Experience

Valley Oaks Health
• United States
• Mental Health Care
• 100 - 200 Employee
• Case Manager

  • Jul 2023 - Present


RCI

• United States
• Business Consulting and Services
• 1 - 100 Employee

• • Mar 2021 - Jun 2023

   Provides support in key recruitment process points including quality assurance on requisitions, aiding in research, scheduling of interviews, and resume screening Requires very little oversite while exceeding personal and team goals Extends offers of employment and manages onboarding documents to 25-70 new hires per month Utilizes multiple Excel sheets for candidate and new hire tracking  Identifies opportunities for improving candidate experience and scheduling efficiency Analyzed numerical data from multiple sources to understand where referral process could be improved – Increased hired referrals by 0-3 month new hires by 16% in 2021 Developed and implemented process that led to increase in overall hired referrals by 24% Established and maintained relationships with schools and community organizations for sourcing Maintains high attention to detail while navigating between multiple tasks in past faced setting Acts as liaison between candidates, new hires, Recruiters, and hiring managers, and various other business areas Manages Recruiting Outlook mailbox for updates from candidates  Analyzes and reports trends in Recruiting, presents findings to coworkers and management Supports up to 4 Recruiters in their day to day workflow, administrative support Aided in referral bonus analysis and rectification after noticing discrepancies in file audit Show less

• • Sep 2020 - Mar 2021

   Promoted to Skill Builder position with less than 9 months of tenure Answered calls from Travel Guides and provided knowledge and technical support Used advanced communication skills and RCI knowledge to assist Travel Guides

• • Feb 2020 - Sep 2020

   Consistently awarded Top Sales and Top Service awards  Earned 9.6 out of 10 score or higher on After Call Survey monthly Exceeded both tenure and overall goal Promoted to Skill Builder position with less than 9 months of tenure



Zerorez

• United States
• Design Services
• 1 - 100 Employee

• Customer Service and Admin Manager

  • Apr 2019 - Jan 2020

   Awarded Employee of the month within the first three months of employment and again in October 2019  Designed a comprehensive rug cleaning “spa” that saves the company over $52,000/year  Used continuous quality improvement techniques to improve Call Center Quality Assurance scores by 31%  Recruited, interviewed and hired 13 Cleaning Technicians at various times and reduced new employee turnover rate by 24%  Designed tracking system for commercial quotes to ensure bookings while tripling conversion  Increased commercial sales by 24%  Created and served as President of the “Cleaning for a Cause” committee. Organized a volunteer day for the entire company and worked with the committee to plan group activities Show less



Marion County Community Corrections

• United States
• Public Safety
• 1 - 100 Employee

• Case Manager

  • Oct 2017 - Mar 2019

   Promoted within the first three months of employment  Supervised caseload of up to 110 offenders on electronic monitoring  Used Evidence Based Practices while creating comprehensive case plans  Utilized incentives, sanctions, and progressive discipline to promote compliance  Special Trainings: Motivational Interviewing, First Aid, CPR, Naloxone, De-escalation, Mental Health, Addiction  Prepared and submitted violations to the court electronically  Testified in court and created recommendations for offender placement  Completed IRAS (Indiana Risk Assessment System) for each client on case load to determine risk of recidivism and appropriate case plan to prevent such occurring  Operated dual monitors while using multiple programs daily Show less



Public Advocates in Community re-Entry (PACE)

• United States
• Individual and Family Services
• 1 - 100 Employee

• Case Manager

  • Aug 2014 - Jul 2015

   Managed case load of over 70 ex-offenders  Worked with clients to find community resources, complete court requirements, and find employment and housing  Determined barriers to reentry and created a case plan with each client using evidence-based practices (applied the risk need responsivity model)  Instructed a weekly resume writing class for all clients  Coached clients on interview techniques and helped further develop skills for the workplace  Assisted clients with transportation needs and followed up with clients who had upcoming court dates to confirm attendance Show less



Mueller Business Services

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Property Inspector

  • Jun 2012 - Aug 2014

   Travelled to homes and businesses to inspect properties for hazards  Wrote detailed reports of findings and submitted them by predetermined deadline  Entered “high value” properties to determine needed insurance coverage  Created diagrams of homes and determined details of construction materials  Travelled to homes and businesses to inspect properties for hazards  Wrote detailed reports of findings and submitted them by predetermined deadline  Entered “high value” properties to determine needed insurance coverage  Created diagrams of homes and determined details of construction materials