Experience

Monroe Community Mental Health Authority

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Operations at Monroe Community Mental Health Authority

  • Feb 2023 - Present

  Provides the leadership and operational management that is necessary to ensure that the Authority implements and meets their strategic plan. Enhances service delivery, ensures organizational compliance and operational efficiency, and works closely with the CEO, and other leadership positions to implement the strategic plan, progress, and make recommendations to CEO on operational matters. Works closely with the PIHP and CMH partners when developing, coordinating and implementing supports and services across the affiliation. Show less

• Customer Services Manager

  • Mar 2003 - Feb 2023

  Organize, coordinate and maintain a proactive and comprehensive public information program including communications, marketing, community relations, media relations. Establishes, maintains and strengthens existing relationships with developing new partnerships in the community. Manage seven administrative/medical records staff and two Program Assistants. Provide on-going efficiencies, team building, supervision and ensures exceptional customer services is provided to our consumers, families and community. Project Management Keeps consumers informed of their appeal rights and improves customer services within the agency and community as a whole. Increase awareness of Community Mental health services through active outreach and educational efforts. Tracks grievances and inquiries. Develop and provide anti-stigma educational activities. Develop brochures and publications. Facilitates and assists with planning health and wellness fairs. Plan, coordinate and implement public and community relation programs and events. Practices continuous quality improvement management and participate in operational performance improvement activities. Assists with State survey's and reporting. Develops relationships with local and state elected officials. Assist in planning and defining topics for public hearings and focus groups. Build relationships with media outlets. Manages provider relations with our contractual providers. Establish, maintain and strengthen existing relationships within the provider network and develop new relationships. Responds to any issues/inquiries from internal and external providers. Ensures an adequate provider network is developed and maintained that meets the capacity and service array needs of the agency. Ensures the provider network is informed of state, federal and local standards/requirements relevant to providers. Provides and maintains provider related inquiries/trends and service capacity needs and provide data to Management administration. Show less