Experience

Excellent Zephyr

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Jul 2023 - Present



Phoenix Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Project Manager / System Delivery Manager

  • Jun 2022 - Jun 2023

  • Provided a full suite of support to the project lead and team. • Support Project Lead with budget reviews and maintain a clear log for distribution to senior stakeholders as and when needed. • Arranging weekly meetings to ensure all project updates are completed in a timely fashion including following up on outstanding files and, lists etc. • Assess the priority and impact of all changes of accuracy ensuring consideration to the IT and Premises Service environment and protocols are followed. • Co-ordinate change approvals liaising between approvers and initiators. • Liaising with specialist and third parties when processes and procedures need reviewing and updating. • Create and distribute Service/system reports and analysis for Senior Management and technical support groups, supporting potential questions and queries. • Prepare all documentation (including reports, agendas and minutes) for Change Review Board (CRB) and Change Advisory Board (CAB). • Support the express handling of emergency changes. Inputting to impact assessments on other scheduled releases and ensuring that all activities are completed, retrospective or otherwise. • Ability to work flexibly under pressure, frequently using own initiative. • Knowledge of IT Infrastructure Library (ITIL) standards and the principle of Service Delivery and Service management. • Understand the principles and processes for delivering Change management internally and externally. • Produce up to date Project reporting and KPIs as requested within assigned work area using the organisation’s resourcing and portfolio solutions. • Regularly updates and maintains and actions and decision log for clear visibility of actions/decisions to be completed. • Contribute to and drive the continual improvement of all project aspects. • Knowledge of RAID Log, Planview, Monday.com, Leankit, and integrated Project system along with SharePoint. Show less



Unily

• Greater Guildford Area, United Kingdom

• Business Analyst/Project consultant

  • Jan 2022 - Mar 2022

  • Work within the Business Analyst team, comprising of 5 members, to attend to enquiries and analyse problems for clients related to a multitude of issues • Be responsible for assisting senior business analysts in requiments gathering, analyzing, and documentation • Support business administration • Due diligence assessments for business IT ensuring that the product team is not exposed to any incident • Establish quality IT activities for knowledge management activities and control reporting costs • Knowledge of IT risk management • Complete possibility studies for various upgrade projects, improvements, and other conversions • Conducted research and data analysis • Duties such as delivering of meetings/presentations, Identify opportunities for improvements and gathering feedback • Using Microsoft, BMC, SharePoint, Exchange and Microsoft office • Gathering information, monitoring guidelines and support with company policies • Improving the quality of IT service • Provided user guides, guidance of cyber security while working at home clients. Delivering solutions and solving any problems • Support business administration • Establish quality IT activities for knowledge management activities and control reporting costs • Knowledge of IT risk management • Complete possibility studies for various upgrade projects, improvements, and other conversions • Analyzing business needs for client • Duties such as delivering of meetings/presentations, Identify opportunities for improvement to technical process Operation. Achievements • Successful collaboration with product owners • Contribution to imbedding the build Knowledge Base project • Successfully involved in user acceptance testing of the new system functionalities Show less



Frontlinems

• London, England, United Kingdom

• Health & Safety/Project IT Analyst

  • Jan 2021 - Dec 2021

  • Support the leadership of the Business manager, managing workloads to ensure an efficient and effective service • Ensure H&S and Project Plan Risk assessment implemented within the requirements • Proactively assist the management of teamwork queues ensuring that all requests, Projects updated and completed in a timely manner using Project tools • Assisting users through email • Monitoring Information’s provided by external and internal stakeholders and improvements where needed • Ensure full compliance to company security policies, procedures, controls and agreed SLA’s • Contacting clients via Teams and Zoom delivering meetings/presentations and finding appropriate issue solutions • Able to resolve complicated situation • Analyzing internal and external IT Budget plans • Maintain services level agreement SLAs. Prioritize and escalate as necessary to the project manager • Experience with .Net based application that tightly integrates with other platforms built upon Microsoft Azure • Development and management of reporting requirements which are monitored on Elasticsearch and Datadog as real time issues • Daily monitoring of software issues on the performance of our applications, detecting issues before our users experience them and using data to improve future performance • Complete regular training for various upgrade projects an on-going improvement • Assisting clients through methods of communications remotely • Regularly discussing IT security, H&S awareness Show less



Digital Cabinet Office

• Healt & Safety /IT Analyst

  • Feb 2020 - Jan 2021

  • Deliver small H&S - IT projects related to the client and suggest ideas on how to make improvements if necessary • Provide support to the Safety Intelligence Manager • Develop key relationships and maintain these across the support functions both internally and externally • Creating reports within the H&S security system and provide updates and support to external and internal stakeholders • Creating risk assessments, assisting with audits on site, keeping all polices, procedures and legislations updated. • Provide administration role with experience of data management, experience within a Health and Safety environment would be advantageous. • Enforcing the company’s health and safety policies • Develop & conduct in-house H&S inductions & training Show less



HM Treasury

• London, England, United Kingdom

• Data Analyst

  • Oct 2018 - Feb 2020

  • Using data mining to extract information from data sets and identify correlations and patterns • Organising and transforming information into comprehensible structures • Knowledge of visitor management systems (Condeco), room booking systems and switchboard systems • Performing statistical analysis of data • Preparing reports and presenting these to management or clients • Monitoring data quality and removing corrupt data • Communicating with stakeholders to understand data content and business requirement Show less



BT Fleet

• London, England, United Kingdom

• Marketing, Media Manager

  • Feb 2015 - Oct 2018

  • Promptly respond to daily emails, including email enquiries from Influencers • Building your portfolio of Influencers dependent on market on a global basis • Complete end-to-end talent management. Talent briefing, talent negotiation, closing deals, contracting, and ensuring all content is posted within schedule • Manage organic growth of customers, buyers • Follow up with local shops, local newspaper • Maintaining healthy relationship with external investors • Promptly respond to daily emails, including email enquiries from Influencers • Building your portfolio of Influencers dependent on market on a global basis • Complete end-to-end talent management. Talent briefing, talent negotiation, closing deals, contracting, and ensuring all content is posted within schedule • Manage organic growth of customers, buyers • Follow up with local shops, local newspaper • Maintaining healthy relationship with external investors