Experience

MountainSeed Appraisal Management
• Systems and Process Manager

  • Feb 2017 - Present


Mutual of Omaha Bank

• United States
• Banking
• 300 - 400 Employee

• Operations Manager

  • Feb 2015 - Jan 2017

• Manager Residential Valuation Processing

  • Apr 2013 - Jan 2015



Aurora Bank FSB/Aurora Loan Services

• AVP, Collateral | Appraisal Review Operations Manager

  • Jan 2006 - Jul 2012

  Managed the coordination of appraisal and review orders, vendor management, internal and external client inquiries and invoicing. Eight years experience in vendor management software (VMS) UAT, training and production. • Maintained productive working relationships with valuation vendors and internal clients. • Processed all appraisal and review orders, monthly vendor QA work files and vendor database maintenance (2009-2012). Created daily status reporting for AMC’s, cursory review of incoming appraisals, organized vendor audit procedures for reviewers, UCDP submission. • Managed two systems simultaneously during conversion and while training a temporary staff member. • Served as technical liaison between VMS provider and internal departments (Sr. Mgmt, IT, AP, Internal Audit and Compliance). Requested system enhancements (productivity/procedural), evaluated and completed UAT, signed off on production releases. • Administered end-user training on VMS for major system changes and new users. • Managed process flow and documentation for appraiser and BPO provider sanctions to ensure data was up-to-date for internal clients and for weekly distribution to valuation vendors. • Supervised operations for multiple retail, wholesale and correspondent production sites throughout the country. • Provided significant contribution to the development of department’s P&P documentation and revised as needed to ensure new procedures were updated promptly. • Composed/distributed daily, weekly and monthly reports to Sr. Mgmt, clients and valuation vendors reflecting volume and turn times/outstanding orders for SLA metrics. • Trained/supervised 7 coordinators to ensure all appraisal orders met or exceeded service level agreements (SLA) (2006-2008). • Collateral Risk Business Continuity Coordinator (volunteer position) to ensure contingency plans could be carried out seamlessly in the event of a disaster. (2004-2012) Show less



Aurora Loan Services

• United States
• Financial Services
• 100 - 200 Employee

• Appraisal Coordinator

  • Apr 2004 - Jan 2006

  Assigned appraisal and review orders to third party vendors and staff reviewers. • Played a major role in establishing an appraisal operations department from the ground up, utilizing previous experience with former employer. • Located and recruited appraisers throughout the country to create company’s vendor panel utilizing vendor websites such as Appraisal Institute and ASC.gov. • Redesigned appraiser invoice procedures to ensure prompt payment to vendors by requesting a dedicated Accounts Payable contact. Developed a trust with the vendors that would subsequently flow over to appraisal assignments. Show less



Value IT/RELS

• Divisional Administrative Assistant to Senior Vice President/Divisional Manager

  • Jun 1993 - Apr 2004

  Supported divisional and multi-site regional operations and management. • Created numerous milestone reports for management and clients to track volume, fees, trends and special projects. • Trained 2 new hires Regional Assistants who later received promotions to Divisional Admin positions. • Tested and suggested changes/enhancements to proprietary software. • Reviewed monthly P&L’s for accuracy and communicated discrepancies to Accounting Manager for correction. • Designed workflows for client review procedures and managed process daily. • Contributed to the integration of 2 corporate acquisitions. • Administered HR paperwork, tracked PTO, processed invoices and expense reports, scheduled travel and meeting arrangements, maintained office supply and divisional asset inventories. Show less



Mexican Destinations

• United States
• Travel Arrangements
• 1 - 100 Employee

• Owner/Operator

  • Jan 1991 - Jan 1993

  U.S. reservations office for a Mexican resort • Sales, Customer Service, Billing, Collections, General Bookkeeping U.S. reservations office for a Mexican resort • Sales, Customer Service, Billing, Collections, General Bookkeeping



Sierra Madre Development Company

• United States
• Food and Beverage Services

• Administrative Assistant to President and Vice President

  • Jan 1984 - Jan 1991

  Property management company for a resort in Mexico • Sales, Customer Service, Reporting (quarterly billing and reconciliations) • Aided in coordinating an airline charter program for four years. Property management company for a resort in Mexico • Sales, Customer Service, Reporting (quarterly billing and reconciliations) • Aided in coordinating an airline charter program for four years.