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Sue Arnheiter

Brigitte is one of the most knowledgeable people I have worked with in the healthcare industry. Her knowledge and skills include management of the entire revenue cycle for several different specialties using many different practice management systems. She is accomplished in payer contract negotiations and has significant experience in improving reimbursement through those negotiations. Her areas of expertise include articulate communication skills with an ability to bridge relationships between client and service provider. She maintains a strong presence in the radiology industry as a member of the board for the Radiology Business Management Association. She is uniquely qualified with a broad base of knowledge in healthcare management, client services and accounts receivable management. I would highly recommend her to any employer.

Denise Lamonte

As a colleague of Brigette’s, I observed her as a manager dedicated to client satisfaction. In addition to being the quintessential professional, Brigette demonstrated a high degree of flexibility and creativity with an ability to build rapport and strong relationships with clients in varied business models with diverse personalities and expectations. Brigette was exceptionally good and handling dissatisfied clients because of her ability to listen, empathize and develop solutions to meet the clients’ needs in tandem with strategic business goals. When the going gets tough, Brigette is the one to have on your side. Her amiable work style and commitment to excellence make her an asset to any organization.

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Credentials

  • Fellow, Radiology Business Management Association
    RBMA

Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Payor Contracting | Revenue Integrity | Consulting
      • 2017 - Present

      Engaged as a project manager for a provider of mobile imaging and laboratory services and charged with reducing the inventory of unbilled/no-response claims and collection of ~$8MM in reimbursement. Configured the RCM application to prevent recurrence of uncollected revenue by automating the RARC/CARCs of electronic remittances. Presently engaged in identifying opportunities for new payor contracts. Engaged as a project manager for a provider of mobile imaging and laboratory services and charged with reducing the inventory of unbilled/no-response claims and collection of ~$8MM in reimbursement. Configured the RCM application to prevent recurrence of uncollected revenue by automating the RARC/CARCs of electronic remittances. Presently engaged in identifying opportunities for new payor contracts.

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Vice President - Client Accounts
      • 2016 - Aug 2017

      Reported to Sr. V.P. Client Services, providing guidance to physician groups based on financial trends and industry knowledge. Contributed to Business Development and Sales efforts. Managed a national team of Client Account Executives who presented financial performance analyses to physician clients and their management teams. Directed company’s transition from claims-based to PQRS reporting through a QCDR. Reported to Sr. V.P. Client Services, providing guidance to physician groups based on financial trends and industry knowledge. Contributed to Business Development and Sales efforts. Managed a national team of Client Account Executives who presented financial performance analyses to physician clients and their management teams. Directed company’s transition from claims-based to PQRS reporting through a QCDR.

    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Radiology Services Executive
      • 2012 - 2016

      XIFIN is a GTCR (private equity) healthcare information technology company providing cloud-based solutions for the healthcare markets. XIFIN is the market leader for laboratory providers, including the growing molecular diagnostic segment. Was recruited to leverage industry expertise to enhance the company’s offerings, grow awareness of XIFIN in the Radiology Market and improve my clients’ Year-Over-Year financial performance. XIFIN is a GTCR (private equity) healthcare information technology company providing cloud-based solutions for the healthcare markets. XIFIN is the market leader for laboratory providers, including the growing molecular diagnostic segment. Was recruited to leverage industry expertise to enhance the company’s offerings, grow awareness of XIFIN in the Radiology Market and improve my clients’ Year-Over-Year financial performance.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Executive Director of Reimbursement
      • 2009 - 2011

      Reported to CEO of California’s largest independent lab, Westcliff, which was acquired by LabCorp, Inc. Improved Westcliff’s valuation by increasing net collected revenue and reducing operating expense. Optimized A/R operations and call center staffing. Reduced DSO, payer denials, and 120+ A/R. Successfully Increased electronic claim submission and remittance from 80% of total transactions to 97%. Reported to CEO of California’s largest independent lab, Westcliff, which was acquired by LabCorp, Inc. Improved Westcliff’s valuation by increasing net collected revenue and reducing operating expense. Optimized A/R operations and call center staffing. Reduced DSO, payer denials, and 120+ A/R. Successfully Increased electronic claim submission and remittance from 80% of total transactions to 97%.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Client Services Director
      • Sep 2006 - Jan 2009

      Provided financial analytics and forward-thinking strategies for physician practices, representing 200+ physician providers. Worked closely with leadership in a consultative sales process. Provided financial analytics and forward-thinking strategies for physician practices, representing 200+ physician providers. Worked closely with leadership in a consultative sales process.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • V.P. Patient Business Services
      • 2004 - 2006

      Nation’s largest high-tech mobile imaging services provider with $400MM revenue. Responsible for nationally distributed revenue cycle staff of 100+, processing 60K+ service transactions per month. Managed a $4MM budget and decreased operational expense by $1MM in first year by consolidating operations and implementing lean processes. Directed Managed Care Contracting department with 500+ active payer agreements across multiple states. Responsible for the JCAHO physician credentialing program for 650+ physicians. Served as the Compliance Executive; created and delivered healthcare compliance training programs to 2500+ team members. Show less

    • Canada
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director, Reimbursement Operations
      • 2002 - 2004

      Managed outsourced billing relationship and payer contracting for two radiology practices with 50 physicians collectively. Successfully implemented denial-prevention program resulting in $1.5MM increased reimbursement annually for each practice. Delivered compliance training to clerical, administrative and clinical staff, including physicians. Managed outsourced billing relationship and payer contracting for two radiology practices with 50 physicians collectively. Successfully implemented denial-prevention program resulting in $1.5MM increased reimbursement annually for each practice. Delivered compliance training to clerical, administrative and clinical staff, including physicians.

    • Canada
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Director, Business Development
      • 2000 - 2002

      Recruited to develop and sell company’s new Internet offering and direct the efforts of three regional sales managers. Revenue for product reached 35% of company’s total revenue in first year, and as of 2009 represented 50% of CPU’s total revenue. Recruited to develop and sell company’s new Internet offering and direct the efforts of three regional sales managers. Revenue for product reached 35% of company’s total revenue in first year, and as of 2009 represented 50% of CPU’s total revenue.

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Executive Director
      • 1998 - 2000

      Healthcare information technology consulting firm with $100MM+ revenue. Managed 4 consultants in the ambulatory care practice with multiple clients. Responsible for engagement management and client relationships. Healthcare information technology consulting firm with $100MM+ revenue. Managed 4 consultants in the ambulatory care practice with multiple clients. Responsible for engagement management and client relationships.

    • Director, Reimbursement and Payer Contracting
      • 1986 - 1998

      Nation’s first publicly-traded provider of outpatient imaging services with $150MM revenue. Directed all revenue cycle operations for 25+ imaging centers in multiple states. Nation’s first publicly-traded provider of outpatient imaging services with $150MM revenue. Directed all revenue cycle operations for 25+ imaging centers in multiple states.

Education

  • California State University-Long Beach
    Bachelor of Science - BS, Financial Management, Economics

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