Experience

Simply Contact

• Ukraine
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Executive Business Development

  • Dec 2016 - Present

• English Language Teacher and American Culture Specialist

  • Aug 2016 - Present

• American Customer Service Specialist

  • 2016 - Present

  Simply Contact is an Ukrainian Outsourcing Contact Center working with clients all over the world.We provide :- Customer Care- Inbound&Outbound Sales- Back Office Support- Technical Support- Surveys&Questionnaries Services- Ordering ServiceSimply Contact has an expertise in Telecommunications, Aviation &Travel, Finance & Banking, eCommerce & Retail Industries.400 agents provide contact center services for the leading Ukrainian and international companies on different languges 24/7/365.Our main goal is achieving our clients' targets and keeping the projects healthy. Show less



Copler

• Greater New York City Area

• Executive Business Development

  • May 2016 - Present

  Custom software solutions focused on Big Data, Data Science, Machine learning, Clouds, BI. Software development, technical support and operations outsourcing. We offer our service to clients who have a software product / application with big amount of end-users that allow to collect the greatest amount of data. Copler helps its clients to turn big data into actionable insights by: 1. gathering information - both incidents and user experience (tier 1, tier 2, tier 3, Databases, Big Data BI, Infrastructure and DevOps) 2. data analysis 3. data science, disruptive and predictive models, behavior patterns, machine learning 4. business intelligence We are focused on high quality outstaffing service which is an option for large-scale and medium companies with the need of dedicated development centers or small teams. Show less



Simply Contact

• Ukraine
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Training and Development Manager

  • 2014 - 2015

  Organization of external and internal training activity at the training center. Conduct trainings: 1. Effective sales skills 2. Average check increase: 3 simple steps 3. Assertive behavior: conflicts, argumentation and persuading skills 4. Team management and Leadership 5. Effective self job organizationTook part in the HR strategy planning, values ​creation, internal Brand modification and other HR&PR activities

• Account Manager

  • 2012 - 2014

  • Responsible for international client communications • Developing and delivering sales presentations and demonstrations • Budget and request for information preparation • Elicit client feedback to act as internal advocate for the clients.