcting and resubmitting claims that have been rejected