Experience

Franciscan Missionaries of Our Lady Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Student Physical Therapist

  • Aug 2023 - Present



Blue Cross and Blue Shield of Louisiana

• United States
• Insurance
• 700 & Above Employee

• Group Account Specialist

  • Nov 2022 - Aug 2023

• Customer Service Representative

  • Sep 2021 - Nov 2022

  Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy. Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers. Maintains knowledge of required lines of business, changes to applicable… Show more Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy. Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers. Maintains knowledge of required lines of business, changes to applicable company policies/procedures, recent laws and regulations, and related computer systems to ensure information is current and accurate when providing service to members or providers on the telephone in the call center. Meet Customer Service performance goals/expectations in the areas of efficiency, accuracy, quality, production, customer satisfaction, and attendance The ability to verbally communicate on the telephone approximately 95% of the time.



Peak Performance Physical Therapy

• United States
• Physical, Occupational and Speech Therapists
• 1 - 100 Employee

• Physical Therapy Technician

  • Jan 2021 - Sep 2021

  -Assist patients with their rehabilitation exercises and ensure the exercises are performed correctly under the supervision of a physical therapist - Set up patients on modalities and ensure quality service is given -Maintain the cleanliness of the clinic by wiping tables between patients and doing laundry -Assist patients with their rehabilitation exercises and ensure the exercises are performed correctly under the supervision of a physical therapist - Set up patients on modalities and ensure quality service is given -Maintain the cleanliness of the clinic by wiping tables between patients and doing laundry



Chuck E. Cheese

• United States
• Entertainment Providers
• 400 - 500 Employee

• Assistant Manager

  • Jun 2015 - Sep 2021

  -Responsible for maintaining the store during operating hours. -Ensured employees were providing customers with quality service and hospitality. - Created schedules and managed labor hours to stay in the budget and worked to build consistent sales and maximize profits with integrity -Interviewed and hired quality candidates - Handled all customer’s questions, comments, and concerns with compassion and professionalism -Responsible for maintaining the store during operating hours. -Ensured employees were providing customers with quality service and hospitality. - Created schedules and managed labor hours to stay in the budget and worked to build consistent sales and maximize profits with integrity -Interviewed and hired quality candidates - Handled all customer’s questions, comments, and concerns with compassion and professionalism