Experience

SmartPak

• United States
• Retail
• 100 - 200 Employee

• Client Services Operations Coordinator

  • Jul 2022 - Present

  o Manage inter-departmental logistics between Customer Care Team (CCT) and the entireoperations team while maintaining all previous tasks as Logistics Coordinatoro Troubleshoot all operations related issues such as incorrect product cataloguing, inventory issues,shipping situations, etc.; and communicate accordingly with the correct teams & CCTo Manage communication with the company’s third-party warehouse facility

• Client Services Logistics Coordinator

  • Dec 2021 - Jul 2022

  o Lead project management (PM) of return & personalization teams; Support and PM the healthand merchandising teams when products are discontinued, undergo changes, or are newlycreated; communicate updates to CCT and customerso Collaborate with internal teams to troubleshoot issues, manage flagged account scenarios, andcommunicate as needed to CCT and customerso Utilize Excel, Quick Base, and internal company system to maintain high level organizationo Re-engaged by Marketing Team to provide logistical leadership for the company’s largesttradeshow from March – April 2022. This was in addition to current position’s responsibilitieswithin Client Services Team. Show less

• Product Specialist II

  • Oct 2021 - Dec 2021

  o Skip level promotion from Customer Care Representative, past Product Specialist I to level IIo Maintain a higher level of responsibility and leadership on CCT; provide a more knowledgeable &targeted experience when communicating with customers

• Internal Interim Marketing Representative – Trade Show

  • Sep 2021 - Nov 2021

  o Support tradeshow lead in the logistical organization & planning for SmartPak’s attendance at theEquine Affaire MA tradeshow as well as assist in event executiono Manage & organize tradeshow budget; order necessary materials, apparel, & equipment; prepare& execute thorough pre-show packing list; organize meetings & communicate with necessaryteams for sales trainings, product assortments, & creative materials

• Customer Care Representative

  • Aug 2020 - Oct 2021

  o Regularly interact with customers via phone, email, & chat to provide a friendly experience; assistwith orders, technical troubleshooting & product/supplement consultso Took on projects including the revamp initiative of the CCT Resource Tool, the introduction ofteam PSAs, ownership of the TES & Promos pages of the Resource Tool, & creation of a PL TESNew Hire trainingo Maintained high level proficiency of internal systems & protocols



Brooke Grove Farm

• Olney, Maryland

• Assistant Barn Manager- Seasonal

  • Oct 2014 - Jul 2020

  Manage the daily feeding and individualized care of 30-50 horses, as well as daily farm maintenance. Coordinate care with horse owners, veterinarians, and farriers. Manage the daily feeding and individualized care of 30-50 horses, as well as daily farm maintenance. Coordinate care with horse owners, veterinarians, and farriers.



Gettysburg College

• Higher Education
• 700 & Above Employee

• Library Circulation Desk Student Assistant

  • Sep 2018 - Apr 2020

  Managed front desk operations by resolving customer issues, checking in/out library materials, re-shelving library materials, providing a friendly and helpful experience for patrons, and accomplishing other necessary duties throughout a shift. Always utilized strong customer service and communication skills. Managed front desk operations by resolving customer issues, checking in/out library materials, re-shelving library materials, providing a friendly and helpful experience for patrons, and accomplishing other necessary duties throughout a shift. Always utilized strong customer service and communication skills.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Voyage Global Leadership Development Program

  • Aug 2019 - Aug 2019

  Due to the Covid-19 pandemic, all Voyage Leadership Development Program offers were rescinded in June 2020.Selected in August of 2019 as a member of Marriott’s global leadership and management program with a start date in July of 2020 in Boston, MA. Voyagers are immersed in daily hotel operations, participate in departmental rotations, network and engage with senior leaders, and receive hands on training in numerous disciplines.

• Human Resources Intern

  • Jun 2019 - Aug 2019

  Data Management Team: Assisted with the MyHR and PeopleSoft monthly access audit and with data mapping for Project Catapult.Employer Brand and Communications Team: Worked with the Global Wellbeing Brand (TakeCare) on various projects including: analyzing and selecting Best Practice hotels to be featured in various TakeCare materials, assisting with the rebranding of TakeCare documents, auditing the Marriott intranet for outdated TakeCare branding, creating a specialized version of the TakeCare Certification for Headquarters associates, adding to and editing monthly TakeCare flyers, assisting with the Annual Global Wellbeing Challenge by creating surveys to send to associates, and reviewing and providing materials for supervisor.Spirit to Serve Committee: Volunteered to be a member of the leadership committee responsible for organizing and executing a modified version of the Marriott Serve 360 volunteering day for the Marriott HQ summer interns. Responsibilities included: Being one of the lead communicators to all interns regarding service event details and event logistics; organizing and managing all logistics, including transportation, for the volunteer shift that I lead. Show less



Equus Magazine

• United States
• Book and Periodical Publishing

• Editorial Intern

  • Sep 2018 - Jan 2019

  Responsible for remotely editing, reviewing, and proof-reading articles for the monthly issues published in print and online Reported to senior editor. Responsible for remotely editing, reviewing, and proof-reading articles for the monthly issues published in print and online Reported to senior editor.



RIVERMIST KENNELS, INC.

• United States
• 1 - 100 Employee

• Pet Activities Team Member

  • Jun 2017 - Jan 2019

  Responsible for the daily care of between 20 and 200 animals, depending on the time of year. In charge of monitoring and exercising the animals as well as reporting on animal activities and conditions throughout each day and submitting daily reports to managers. Worked collaboratively with other members of the Pet Activities Team to coordinate daily jobs and efficiency as well as completing individual tasks throughout the day. Responsible for the daily care of between 20 and 200 animals, depending on the time of year. In charge of monitoring and exercising the animals as well as reporting on animal activities and conditions throughout each day and submitting daily reports to managers. Worked collaboratively with other members of the Pet Activities Team to coordinate daily jobs and efficiency as well as completing individual tasks throughout the day.



iDoxSolutions, Inc. (iDox)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources Intern

  • Jul 2018 - Aug 2018

  Reviewed position descriptions, screened applicants, and presented personnel recommendations to the Director of Recruitment on contract positions for federal government contracts. Worked with job search programs such as LinkedIn, Indeed, and Clearancejobs and responded to applicants. Participated in daily operational meetings, observed job applicant interviews, and contributed to selection process. Prepared and maintained administrative files on applicants. Reviewed position descriptions, screened applicants, and presented personnel recommendations to the Director of Recruitment on contract positions for federal government contracts. Worked with job search programs such as LinkedIn, Indeed, and Clearancejobs and responded to applicants. Participated in daily operational meetings, observed job applicant interviews, and contributed to selection process. Prepared and maintained administrative files on applicants.



The Key School

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Extern

  • May 2017 - May 2017

  Participated in a week long externship in the Advancement and Alumni Relations Office. Focused on capital campaign fundraising strategy as well as shadowing several middle school and high school academic classes Participated in a week long externship in the Advancement and Alumni Relations Office. Focused on capital campaign fundraising strategy as well as shadowing several middle school and high school academic classes