Associate Consultant - Remote

• Sep 2021 - Present

Provides Recruitment and Career Solutions Support to clients in various industries within the Dutch Caribbean. Responsible for Social Media Management, Content Development & Company Website Design. Creative Writer for U-SparkConnect, the Company Newsletter. Provides Recruitment and Career Solutions Support to clients in various industries within the Dutch Caribbean. Responsible for Social Media Management, Content Development & Company Website Design. Creative Writer for U-SparkConnect, the Company Newsletter.

Co-owner and Producer

• Jan 2017 - Present

Film & Video Production, Cinematographer, Transcribing, Video Editing, Website Design, Creative Writing, Content Creator and Social Media Management. Film & Video Production, Cinematographer, Transcribing, Video Editing, Website Design, Creative Writing, Content Creator and Social Media Management.

Commercial Outbound Executive -Partnerships Acquisition and Onboarding North America

• Jul 2017 - Sep 2020

● Proactively reached out to new Accommodation Partners to support them from registration to open and bookable on Booking.com; encouraged completion by overcoming objections and solving obstacles. ● Provided remote onboarding using phone, email, and video conferencing to new partners by instructing and educating on tools such as the Booking.com Extranet and Rates and Availability system, and by providing information, insight, and support.● Contacted existing partners to inform them of strategic business and growth opportunities to drive and maximize value. ● Created and maintained a personal productivity tracker in 2018 that was used by the Outbound Team continuously until September 2020. It allowed Executives to keep track of their targets and productivity, and use it in their 1-1's with the TL to showcase their performance. For the Team Leads it provided data for feedback on work distribution, Outbound Executive and team performance, and KPI data comparison. ● Supported the Global Chains Department by performing the fast-tracking build of accounts for Global Hotel Chain properties and carried out their onboarding. Show less

Partner Specialist

• Nov 2015 - Jun 2017

● Investigated and resolved partner inquiries and concerns as first point of contact for support line.● Guided new Accommodation Service Executives; provided training and feedback.● Payments by Booking Expert: facilitated TLX for my team about the product, procedures and changes. Shared the information with agents in the office.● Took on leadership role in absence of Team Lead: Moderated Content Team meetings and led Team Huddles.● WOW Winner Q4 2016.

Partner Support Coordinator

• Nov 2015 - Apr 2016

● Proactively contacted properties in the different stages of sign-up and provided support.● Verified the eligibility of properties to join Booking.com.● Prepared presentation for weekly Partner Support Coordinator team meeting.● Exceeded target by getting 447 newly registered properties to Ready to Open status in Q1 of 2016.

Customer Service Executive II

• May 2014 - Nov 2015

Customer Service Executive

• Jan 2013 - May 2014

Customer Service Associate

• May 2011 - Jul 2012

● Handle incoming calls and follow-up calls related to health plans. ● Identify and resolve customer issues, providing additional information and feedback to the customer as necessary. ● Navigate in a Windows based system through a series of databases in order to access the appropriate information to service the customer. ● Research information and provide follow up to customers as required. ● Continuously maintained a customer service quality score of 94+/100. ● Handle incoming calls and follow-up calls related to health plans. ● Identify and resolve customer issues, providing additional information and feedback to the customer as necessary. ● Navigate in a Windows based system through a series of databases in order to access the appropriate information to service the customer. ● Research information and provide follow up to customers as required. ● Continuously maintained a customer service quality score of 94+/100.

Project Coordinator

• Jul 2010 - Dec 2010

● Real estate franchise company owned by Full Sail University. ● Liaised with Master Franchise holders and brokers in Europe. ● Managed company’s social media presence as administrator and content manager for Facebook and YouTube. ● Collaborated with Master Franchise Development Director and successfully published the 2010 ERA Europe International Collection Magazine: interfaced with advertisers, coordinated submission of material and payments, drafted, edited and translated content. ● Real estate franchise company owned by Full Sail University. ● Liaised with Master Franchise holders and brokers in Europe. ● Managed company’s social media presence as administrator and content manager for Facebook and YouTube. ● Collaborated with Master Franchise Development Director and successfully published the 2010 ERA Europe International Collection Magazine: interfaced with advertisers, coordinated submission of material and payments, drafted, edited and translated content.