Experience

HonorHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology Service Desk Analyst

  • Oct 2021 - Present

  Phoenix, Arizona, United States Tier 1 service desk at HonorHealth remotely servicing all HonorHealth locations and work from home staff in the Phoenix Valley. This included active directory account access and verification, support for Epic EMR and Citrix , VPN and other network troubleshooting, printer and scanner installs and troubleshooting, Imprivata e-prescribe account setup, Microsoft Office Suite and MFA setups. Utilized ServiceNow software for ticketing, ticket routing, and delegation of various tasks throughout the… Show more Tier 1 service desk at HonorHealth remotely servicing all HonorHealth locations and work from home staff in the Phoenix Valley. This included active directory account access and verification, support for Epic EMR and Citrix , VPN and other network troubleshooting, printer and scanner installs and troubleshooting, Imprivata e-prescribe account setup, Microsoft Office Suite and MFA setups. Utilized ServiceNow software for ticketing, ticket routing, and delegation of various tasks throughout the hospitals and affiliated medical centers. Show less



Xlcon

• Information Technology Help Desk

  • Jun 2021 - Sep 2021

  Phoenix, Arizona, United States Tier 1 and 2 help desk at MSP servicing 100+ clients in the medical field. Varied, remote tasks included onboarding/offboarding, remote and in office computer setups, software deployment and troubleshooting, printer/scanner/fax troubleshooting, Office 365 setup and licensing, and miscellaneous tickets through the help desk queue. Ticketing and IT management systems utilized Connectwise, as well as documentation through Kaseya IT Glue.



Davis Miles McGuire Gardner, PLLC

• United States
• Law Practice
• 100 - 200 Employee

• Information Technology Help Desk

  • Dec 2020 - Jun 2021

  Mesa, Arizona, United States Acting as the first point of contact for users in office and working from home for IT needs including onboarding/offboarding, system configuration, troubleshooting, and warranty claims. Systems include: Windows 10, Office 365, VoIP phones, printer/fax, Kaseya IT-Suite, Active Directory, RDP, Windows Server 2012, and RDP. Common daily tasks include resetting passwords, managing shared mailboxes, keeping Sharepoint up-to-date as a knowledge base, managing Nextiva call center configurations… Show more Acting as the first point of contact for users in office and working from home for IT needs including onboarding/offboarding, system configuration, troubleshooting, and warranty claims. Systems include: Windows 10, Office 365, VoIP phones, printer/fax, Kaseya IT-Suite, Active Directory, RDP, Windows Server 2012, and RDP. Common daily tasks include resetting passwords, managing shared mailboxes, keeping Sharepoint up-to-date as a knowledge base, managing Nextiva call center configurations, powershell scripts to automate regular tasks if capable, and troubleshooting any issue that arises. Show less



Salt River Materials Group

• United States
• Mining
• 1 - 100 Employee

• Facility Operator

  • Apr 2019 - Dec 2020

  Phoenix, Arizona, United States My current role is to handle all operations at our plant where we distribute construction materials (Fly Ash) to many companies around the southwest. These operations include: operating rail car movers to stage for offloading, loading trucks using HMI systems to move material from silos into trailers, testing materials in the lab for quality control, and keeping up with safe practices to ensure a safe work environment at all times. As well as operations, my responsibilities include regular… Show more My current role is to handle all operations at our plant where we distribute construction materials (Fly Ash) to many companies around the southwest. These operations include: operating rail car movers to stage for offloading, loading trucks using HMI systems to move material from silos into trailers, testing materials in the lab for quality control, and keeping up with safe practices to ensure a safe work environment at all times. As well as operations, my responsibilities include regular equipment checklists, maintenance, and replacement as needed. Show less



Bike and Life

• Service Manager

  • Mar 2016 - Apr 2019

  Phoenix, Arizona, United States This was a fast-paced customer-oriented environment where I was in charge of handling all customer interactions and bicycle repairs in the service department. This included a lot of customer service in person, over the phone, and email. A large part of this job was proper diagnosis and troubleshooting with a strong emphasis on being able to explain these issues to the customer so that they could understand them. As well as these in store responsibilities I headed our Iron Man service… Show more This was a fast-paced customer-oriented environment where I was in charge of handling all customer interactions and bicycle repairs in the service department. This included a lot of customer service in person, over the phone, and email. A large part of this job was proper diagnosis and troubleshooting with a strong emphasis on being able to explain these issues to the customer so that they could understand them. As well as these in store responsibilities I headed our Iron Man service center and store front at many Iron Man events around the country. This was an extremely fast-paced environment dealing with hundreds of athletes over a weekend. Helping them with event questions, repairing their bikes before race time, and assisting with technical concerns with their race equipment. Show less



State Bicycle Co.

• United States
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2013 - Feb 2016

  Tempe, Arizona, United States In this role I handled inbound and outbound customer service and sales calls, emails, and chat services for State Bicycle Co. and their sister companies Velovie and Essor USA. I helped customers with technical specifications for bicycle parts, finding the right product and fit, shipping questions, and disputes. In addition I headed all international customer service inquiries. Here I utilized CRM to communicate with customers as well as phone and chat services. Sometimes, simultaneously. I also… Show more In this role I handled inbound and outbound customer service and sales calls, emails, and chat services for State Bicycle Co. and their sister companies Velovie and Essor USA. I helped customers with technical specifications for bicycle parts, finding the right product and fit, shipping questions, and disputes. In addition I headed all international customer service inquiries. Here I utilized CRM to communicate with customers as well as phone and chat services. Sometimes, simultaneously. I also was responsible for keeping a log of website issues or missing information to support the web development team. Show less