Britany Lee
General Manager at James Perse Ent., Inc.- Claim this Profile
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Bio
Credentials
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Chakra Master Certificate
-Dec, 2017- Nov, 2024 -
Reiki Practitioner
-Apr, 2017- Nov, 2024 -
Health and Safety Ontario
-Mar, 2016- Nov, 2024 -
First Aid and CPR
-Apr, 2015- Nov, 2024
Experience
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James Perse Enterprises
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Retail Apparel and Fashion
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100 - 200 Employee
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General Manager
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May 2017 - Present
• Uphold brand and company image for Canadian flagship store. • Builds and develops a diverse team through continuous recruitment and staff development. • Leads by example while providing the highest level of customer service, ensuring that all client interactions are memorable and up to company standard. • Drives store performance by evaluating and delivering business KPI’s. • Establish a constant focus on the brand, continually driving engagement, knowledge and passion for the brand across the store team. • Build and cultivate lasting professional customer relationships and enable all team members to do the same placing focus on clientele style sales. • Responsible for handling employee and customer concerns in order to create a positive and professional environment. • Build and maintain familiarity with the local external environment, business, customers, competitors and talent. • Ensure the store operates within budgets including payroll, inventory, expenses, meeting sales goals. • Monitor business needs including inventory and replenishment needs. • Evaluate and develop staff on a consistent basis. • Ensure merchandising and store presentation is representative of brand directed image. • Consistently grow business through constant business evaluation and awareness. • Effectively communicate business needs and progress to upper management, head office, and buying team.
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Anthropologie
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Assistant Apparel Department Manager
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Apr 2015 - May 2017
• Responsible for managing payroll and achieving sales goals for a multi-million dollar volume retail establishment. • Manage, coach, and develop staff members on the sales floor in a friendly, energetic, and motivational manner. • Responsible for successfully completing daily opening and closing procedures independently. • Providing elevated customer service and resolving customer issues in a friendly, cooperative and timely manner. • Responsible for delivering product knowledge to staff members and running opening and closing meetings on a daily basis. • Reacting to replenishment needs and managing stock levels. • Creating a safe and healthy work environment according to Health and Safety Ontario guidelines. • Responsible for visual merchandising accessories and apparel categories, including daily standards and maintenance. • Loss prevention and meeting shrinkage goals set by the company. • Maintaining a positive and enthusiastic store environment and energy amongst staff members. • Editing and contributing to social media account via Instagram in order to build larger customer base and drive in business to our particular location. • Scheduling and zoning associates in order to utilize their personal skill sets and qualifications. • Developing staff members to further their positions in our company, resulting in multiple promotions for staff members. • Providing daily feedback, as well as writing and delivering annual and mid-year reviews for staff members.
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Holt Renfrew
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Canada
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Retail
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700 & Above Employee
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Designated Sales Associate -Designer Women's
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Aug 2014 - Apr 2015
• Responsible for managing Michael Kors boutique. • Fashion consultant for self built clientele. • Assisting Holt Renfrew’s buying department in seasonal buys, and providing customer feedback about current and upcoming collections. • Responsible for the visual merchandising for the Michael Kors boutique. • Responsible for delivering product knowledge to Holt Renfrew staff. • Focus on creating an extraordinary customer experience in a luxury environment. • Act as communications liaison between Holt Renfrew and Michael Kors. • Responsible for achieving boutique monthly goals, as well as individual selling goals. • Meeting loss prevention goals set by company. • Attending and participating in multiple designer luxury brand product knowledge meetings company wide, further expanding my designer fashion knowledge. • Accompanying clients to designer trunk shows, and fashion events held by Holt Renfrew. • Styling bloggers who walked as models for Holt Renfrew’s Annual Cancer Awareness Charity Fashion Show • Working multiple exclusive invite-only client events.
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Michael Kors
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Sep 2013 - May 2014
• Responsible for meeting and surpassing weekly sales goals. • Recognized as one of the top weekly sellers multiple times. • Provided outstanding customer service to a self-built clientele. • Providing customers with accurate product knowledge. • Awareness of current marketplace trends and demands. • Assisting in over night merchandise re-sorts, during season change overs. • Creating hand written postcards on a weekly basis, always enhancing the customer experience. • Receiving and stocking new product shipments on a weekly basis. • Performing opening and closing procedures including tills, deposits, closing emails, and managing sales leader.
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standard apparel
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Apparel & Fashion
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1 - 100 Employee
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Operations Coordinator
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Jan 2013 - Aug 2013
• Manage and coordinate diverse company operations. • Responsible for all sales data entry including creating purchase orders and seeing process through until distribution and delivery. • Accurate and efficient inventory management of showroom samples and warehouse stock levels. • Working directly under and coordinating with Head Purchaser. • Responsible for ensuring all activities are carried out and followed up on in a respectable and timely manner. • Professionally and respectfully addressing customer service issues in a friendly and helpful manner. • Meeting demanding delivery dates, and ensuring that all product is properly included in shipments. • Assisting Account Executives in preparing for showroom appointments, and market place trips.
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Michael Kors
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Nov 2010 - Jun 2011
• Responsible for meeting and surpassing weekly sales goals. • Recognized as one of the top weekly sellers multiple times. • Provided outstanding customer service to a self-built clientele. • Providing customers with accurate product knowledge. • Awareness of current marketplace trends and demands. • Assisting in over night merchandise re-sorts, during season change overs. • Creating hand written postcards on a weekly basis, always enhancing the customer experience. • Receiving and stocking new product shipments on a weekly basis. • Performing opening and closing procedures including tills, deposits, closing emails, and managing sales leader.
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Education
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2015 - 2016
George Brown College
Retail Buying Certificate, Fashion Buying -
2011 - 2012
Blanche MacDonald
Fashion Merchandising Diploma, Fashion Merchandising -
2008 - 2012
University of Ottawa
Bachelor of Arts (B.A.), Communication and Media Studies and Women's Studies
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