Business Operations Manager

• Jul 2017 - Present

BodyPump Instructor

• Oct 2013 - Present

HR Recruiting Coordinator

• Apr 2016 - Jan 2017

Screened, interviewed and tested potential candidates; notified existing staff of internal opportunities; maintained personnel records. Managed human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Oriented new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining… Show more Screened, interviewed and tested potential candidates; notified existing staff of internal opportunities; maintained personnel records. Managed human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Oriented new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs. Documented and maintained human resources forms, reports, logs, and records. Accomplished human resources department and organization mission by completing related results as needed. Show less Screened, interviewed and tested potential candidates; notified existing staff of internal opportunities; maintained personnel records. Managed human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Oriented new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining… Show more Screened, interviewed and tested potential candidates; notified existing staff of internal opportunities; maintained personnel records. Managed human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Oriented new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs. Documented and maintained human resources forms, reports, logs, and records. Accomplished human resources department and organization mission by completing related results as needed. Show less

Manager of Intake and Eligibility

• Sep 2015 - Apr 2016

• Manage Screening, Intake, Eligibility, and Basic Services department and staff • Manage the intake and eligibility offices, computer lab, and other basic services space at all Workforce Advancement Job Help Centers • Provide staff leadership resulting in meeting and/or exceeding divisional and organizational metrics and ensure staff are providing high quality, client centered, efficient services • Continuously evaluate success of department and implement changes based on feedback… Show more • Manage Screening, Intake, Eligibility, and Basic Services department and staff • Manage the intake and eligibility offices, computer lab, and other basic services space at all Workforce Advancement Job Help Centers • Provide staff leadership resulting in meeting and/or exceeding divisional and organizational metrics and ensure staff are providing high quality, client centered, efficient services • Continuously evaluate success of department and implement changes based on feedback from clients, staff, and community partners • Establish and maintain positive, professional working relationships with all levels of leadership in Workforce Advancement and Business Development to understand and improve referrals that will meet the needs of these departments • Work with leadership to develop intake metrics, document outcomes, and evaluate performance for annual and semiannual reports • Work with leadership to ensure funding of existing or new services is aligned with GCT values and current Workforce Advancement structure

Project Coordinator

• Sep 2012 - Sep 2015

• Manage City of Austin, Ready to Work Plus grant - annual budget $375K; manage several collaborative contracts with partner agencies • Supervised case management staff of 17; responsible for recruiting and hiring staff who fit with the company culture • Annually develop and execute plan to meet program goals for budget and metrics; oversee client support spending and operational expenses • Developed yearly proposal for additional program funding • Ensure accurate data reporting and… Show more • Manage City of Austin, Ready to Work Plus grant - annual budget $375K; manage several collaborative contracts with partner agencies • Supervised case management staff of 17; responsible for recruiting and hiring staff who fit with the company culture • Annually develop and execute plan to meet program goals for budget and metrics; oversee client support spending and operational expenses • Developed yearly proposal for additional program funding • Ensure accurate data reporting and compliance with program guidelines; submit quarterly reports to contract funders of grant performance

Lead Housing Specialist

• Apr 2012 - Sep 2012

• Acted as lead to Best Single Source Plus (BSS+) housing team while providing case management services and housing related information to low income persons • Worked with program from implementation to develop a steady flow of applicants, create partnerships with sister programs and inform community of the availability of the program • Created policies and procedures for screening process workflow and paperwork; developed housing case file layout • Outreached to partner Mission… Show more • Acted as lead to Best Single Source Plus (BSS+) housing team while providing case management services and housing related information to low income persons • Worked with program from implementation to develop a steady flow of applicants, create partnerships with sister programs and inform community of the availability of the program • Created policies and procedures for screening process workflow and paperwork; developed housing case file layout • Outreached to partner Mission Services programs to provide housing assistance to a larger range of qualified applicants • Created a financial assessment program with the assistance of Goodwill’s Financial Wellness Coordinator that assists BSS+ enrolled employees with reaching the financial services they need • Perform assessments to determine level of financial and case management support necessary to obtain and maintain housing stability • Trained Housing Specialist II to become equally knowledgeable and qualified to handle all BSS+ related questions

Placement Specialist II

• Mar 2010 - Apr 2012

• Provided job development, case management and placement services for clients with barriers to employment • Performed intakes; recruited, screened, and referred individuals with barriers to employment to Goodwill for services and employment opportunities • Performed assessments of clients’ needs and created Individual Service Plans • Outreached with other community agencies and organizations; became knowledgeable of available community resources • Provided public presentations of… Show more • Provided job development, case management and placement services for clients with barriers to employment • Performed intakes; recruited, screened, and referred individuals with barriers to employment to Goodwill for services and employment opportunities • Performed assessments of clients’ needs and created Individual Service Plans • Outreached with other community agencies and organizations; became knowledgeable of available community resources • Provided public presentations of Goodwill services to community and business sectors • Prepared and maintain reports and case note documentation necessary for physical and electronic case files and data base

Communications and Volunteer Coordinator

• Aug 2008 - Feb 2010

• Maintained and created all electrical media of the organization: Facebook, Twitter and developed organization monthly E-Newsletter • Developed descriptions of volunteer positions and policies and procedures in the volunteer handbook • Managed logistics of volunteers and ensured coverage was available when needed • Researched and pursued fundraising opportunities • Maintained and created all electrical media of the organization: Facebook, Twitter and developed organization monthly E-Newsletter • Developed descriptions of volunteer positions and policies and procedures in the volunteer handbook • Managed logistics of volunteers and ensured coverage was available when needed • Researched and pursued fundraising opportunities

Member Service Couselor

• 2005 - 2008

• Responsible for performing duties and support to branch operational activities and financial services • Processed new accounts and loan transactions • Cross-sold the organizations products and services • Promoted growth of organization by maintaining good customer relations • Responsible for performing duties and support to branch operational activities and financial services • Processed new accounts and loan transactions • Cross-sold the organizations products and services • Promoted growth of organization by maintaining good customer relations