Application Services Manager

• Sep 2022 - Present

Business Change and Delivery - Digital Workspace Programme

• Apr 2021 - Aug 2022

Head Of IT Operations (Cards)

• Oct 2019 - Mar 2021

As Head of Cards Operations with humm group I lead and motivate my team, instilling a culture of innovation and drive to deliver IT solutions for a range of payments platforms and products across New Zealand and Australia. This includes the core payments platform and operational management of the Mastercard Scheme. I am a key member of the IT Senior Management and wider leadership team, developing IT strategy to align with wider commercial targets and embedding operational plans to focus on continual process improvement. Overseeing the entire lifecycle of delivery for enterprise-wide, business-facing applications, adapting to rapid changes in both the market and available technology. This has included implementing processes to support staff during the COVID-19 lockdowns, identifying potential risks for both the team and the projects, and working remotely with staff to keep initiatives on track. During my time with humm group I have increased staff engagement scores by 25%, led and facilitated transformative changes in delivery models and approaches, improved overall Software SDLC by reducing re-work and time to market for the cards software release and deployment and led the design, adaptation and implementation of an ITIL and Agile aligned change and release management practices. These practices were adapted and rolled out across the ANZ Technology groups. Show less

Application Delivery Manager

• Feb 2019 - Oct 2019

To provide people leadership and management of the delivery for the application development, testing and release teams. Establish an effective and efficient framework in place for the delivery of new and changed application systems within Flexigroup NZ, including tools, environments, processes, methods,and reporting. Promote and facilitate a culture of continuous improvement within the Application Deliveryteam with respect to delivery capabilities, processes and methods.

Business Systems Manager

• Oct 2017 - Feb 2019

As IT Owner for all solutions within the business, I was able to strengthen the application domain by enhancing organisational efficiency, reducing costs, improving customer service and increasing revenue through smart technology solutions. I successfully led the in-house IT team, contractors and vendors across Australasia, in the delivery of a technology transformation programme of work that encompassed a new, fully cloud-based retail platform in the Forsyth Barr Stadium. Also the IT Owner and Lead for the implementation of the electronic, time-and-attendance system across +250 Compass New Zealand sites, I managed the AWS cloud technology design, iPad Kiosk deployment for staff including a facial recognition feature, and implementation of a mobile device management platform. Additional achievements during my time here include the establishment of the team and processes for the audit of +200 sites, reviewing IT infrastructure and applications deployment to provide time-and-attendance, retail systems and SCCM insights; and the set-up of a highly effective vendor network to support project roll outs, streamlining financial and budget activities to maximise ROI and increase efficiency. Show less

Business Implementation Lead - Time and Attendance

• Jun 2016 - Sep 2017

Fixed term role leading the business facing areas within the programme. Key areas of focus are: - Business Requirements - Business Process Management - Traceability from Requirements through to testing and defects management - ERP and payroll integration - Biometric Clock, iPhone and Android App implementation planning and deployment. - Stream Lead for the development and delivery of change management and training. The Fletcher Construction Group currently operates throughout New Zealand and the South Pacific with offices in Papua New Guinea, Fiji, Solomon Islands, Samoa, Vanuatu, Tonga and American Samoa. Project Lion Rock will replace the core Construction Group and Fletcher Living systems with JD Edwards ERP to provide an integrated financial, purchasing, plant service, project cost management and forecasting solution. The objective is to transform the business to support Fletcher’s strategic goals going forward – not just the systems used but the processes which support the business and customers. In parallel to this significant ERP upgrade, the business is rolling out an electronic time and attendance solution (Kronos) to a significant and challenging variety of operational units in a very compressed time period. Show less

Continuous Improvement Manager

• Oct 2011 - Jun 2016

Provide leadership in setting up and managing the business improvement capability and projects within the Shared Services Organisation to baseline and improve the operations and customer experience across Information Technology, Procurement, Supply Chain, Finance and Payroll.My last 4+ years of experience has been in the continuous improvement role to create, deliver and embed the business and process improvement methodology, tools, benefits and help deliver operational excellence across various business units using the right combination of Lean, Kaizen, Six Sigma and ADKAR / Kotter’s change management methods and frameworks Show less

