Experience

Scheer Law Group, LLP

• United States
• Law Practice
• 1 - 100 Employee

• Office Administrator

  • Mar 2022 - Present



Sequoia

• United States
• Real Estate
• 100 - 200 Employee

• Assistant Community Manager

  • Jun 2020 - Mar 2022

  • Delegation of the office staff including Resident Services and Sales • Resolve immediate resident escalations regarding community complaints, billing inquiries, maintenance resolution and leasing concerns • Completion of Final Account Statements for former residents and cancelled/denied applicants • Maintain delinquent report with updated notes regarding legal notices served, payment plans and correspondence • Calculate, prepare, and serve all Pay or Quit Notices monthly. • Knowledgeable in Covid AB30-88, Monthly Covid Distress Declarations and Government Rent Assistance • Collection of all delinquent monies for current residents and former residents • Scanning in rent checks, post charges to resident accounts • Communication and execution of legal action with residents and their accounts • Support and assist leasing staff when needed including tours, leasing, and approval • Audit resident accounts to confirm all leases, documentation and information is correct • Perform Move-Ins with new residents ensuring to provide a great first impression of our property • Update Delinquent Spreadsheet daily and add notes when needed • Organize and promote Resident Events including budgets, planning, inventory, and social media posts Show less



UDR - Opening Doors to your future

• United States
• Real Estate
• 700 & Above Employee

• Resident Services Manager

  • Oct 2017 - Feb 2020

  Setting up the office on a daily basis, orchestrate the flow of the lobby and delegate tasks to the Resident Services Team First point of contact for a property with over 1,400 apartment units and 3,000 residents Answer and route all incoming calls. Taking messages when needed and handling when needed. Scanning in rent checks, posting charges to resident accounts and posting legal notices on accounts Available to explain billing ledgers to residents and answer questions regarding charges and credits Monitor office email, voicemails, resident portal and surveys so that all go answered in a timely manner Resolve misc. resident relations including rent, maintenance requests, rentable items, renewals and more Analyze operations for the Resident Services Team and initiate changes to improve community’s performance Maximize resident retention by responding to surveys and emails directly so residents feel taken care of and heard Organize and promote Resident Events including budgets, planning, buying supplies, flyers and social media posts Posts ads on Craigslists daily and schedule appointments Responsible for submitting resident referral requests for rent credit Train new staff on office procedures and creating a supportive environment Assist in Leasing Department overflow including tours, quoting prices and completion of signed leases and applications Prep and Perform Move-Ins with new residents while making sure the experience runs smooth and is informative Show less



Creamistry Franchise, Inc.

• Yorba Linda, CA

• Office Administrator

  • Apr 2017 - Oct 2017

  • Setting up the office on a daily basis • Answer and route all incoming calls • Collect customer complaint information and follow-up if needed • Responsible for inventory and purchase of office supplies • Assist with all department work overflow on an as needed basis • Responsible for the cleanliness and stocking of the front office, kitchen, restrooms and conference rooms • Maintain several spreadsheets regarding various expenses and reports routinely • Responsible for announcement publications to the franchise team • Responsible for the incoming, outgoing and tracking of UPS and FedEx deliveries • Perform all Accounts Payable functions including but not limited to 5 quickbook accounts, payment processing, evaluation of invoices and contracts with vendors, clearing all charges from bank statements and the filing of all receipts and invoices • Assist with Accounts Receivable functions including but not limited to inventory, Cogs, and invoices with franchise owners • Maintain corporate store ADP payroll accounts with new employee information, printing payroll reports and process payroll when needed • Process sales tax to Board of Equalization for corporate stores • Mentor corporate store manager regarding various functions including but not limited to P & L report, labor, staffing, purchase expenses and organization Show less



Jamba

• United States
• Food and Beverage Services
• 700 & Above Employee

• General Manager

  • Nov 2005 - Apr 2017

  • Perform head managerial and administrative functions for a high volume store, including interviewing, hiring, training, disciplining and schedules of employees • Maintain all employee personnel files • Responsible for submitting payroll • Resolution of employee problems, questions and concerns pertaining to workload and personal issues • Assist with all work overflow on an as needed basis including but is not limited to, assisting team members on the front line, registers and preparation station • Responsible for Customer Service, including community events, fundraisers and damage control • Responsible for daily bank deposits and safe • Maintain and supervise entire store, including all patio furniture and weekly inventory • Supervise all business matters including daily sales forecasts, cost of goods, product inventory, labor management and expenses • Responsible for weekly purchases including tracking and receiving all incoming product • Finalize all monthly expense sheets for myself and assisting shift managers • Planning and head speaking at recurring manager meetings with team • Responsible for perfecting all new product and seasonal roll-outs including training, product placement, signage and promotions • Constant communication with franchise owners with any store resolutions they might need Show less



Ridout Lyon + Ottoson, LLP

• Long Beach, CA

• Receptionist/Office Manager Assistant

  • Aug 2013 - May 2015

  • Edit and finalize monthly invoices for hourly clients • Manage and calendar all collections of accounts receivables • Maintain all client administrative files • Assist with any work overflow on an as needed basis, including but not limited to, assisting Office Manager, Paralegals and Legal Secretaries • Maintain all firm telephone systems, including service repair calls and disconnection/reconnection of phone lines • Communicate with building management and personnel regarding various lease related issues, including building engineering, maintenance, parking, suite and building access for all employees • Assist with account receivables, including the posting of checks • Responsible for opening and closing new case files • Assist IT technician with troubleshooting and/or server issues • Coordinate all travel arrangements, seminar sign-ups and business meetings • Maintain and update firm’s business rolodex and password list • Answer and route all incoming calls • Enter all expenses incurred for each case file on a monthly basis, including postage and photocopies • Responsible for updating all client billing rates including the submission of sub-tenant monthly invoices • Responsible for the distribution of all daily incoming mail, including but not limited to opening, date stamping, scanning and emailing to appropriate recipients • Responsible for inventory and purchase of all office supplies • Responsible for the cleanliness and stocking of kitchen, copy and conference rooms • Responsible for reservation of conference rooms and guest offices Show less



Nossaman LLP

• United States
• Law Practice
• 200 - 300 Employee

• Receptionist

  • Apr 2013 - Aug 2013

  • Answer and route all incoming calls • Responsible for reservation of conference rooms and guest offices • Assisted with work overflow on an as needed basis, including but not limited to, assisting DTI Office Manager, Legal Secretaries and firm’s Administrator • Responsible for the cleanliness and stocking of kitchen, copy and conference rooms • Assisted Legal Secretaries on document filing • Responsible for dictating weekly emails to all employees regarding business matters • Responsible for organizing caters and supplies for group meetings • Communicate with building management and personnel regarding various lease related issues, including building engineering, maintenance, parking, suite and building access for all employees and visiting lawyers Show less