Experience

KDS Windsor

• United States
• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Human Resources

  • Jun 2023 - Present

  • Support the recruitment process, including conducting initial screenings, onboarding new hires by preparing new hire paperwork and orientation. • Coordinate candidate interviews, communicate with applicants, and provide timely updates to hiring managers. • Oversee employee relations initiatives, including conflict resolution and disciplinary actions. • Assist with benefits administration, including answering employee inquiries, and processing enrollments. • Conduct research and compiled data for various HR projects, such as policy development, compensation analysis and procedures. • Process terminations which include employee separation notices, conduct exit interviews and related documentation to determine reasons behind separations. • Work with staffing agencies when temporary personnel assistance is needed. • Assist with any safety related issues and compliance. • Administration of 401k program and process weekly payroll. Show less



Epona

• Netherlands
• Software Development
• 1 - 100 Employee

• Accounting/Administrator, Human Resources

  • Sep 2022 - Mar 2023

  • Maintained accurate invoice project summaries and collection records to improve monitoring of billing and cash inflows • Developed and documented accounting and company policies to maintain and strengthen internal controls • Managed all human resource documentation, personnel record filing, advised leadership and personnel on driving HR policies, and corporate policies and procedures • Supervised onboarding process for newly hired employees, including distribution of all paperwork • Maintained accurate invoice project summaries and collection records to improve monitoring of billing and cash inflows • Developed and documented accounting and company policies to maintain and strengthen internal controls • Managed all human resource documentation, personnel record filing, advised leadership and personnel on driving HR policies, and corporate policies and procedures • Supervised onboarding process for newly hired employees, including distribution of all paperwork



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Account Manager

  • Apr 2021 - Sep 2022

  • Successfully built and maintained 30+ client relationships spanning industries in software technology, hospitals and pharmaceuticals, entertainment by taking the lead as the point of contact for all matters• Collaborated with SaaS software product ADP Workforce Now and Salesforce development team in identifying software bugs for client specific needs• Effectively train industries to bolster product knowledge with features including Payroll Dashboard, Time and Attendance, HR and Benefits Dashboard, General Ledger, SmartCompliance for state and federal filings, recruiting and onboarding• Initiated client quarterly assessments to ensure accurate tax information through use of company tax documents and quarterly tax review checklist provided from the product• Engaged in various payroll software coding creating special calculation results for client specific needs such as union laborers, shift differentials and special deferred compensation setup. Show less

• Service Support Specialist

  • Dec 2018 - Apr 2021

  • Drive partnerships engaging internal/external partners troubleshooting inquiries and maintain COBRA compliance regarding coverage regulations• Manage all Open Enrollment project tasks and perform audits to ensure compliance and prevent discrepancies and penalty fees• Work through high volume of data entry reports to process qualified beneficiaries with COBRA coverage• Stretch Assignment: Train contractors during Peak OE season with system knowledge, data entry reports, process qualifying events, complete client transmittal forms and IRN packages for qualifying participants Show less

• LOA Benefits Representative

  • Mar 2016 - Dec 2018

  • Studied FMLA DOL guidelines and regulations to provide consultative support to book of business spanning over 26+ clients and provide SaaS software product support with ADP Workforce Now and Salesforce• Created HRO Client Data Analysis report including tracking survey scores, complexity level and activity for multiple departments to support leadership with client assignment• Stretch Assignment: Streamlined LOA department client change control process by simplifying the process from 3-5 months to 3-5 days Show less



Conn's HomePlus

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative/Uncrated (Merchandise Control)

  • Nov 2014 - Mar 2016

  • Confer with customers via telephone to provide information about products or services, take or enter orders, cancel accounts, confirm next day deliveries, or obtain details of complaints. • Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Maintain records and logging information of all interaction with the customer and emails concerning inventory stock. • Trained new CSR’s. • Perform conference calls discussing uncrated, sales and daily goals among the company’s managers across the nation. Show less