Experience

Bosley

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Senior Counselor

  • May 2022 - Present



Ideal Image

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Aesthethic Consultant

  • Aug 2021 - May 2022



Morphe

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Store Manager

  • Mar 2019 - Aug 2021

  Sales/Financial Responsible for driving sales to meet or exceed targets and financial goals. Management of store P&L, budget, and performance. Successfully execute and drive traffic for company driven promotions and launches Service Positive representative of the Morphe brand. Consistently elevate their own artistry skills and the artistry skills of the team. Develops knowledge of trends in industry to provide best service possible and share with the squad. Leadership Entrepreneurial inspirational leader who is comfortable taking responsibility for the store as their own business while also following the company standards. Facilitate trainings for store team as assigned. Responsible for building a productive and dynamic Morphe squad by connecting with employees, customers, and influencers. Confident and skillful coach and manager to the team. Comfortable navigating difficult conversations with professionalism, poise and kindness; actively provide coaching and feedback to develop employees in their position and help them grow. Creates an environment where clear and fair expectations are set and all employees are treated with respect. Identify opportunities and share trends in the market/industry. Operations Responsible for the store’s daily visual presentation. Responsible for knowing, following and administering all company policies and procedures. Ensures corporate communications are filtered to the team. Acts to reduce LP and product returns/damages. Responsible for staff payroll hours and scheduling. Create and/or approve schedules which drive sales opportunities and maximizes customer experience, ensures staffing is prioritized to provide optimal schedules and ensure the best customer service is provided. Reviews and approves Timekeeping records for the staff, ensuring accurate hours are submitted. Ensures record keeping standards. Oversees effective merchandising updates and management of in-store inventory levels. Show less



SEPHORA

• France
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2015 - Mar 2019

  The Store Manager manages the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store. ESSENTIAL DUTIES AND RESPONSIBILITIES Store's Budget and Business Results • Forecast sales and payroll with District Manager to drive store results. • Monitor daily, weekly, monthly sales results and communicate to staff members. • Manage and measure the effectiveness of business strategies. Adjust game plan as needed. • Achieve store’s sales plans and operating profits while maintaining expenses. • Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge and services. Human Resources • Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals. • Recruit, interview, and hire for all positions according to business needs. • Train, coach, delegate to, supervise and motivate Assistant Managers and Supervisors to develop their leadership and business skills. • Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. • Ensure all team members receive quarterly development meetings and plans. Merchandising and Operations • Conduct inventories on a timely basis and maintain updated inventory records. • Communicate inventory issues/concerns to the District Manager and key stakeholders. • Make strategic and innovative merchandising decisions in accordance with Sephora’s concepts when necessary, to grow the business. Show less



Landscape Enhancement Services

• Fridley, MN

• Human Resources Coordinator

  • Jun 2015 - Jul 2016



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Business Manager

  • May 2013 - May 2015

  • Drive sales: action sales, clearance, promotions, and incentive targets with passion. Focus on ways to increase and continually improve o Conversion of customers from non-buying to buying; o Spend per transaction, and o Average Units per Sale (AUS).• Manage your sales floor: Ensure a high energy, positive floor experience for staff and customers o Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity o Manage team visibility on the shop floor for optimal staffing and floor coverage• Effectively communicate company overall objectives and how the sales team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives. Ensure the Beauty Advisor's have clear goals and objectives which remain focused on the customer experience and productivity targets.• Review sales productivity and individual sales team member’s performance/commission performance on a regular basis.• Create and promote a positive work and industrial relations environment.• Ensure a development plan is in place and actively reviewed for each of your sales team. • Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles. In addition to service levels this includes the sales team’s continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results.• Actively prepare and participate in Brand conference calls and meetings.• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information• Ensure floor presentation meets or exceeds brand requirements• Participate in the development and execution of merchandise strategy including promotions, seasonal buys, and event strategies for the brand. Show less

• Beauty Advisor

  • Jun 2012 - May 2013