Spanish Analytic Linguist

• Apr 2021 - Present

Purchasing Admin

• Apr 2017 - Present

Head Of Operations

• Jun 2019 - Jun 2020

Purchasing Admin

• Jun 2016 - Dec 2016

Inside Sales Representative

• Feb 2016 - Jun 2016

• Answered customer inquiries such as product availability, price, shipment confirmation, and order status • Researched and corrected discrepancies such as short/over shipments • Processed Customer and Factory orders (order entry) • Released orders that have material available to be shipped to customer • Coordinated with shipping personnel on outgoing shipments • Helped with inventory control and receiving • Created commercial invoice and shipper letter of instructions for international shipments Show less

Accounts payable/ Purchasing coordinator

• Oct 2013 - Sep 2015

• Billed invoices to customers on a daily basis • Processed and coded vendor’s invoices for payment • Researched and corrected discrepancies such as pricing, short/over shipments • Processed customer checks and credit card payments as needed • Verified stock material received and properly documented inventory in company systems • Followed up with vendors on material not received or defective, short/over shipments • Assisted warehouse with returns processing and other issues • Maintained all office technology and equipment by troubleshooting and placing service requests • Maintained office supplies inventory, evaluated need for new office products, services and equipment • Placed and expedited orders for supplies, services and equipment • Assisted other departments as needed • Managed branch calendar and submitted bi-weekly payroll • Lead on-boarding of new hires including but not limited to collecting valid ID’s, W-2’s, insurance documents, and log-in request • Handled clerical daily task such as, print and distribute daily reports, count cash-box, processed branch’s expenses for payments, bank deposits, filed paperwork, ordered catering for meetings and training Show less

Student Loan Rehabilitation Manager

• Jun 2006 - Aug 2012

• Conducted interviews with potential employees, hired and trained new employees • Created Training guides for the loan rehabilitation department • Managed employee schedules and time off requests • Scheduled and executed team meetings, along with delegating projects to clerical staff • Completed six month projections for funding in my department on a continuing basis • Listened to employee phone calls for quality compliance purposes regarding GLBA, HIPAA, and FDCPA. • Created and maintained Excel worksheets, ran sequel server reports to find missing accounts, reviewed loan applications, scheduled & processed payments, scanned and faxed documents and took escalated calls to increase customer service satisfaction • Advised clients on ways to get their federal student loan out of default with the D.O.E and reestablish Title IV Benefits • Updated company’s and the Departments of Education’s systems with current borrower’s information such as references, address, phone numbers, place of employment. Additionally, notated account’s status in the rehabilitation program • Guided borrowers through the most cost effective Loan Rehabilitation Process • Created individualized financial plans and advised borrowers based on their income • Assisted Spanish speaking borrowers translating and understating Loan Rehabilitation application and process • Created and generated letters, invoices and reporting requests with Print Mail Merge • Generated reports for United States Department of Education detailing statistics and finalized accounts • Maintained customer confidence and protected operations by keeping information confidential • Maintained office supplies inventory, evaluated new office products, placed and expedited orders for supplies, verified receipt of supplies Show less

Customer Service Representative

• Nov 2005 - Jun 2006

• Assisted pharmacists in processing insurance claims for clients • Provided customer service to policyholders over the phone • Answered questions and inquiries about billing, coverage, and insurance process • Assisted pharmacists in processing insurance claims for clients • Provided customer service to policyholders over the phone • Answered questions and inquiries about billing, coverage, and insurance process