Brisa Figueiredo

Social Media Marketing Consultant & Copywriter at Webdefense
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Contact Information
us****@****om
(386) 825-5501
Location
BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Espanhol Elementary proficiency

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Thaís Pacheco

Brisa is a great mentor. Every time that someone new joins the team, she is definitely the one who will teach best. She is detail-oriented and pretty organised. She also has great energy and helps the work environment be a better place to be.

Daniel Sarmento

Tive a oportunidade de estudar com a Brisa, e admirava sua forma de se comunicar. Sempre muito espontânea e de personalidade forte, Brisa possuía um espírito de liderança incrível. Tenho certeza que aplica isso em sua vida profissional.

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Credentials

  • Basic course for AppQuality Testers
    AppQuality
    Nov, 2021
    - Nov, 2024
  • Basic course for user experience campaigns
    AppQuality
    Nov, 2021
    - Nov, 2024
  • Basic course of Bug Finding
    AppQuality
    Nov, 2021
    - Nov, 2024
  • Fundamentos da Experiência do Cliente
    Track.co
    Jun, 2021
    - Nov, 2024
  • Inbound Certified
    HubSpot Academy
    Jan, 2020
    - Nov, 2024
  • Especialista em Marketing de Conteúdo Avançado
    Rock Content
    Jan, 2020
    - Nov, 2024
  • Especialista em Inbound Marketing
    Rock Content
    Jan, 2020
    - Nov, 2024
  • CPA 10
    ANBIMA
    May, 2013
    - Nov, 2024

Experience

  • Webdefense
    • Brazil
    • Computer and Network Security
    • 1 - 100 Employee
    • Social Media Marketing Consultant & Copywriter
      • Oct 2022 - Present

      - Responsible for planning, implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales. - Writes clear, concise copy for ads and marketing materials. - Responsible for planning, implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales. - Writes clear, concise copy for ads and marketing materials.

  • Freelance
    • João Pessoa, Paraíba, Brazil
    • Content Planner and Producer
      • Nov 2021 - Present

      Meeting with clients, both companies and professionals from different segments Content planning for Instagram and Facebook for segments such as: cultural events, health, services, construction and hospitality. Copy for posts (stories, reels, marketing activations, etc.) Art director for posts and videos for stories and reels Meeting with clients, both companies and professionals from different segments Content planning for Instagram and Facebook for segments such as: cultural events, health, services, construction and hospitality. Copy for posts (stories, reels, marketing activations, etc.) Art director for posts and videos for stories and reels

  • CloudWalk, Inc.
    • Brazil
    • Information Technology & Services
    • 400 - 500 Employee
    • Inside Sales Analyst
      • Aug 2021 - Oct 2021

      ● Relationship with potential customers through official channels, using hubspot funnels to keep up deals; ● Contacting inbound and outbound leads to present solution and close deals; ● Identification and implementation of improvements in processes, products and services; ● Support the definition of customer acquisition strategies. ● Relationship with potential customers through official channels, using hubspot funnels to keep up deals; ● Contacting inbound and outbound leads to present solution and close deals; ● Identification and implementation of improvements in processes, products and services; ● Support the definition of customer acquisition strategies.

  • Data Privacy Brasil
    • Brazil
    • Education
    • 1 - 100 Employee
    • Sales Relationship Manager
      • Jun 2020 - May 2021

      ● Maintain good relationships with clients to maximize the value of those relationships ● Identify key contacts at potential client companies to establish and foster relationships ● One-on-one meetings with clients (B2B and B2C) to explain services to guide their choices ● Understand the problems and challenges of clients and identify ways the business could better address those needs ● Grow the business by identifying new sales and business development opportunities ● Provide excellent service to maintain a positive reputation for the business

  • 360 Degree Agency
    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Educational Sales Consultant
      • May 2019 - Sep 2019

      ● Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat. ● Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs. ● Empowered clients to pursue skills development, resulting in sale of comprehensive instructional programs. ● Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat. ● Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs. ● Empowered clients to pursue skills development, resulting in sale of comprehensive instructional programs.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2018 - May 2019

      ● Exceeded sales goals by at least 80% for 3 quarters in row. ● Adhered to company policies and scripts to achieve call-time and quality standards. ● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. ● Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. ● Exceeded sales goals by at least 80% for 3 quarters in row. ● Adhered to company policies and scripts to achieve call-time and quality standards. ● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. ● Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

  • Navala Restaurant
    • Brisbane, Australia
    • Customer Service Supervisor
      • Nov 2015 - Jan 2018

      ● Exceeded team goals and collaborated with staff members to implement customer service initiatives. ● Coached team members to deliver hospitable, professional service while adhering to set service models. ● Quickly resolved issues using active listening and decision making, which aided in building rapport and relationships with clients. ● Exceeded team goals and collaborated with staff members to implement customer service initiatives. ● Coached team members to deliver hospitable, professional service while adhering to set service models. ● Quickly resolved issues using active listening and decision making, which aided in building rapport and relationships with clients.

  • Santander
    • Spain
    • Banking
    • 700 & Above Employee
    • Client Relationship Manager
      • Aug 2013 - Mar 2015

      ● Described and explained details about over 30 banking products to inform customers and guide purchasing decisions.● Achieved quotas by improving sales abilities and product knowledge on a continuous basis to provide optimal service.● Provided primary customer support to customers in a fast-paced environment.● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

    • Trainee comercial
      • Mar 2013 - Jul 2013

      ● Selected in a national internship program to be educated and trained by developing skills to perform in commercial agencies as a Relationship Account Managers for Small Business (B2B) and B2C (owner's personal banking accounts)

  • Cobrás Imóveis
    • Brazil
    • Real Estate
    • 1 - 100 Employee
    • Sales Marketing Assistant
      • Jul 2010 - Mar 2013

      ● Developed, executed and planned marketing strategies. ● Being the first and main contact with suppliers, broadcast companies, radios, news. ● Planning internal functions and promotional activities into the real estate market. ● Supervising sales team in online customer services. ● Social Medias management and content creator. ● Developed, executed and planned marketing strategies. ● Being the first and main contact with suppliers, broadcast companies, radios, news. ● Planning internal functions and promotional activities into the real estate market. ● Supervising sales team in online customer services. ● Social Medias management and content creator.

  • Dádiva Comunicação
    • João Pessoa e Região, Brasil
    • Copywriter
      • Mar 2009 - Jun 2010

      ● Developed and created advertising campaigns in partnership with art directors. ● Copy of advertising scripts for television, radio, newspaper, flyers, banners, etc. ● Reviewed advertising copy. ● Developed and created advertising campaigns in partnership with art directors. ● Copy of advertising scripts for television, radio, newspaper, flyers, banners, etc. ● Reviewed advertising copy.

Education

  • UX Unicórnio
    UX Design
    2021 - 2022
  • Instituto de Educação Superior da Paraíba
    Graduação em Comunicação Social, Publicidade e Propaganda
    2007 - 2010
  • Australian Pacific College
    Diploma, Marketing and Communication
    2018 - 2019
  • Australian Pacific College
    Certificate IV, Marketing and Communication
    2017 - 2018
  • ILSC Education Group
    Certificate III, Business Administration and Management, General
    2016 - 2017
  • ILSC Education Group
    Certificate II, Business Administration and Management, General
    2015 - 2016
  • ALS International House
    English Language and Literature, General
    2015 - 2015
  • Marista Pio X

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