Experience

Tj Ribs

• United States
• 1 - 100 Employee

• Food Server

  • Jun 2016 - Present

  Providing guests with a unique experience. Giving prompt and consistent service to all guests while making recommendations that are tailored to their interests. Preservation of a clean work environment while always displaying my role as a team player and leader. Providing guests with a unique experience. Giving prompt and consistent service to all guests while making recommendations that are tailored to their interests. Preservation of a clean work environment while always displaying my role as a team player and leader.



BDG Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• Operations and Support Specialist

  • Jan 2016 - Apr 2016

  My role as Project Manager is to oversee IT Installations and upgrades for BDG clients. I create a logistical plan, assign tasks and set accountability protocols to ensure objectives, timetables and communication measures are achieved. I manage projects by tracking and updating details in project management software, handling travel logistics and car rentals and budget monitoring. My role as Support Specialist is to manage the BDG Technologies 24-hour customer support call center. I ensure that all the team members are ITIL educated and are equipped to provide proper efficient solutions. I also set the call center schedules to ensure the proper amount of staff is available allowing for reduced wait times for problem resolutions. My key function with BDG Technologies is to ensure communication between all departments is handled clearly and effectively and timely, resulting in superior client services.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Mar 2012 - Nov 2015

  In the fast paced ever changing technology industry, it was my responsibility to ensure I received the education for the latest phone and technology trends. I achieved this through online training courses and reading general articles from reliable resources, My strengths at AT&T was my ability to talk to customer and assess their needs. Carefully listening to customers allowed me the ability to fit them with the right products and services and ensuring they received a positive experience. I utilized my communication skills by carefully explaining contracts, warranties and insurance claims so that customers left with a clear understanding of the product, services and allowances. I also fallowed daily procedures for inventory accountability and closing the store protocols that included register reconciliations and nightly bank deposits. My key function with AT&T was to ensure positive customer experiences through effective communication and developing and in-depth knowledge of the products and services.



LUBA Workers' Comp

• United States
• Insurance
• 1 - 100 Employee

• Department Coordinator

  • Nov 2009 - Oct 2010