Applications Services Manager

• Dec 2009 - Sep 2011

Provide leadership in managing and supporting enterprise-wide applications services with a portfolio of 400+ clinical and business applications. Provide fast, intuitive, reliable, stable and trustworthy (FIRST) business and clinical applications. Deliver continuing quality improvements to ensure that applications meet business requirements.Leadership of team of 25+ IT professionals to deliver high quality solutions and servicesDelivered Applications Solutions Architecture and implementations in alignment with business strategy Management of Solutions Projects/Change PortfoliosStrategy and Roadmap development Show less

Applications Services Team Leader

• Jan 2007 - Nov 2009

Responsible for the management and operation of the Clinical Applications Team according to the service level agreements and business plan targets. The applications portfolio consisted of 200+ applications.- Led significant team changes effectively resulting in employee retention, engagement and team goals and objectives being exceeded.- Delivered a notable decrease in the service desk escalations to application support team through successful implementation of key quality improvements, providing customer super users and IS service desk, the knowledge share and tools to improve first call resolution. - Provided leadership in adopting PRINCE2 and ITIL processes to manage applications projects life cycles and management of any project, release and resources conflicts- Collaborate with the business community and IT to assist the process of managing the the solutions towards common architectures and standards.- Maintaining the Clinical Applications Roadmap for technology investment. Show less

Snr Applications Support

• Jul 2006 - Dec 2006

To provide effective, timely and professional support, implementation and upgrades of core clinical applications for customers both internally and externally.- Successfully project managed and provided technical leadership in major core, enterprise and departmental application implementation and upgrades with minimal post go-live issues. Turned around low customer perception and diminishing service levels within 3 months. - Consolidated application standard operating processes for the team to manage and support the key applications effectively Show less

Technical Analyst

• Jan 2006 - Jul 2006

Provide technical support and implementation services for enterprise messaging and related services for internal and external customers in New Zealand and Australia. Provide technical support and implementation services for enterprise messaging and related services for internal and external customers in New Zealand and Australia.

Technical Coach / Support Queue Manager

• Feb 2005 - Jan 2006

Queue and technical support management for helpdesk providing first level support for Xtra dial-up and broadband services. Queue and technical support management for helpdesk providing first level support for Xtra dial-up and broadband services.

IT Consultancy and Implementation

• Feb 2004 - Jan 2005

Provided business application development, website development, web marketing, web analytics, database administration and windows server setup services to various customers in New Zealand, Australia, Vanuatu, Hong Kong, United States of America and Canada. Provided business application development, website development, web marketing, web analytics, database administration and windows server setup services to various customers in New Zealand, Australia, Vanuatu, Hong Kong, United States of America and Canada.

Web/IT Manager

• Oct 2001 - Jan 2004

Creating and delivering the Global IT strategy for web development, management, support, e-marketing and website statistical analysis. Management of team of designer, programmers and content writers. Supplier and internal stakeholder management across NZ and USA Led transition from fully outsourced services to building a hybrid of in-house and supplier competencies and capabilities to bring improved service delivery, efficiency, productivity and cost reduction. Creating and delivering the Global IT strategy for web development, management, support, e-marketing and website statistical analysis. Management of team of designer, programmers and content writers. Supplier and internal stakeholder management across NZ and USA Led transition from fully outsourced services to building a hybrid of in-house and supplier competencies and capabilities to bring improved service delivery, efficiency, productivity and cost reduction.

IT Manager

• Mar 2000 - Mar 2001

Responsible for the creation, development and leadership of the corporate e-commerce and web division that included graphic design, development, database and support teams to achieve business plan targets. Management of suppliers across India and USA Direct Reports - 12 Responsible for the creation, development and leadership of the corporate e-commerce and web division that included graphic design, development, database and support teams to achieve business plan targets. Management of suppliers across India and USA Direct Reports - 12

ERP Technical Consultant

• Aug 1999 - Feb 2000

Pre-sales, Training and Implementation services for local ERP software suite. Pre-sales, Training and Implementation services for local ERP software suite.

SAP Technical Consultant

• Apr 1998 - Jul 1999

Trained in SAP R/3 - FI/CO and ABAP 4 Pre-Implementation Current, Future State and Gap analysis. Trained in SAP R/3 - FI/CO and ABAP 4 Pre-Implementation Current, Future State and Gap analysis.