Experience

Bene Bono
• France
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Operations Lead France

  • Jan 2023 - Present


Yango Deli - Yandex Group

• Head of Stores Operations

  • Jun 2021 - Jun 2022

  Yango Deli (Yandex group) is a fast-delivery groceries company, who already performed in several countries with more than 400 opened stores. It is specialized in the delivery of quality products within ~15 mins, requiring high-level of implication of the operations teams, and high level of logistics optimization and monitoring. They chose to launch in France and I have been part of this incredible experience. What I mainly did/do : - Build stores operations teams from scratch, manage them (~50 pers). Organize HR, set up material and organize trainings, team up to excel; - Set up stores operations at every single level : coordination of the teams with building/commerce, put in place consumables management, adapt the system to the local needs... - Define, monitor and improve main Kpis indicators (SMART approach) of the store operations, from store keepers to store managers, and create the bonus system; - Put in place smart and efficient solutions - systèmes, logistics, zone size... - to continuously improve operations performance in term of cost and maintaining 90% of deliveries under 25 min, with average 15 min, despite the increase of order volume and minimizing the environnemental impact of the company. Show less



Deliveroo

• United Kingdom
• Internet Marketplace Platforms
• 700 & Above Employee

• Operations Quality Manager

  • Feb 2019 - May 2021

  Set up and manage a team (4 people) to build scalable tools and processes to ensure the quality and safety/hygiene of delivery operations. - Create and implement tools to identify, measure and follow up on operations quality, including automatization of these tools; - Create consultation tools enabling the entire company to access these quality processes and figures; - Create all the quality policies allowing the identification and action on non-quality (objectives/criteria/actions); - Create and monitor KPIs (performance indicators) to measure the effects of these policies; - Continuously work with the central team (London) to identify possible tech improvements, or impacts of new features, and synchronize with local teams; - Promote the respect of service quality to the riders by creating support and notification systems (email, in-app), and setting up field operations; including management of the relationship with partners; - Work across the board : legal team, PR, commitment to take into account all constraints in all actions undertaken; - Create the quality system of the operations with specific template and follow-up, engaging teams to build their teams to identify, build and regularly update their processes ; - Manage and resolve critical operational events. Results: -50% Fraud, -30% de non-qualité, and a scalable and mostly automated quality system. Show less



Lumen.ca

• France
• Research Services
• 1 - 100 Employee

• Consultant for logistics process analysis

  • Oct 2015 - Sep 2018

  - Defined the working procedures of the new high-tech distribution center and head-quarter services linked to the distribution center - Developed several tools to support operational teams. - Improved and standardised the working procedures using LEAN approaches. - Teamed up the operations and the management to track the good practices. - Elaborated a standardised template for the Quality documentation of the company. - Ensured the continuous improvement and maintenance of the procedures, setting up an Audit system. Show less



Philips Lighting

• Appliances, Electrical, and Electronics Manufacturing

• Supply Chain Account Manager - Outbound

  • Jan 2014 - Aug 2015

  In the South Europe Distribution center- Coordinated the commercial organizations activity, and the operational teams.- End-to-end and transversal approach, with the organization of Supply Chain Committees.- Teamed-up the operational teams to anticipate and to adapt to customer new demands.- Optimized logistics costs using LEAN tools (flow consolidations, preparations standardization) closely collaborating with commercial organizations. Savings: 211k€ in 2014, 437k€ in 2015- Supported strategic projects (La Défense tower, stadiums…) to propose adapted logistics solutions.- Structurally improved the delivery quality and lead-times to key customers. Conformity level : 98%- Forecasted and planned the activity to manage peaks and anticipate impact on customers.Accuracy: +/-10%.- Organized and optimized other Europe platforms stock replenishment and cross-dock flows.- Created new tool to measure internal customers’ satisfaction toward the platform. Show less

• Logistics Account Manager - Inbound

  • Sep 2009 - Jan 2014

  In the South Europe Distribution Center- Collaborated with factories and other platforms in Europe and worldwide.- Coordinated with counterparts to avoid scarcities optimize quality and lead-times.- Actively participate to centrally-managed projects.- Managed projects, proposing new cost-optimized solutions (i.e crossdock or direct flows)- Created new booking tool to improve booking lead-times by smoothing activity.>98% booked within 24h.- Improved inbound forecasts accuracy through close collaboration with counterparts. Show less



ADICO Association Humanitaire

• Humanitarian Worker

  • Apr 2009 - Jun 2009

  - Taught French and English classes for children moved by the guerillas. - Taught French and English classes for children moved by the guerillas.



FruitRouge

• Apparel & Fashion
• 1 - 100 Employee

• Logistics Manager

  • Sep 2008 - Jun 2009

  The company is proposing private sales on the internet - Adapted a new third party platform, with new EDI system. - Coordinated company and platform activities; back office improvements. - Avoided and managed the scarcities through daily contact with suppliers. - Improved the customer service and logistics interactions for transparency and customer satisfaction. The company is proposing private sales on the internet - Adapted a new third party platform, with new EDI system. - Coordinated company and platform activities; back office improvements. - Avoided and managed the scarcities through daily contact with suppliers. - Improved the customer service and logistics interactions for transparency and customer satisfaction.